HughesNet service is not "set it and forget it" like an easy bake oven. Successful use of the service requires educated customers who are willing to interact with their service to keep it working well and effectively diagnose problems. With this in mind, why do you keep taking away the most useful tools we have available for solving the most common problems? The premier complaint against HughesNet is the Dreaded Data Drain Disease but they keep hiding the best diagnostic tool we have available for this. They bury it deeper and deeper and now they only want to give us these silly line graphs that are fundamentally useless. The old chart that gives MB of upload and download by the hour for any and every day is what we need to pinpoint data loss problems. It really does me no good to look at my line graph for yesterday and see I downloaded 1119 MB. So what? What did I download that was so big and when did I do it? How can somebody like me even remember yesterday to identify what I did to jack my usage up to over a GB in a day? Using the tool they insist on hiding from us, I can see 470 MB were spent between the hours of 11 and 1 eastern. Aha, now I remember the technician came out yesterday and we tested the bejeezus outta my system. Problem solved Let me give you another excellent example of the value of this tool. Back in May I started losing data very quickly. It appeared to be the first genuine example of the DDDD I've ever encountered. No matter how hard I tried, I couldn't identify where this data was going. With the help of this tool, I was finally able to isolate it by identifying a default hourly usage of exactly 51.14 MB download and 0.83 MB per hour of upload. Once I isolated it to this point, one of our resident geniuses (Miss Amanda) quickly identified the problem. An engineer set up an automatic speed test on my account but he forgot to set the off switch. It just kept running and running and running every hour with no end point set. Without this simple hourly graphing tool, who knows how long it would have taken to figure it out? Lord knows if I was dealing with phone reps, it may have gone on for months. Speaking of phone reps, I've now interviewed two different phone reps about this function. I was hoping one of them would give me a simple route to reach it without using an arcane link that may be here today and gone tomorrow. Both phone reps steadfastly insisted this valuable hourly charting function no longer exists within the HughesNet system and has been replaced by the silly line graphs Even after leaving me on hold to "research" they insist it is gone. One even went so far as to tell me it was just removed within the last week. The second valuable tool that was removed in July has to do with the next most prevalent complaint against HughesNet. The speed. They removed the ability to export our HughesNet speed test data from http://my.performancetests.hughesnet.com/speedtest/user_history.pyt?userKey=DSSxxxxxxx. This csv spreadsheet file offers great information we can use and analyze to provide YOU with better information to help you help us. It almost seems like educated customers who are willing to go the extra mile to help you help us is the last thing HughesNet wants.
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