Hi segaofice,
Thank you for your patience while our devs looked into this mobile app concern. In order to use the mobile app, you'll need to use your child account to log in. So instead of using the shorter account number ending in 21 (your parent account), use the child account SAN ending in 15 to register and log into the mobile app.
If you have other concerns with regards to log in, please let me know.
Thanks,
Liz
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