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Moderator
Moderator

Re: Sales Person Sold me a Bill of Goods!

Hi Holly,

I see it's your first post here, so welcome to the community and thanks for posting! We were able to pull up your account based on your community profile, so we can request your sales call for review.

Any internet activity counts towards your data allowance, data streaming (watching Netflix for example), can quickly use up your allowance.

Keep in mind there are countless factors that can use your data:

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook
or adjusting your Netflix playback quality to SD:
https://help.netflix.com/en/node/87

To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes community
recommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....

The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
supportcenter.myhughesnet.com

Let us know if you have any additional questions, we're happy to address them for you.

Thanks,
Liz

Thanks,
Liz

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