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10-05-2023
11:27 PM
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09-23-2016
10:19 PM
HughesNet service is not "set it and forget it" like an easy bake oven. Successful use of the service requires educated customers who are willing to interact with their service to keep it working well and effectively diagnose problems. With this in mind, why do you keep taking away the most useful tools we have available for solving the most common problems? The premier complaint against HughesNet is the Dreaded Data Drain Disease but they keep hiding the best diagnostic tool we have available for this. They bury it deeper and deeper and now they only want to give us these silly line graphs that are fundamentally useless. The old chart that gives MB of upload and download by the hour for any and every day is what we need to pinpoint data loss problems. It really does me no good to look at my line graph for yesterday and see I downloaded 1119 MB. So what? What did I download that was so big and when did I do it? How can somebody like me even remember yesterday to identify what I did to jack my usage up to over a GB in a day? Using the tool they insist on hiding from us, I can see 470 MB were spent between the hours of 11 and 1 eastern. Aha, now I remember the technician came out yesterday and we tested the bejeezus outta my system. Problem solved Let me give you another excellent example of the value of this tool. Back in May I started losing data very quickly. It appeared to be the first genuine example of the DDDD I've ever encountered. No matter how hard I tried, I couldn't identify where this data was going. With the help of this tool, I was finally able to isolate it by identifying a default hourly usage of exactly 51.14 MB download and 0.83 MB per hour of upload. Once I isolated it to this point, one of our resident geniuses (Miss Amanda) quickly identified the problem. An engineer set up an automatic speed test on my account but he forgot to set the off switch. It just kept running and running and running every hour with no end point set. Without this simple hourly graphing tool, who knows how long it would have taken to figure it out? Lord knows if I was dealing with phone reps, it may have gone on for months. Speaking of phone reps, I've now interviewed two different phone reps about this function. I was hoping one of them would give me a simple route to reach it without using an arcane link that may be here today and gone tomorrow. Both phone reps steadfastly insisted this valuable hourly charting function no longer exists within the HughesNet system and has been replaced by the silly line graphs Even after leaving me on hold to "research" they insist it is gone. One even went so far as to tell me it was just removed within the last week. The second valuable tool that was removed in July has to do with the next most prevalent complaint against HughesNet. The speed. They removed the ability to export our HughesNet speed test data from http://my.performancetests.hughesnet.com/speedtest/user_history.pyt?userKey=DSSxxxxxxx. This csv spreadsheet file offers great information we can use and analyze to provide YOU with better information to help you help us. It almost seems like educated customers who are willing to go the extra mile to help you help us is the last thing HughesNet wants.
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09-23-2016
05:42 PM
The testmy.net tests are more for the customer's sake if they can't run the HughesNet speed test or question its accuracy. In that case, we suggest using the 12-15 MB file size to get the most accurate results. The drastic drops you're reporting can't be explained by us since our monitoring tools have consistently been showing fine performance, and we can only vouch for our equipment and service. Since I have more faith in the HughesNet speed test and it sounds like that is the only one that has any real meaning, I will now switch back to that one as my main source of data for you. Please ask your programmers to restore the "export" function.
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09-23-2016
06:41 AM
Well now, isn't this special? I ran three groups of three tests yesterday before the technician came out today and the same three groups of three tests today after he left. While finding absolutely no faults with anything on my side of the satellite and (ESPECIALLY) my local network, he installed my THIRD HT1100 modem and THIRD radio. The noonish tests are outlined in green. The late afternoon tests are outlined in yellow and the nighttime tests are outlined in red. Wednesday mid-day results average 23.70 Mbps Thursday mid-day results average 29.23 Mbps Wednesday late afternoon results average 1.13 Mbps Thursday late afternoon results average 15.28 Mbps Wednesday night results average 0.70 Mbps Thursday night results average 2.42 Mbps To Amanda and Liz, (who have both been deeply involved in helping me deal with this never-ending fiasco) wouldn't it be a bite if these engineers have had us chasing our tails for two years and have done nothing but feed us all a load of nonsense when the only problem all along may have been a continuum of failing hardware? Let's see how well it holds up this weekend.
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09-22-2016
09:20 PM
I got a new radio and a new (refurb) modem and new power supply. The brand new modem he hoped to install was DOA. He thoroughly tested everything (including my local network) and there is no problem on my end. He confirms the problems are on your end of the network and it may be very hard to locate because it's much deeper than traffic overload. He'll be filing a comprehensive report with a lot of notes tonight. We'll see tonight if the new hardware with all the new files makes a difference. Maybe it will. Not sure what it was but my modem had one very old reference file in it. Something to do with decommissioned assets and things like that I just ran 3 testmy tests and got an unremarkable but higher average of 29.23 Mbps. The runs of baseline Hughes tests he did before and after the modem change showed a slight average improvement from 23423 kbps to 24393 kbps. Edit: We discussed the possibility I have some mysterious WAN blocker virus that runs on a timer and chokes off the signal accepted by all of my computers during the evening and weekend hours only. The trouble with that is we don't think it exists so we may have to blame it on evil moonbeams or pixie dust. Speaking of... you mention my system performance looks great using the black ops Hughes test tools with the super-secret results. Why do I never see any evidence of these tests in my modem logs? Every time they start looking at my site I see an automated system uploading my stats file at the exact same time every day but I never see anything that looks like testing. Are you sure they're doing the actual testing on the right modem?
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09-22-2016
06:04 PM
EXCELLENT Liz. I don't know if it's by design or by accident but you're sending the commercial account specialist to me. He's the most professional and competent Hughes contractor I've ever met. If there's a problem on the ground at my site, he will find it.
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09-22-2016
06:20 AM
It sounds like you have deeper problems than normal. One of the Hughes people will be here tomorrow to begin fixing it for you to the extent repair may be possible. If you're on the wrong beam or gateway, near dialup speeds of under 100 kbps is just the way it is sometimes. A more productive use of your time can be found in watching paint dry.
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09-21-2016
08:08 PM
Our little electrical co-op has been trying to figure this internet over powerlines for years.
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09-21-2016
06:43 AM
Yep, different computers with different operating systems, different testmy accounts, different cables and alternately wired directly into the same Hughes modem. No real differences. 9:41 on GW1 1.33 Mbps 9:43 on GW2 1.03 Mbps 9:14 on GW1 735 Mbps 9:18 on GW2 910 Mbps 8:49 on GW2 1.33 Mbps 8:56 on GW1 1.12 Mbps It steadily sank from 19.67 Mbps at 5 PM
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09-21-2016
06:20 AM
Hey BirdDog. Thanks for the advice but I already know exactly what he'll find and what he'll say. Edit: Should rephrase that to say I know as long as Hughes is still contracting with the same service company. I hope so. This company has competent people stationed down here.
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09-21-2016
05:35 AM
No problem my friend. It's good to learn. Tonight I'm trying to learn how to test and record results from two different computers to two different testmy accounts. That way I can connect one computer to the modem, test, then immediately connect another computer directly to the modem and test. This will remove any computer/browser discrepancies from the equation. Not sure yet if it will play nice. It seems to get wacked out sometimes with the same IP being used even with logging in and out of the different accounts when switching.
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09-20-2016
11:35 PM
PS: I hate I've allowed myself to be drawn back into this exercise in futility but such is life. They explained it to Amanda like this. Nothing will change until they put a new satellite in service. What I can't understand is how and why you're not inundated by slow speed complaints from all the other users of Beam 55/Rapid City if my account isn't being knocked down by some arcane NOC error. I wonder if you could hook me into the fringe of a less used beam or route me through a different gateway? Probably not since I'm fairly close to dead center of 55.
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09-20-2016
10:57 PM
Thank you Liz. I hope this will reveal something although I can't imagine what it could be. The speed drops have always been absolutely consistent with any combination of 4 different computers with up to 5 different operating systems, 2 different routers, a wide variety of LAN cables and no difference worth mentioning whether any were wired direct to the modem or direct to the router. The only possibility I can see here is intermittently poor output from the modem port but I don't see how that could be happening since the dirt poor performance is time of day related. I did find a slightly loose coax connection at the grounding block this morning but I can't see that causing the problem. The boots look great and the entire coax was replaced from end to end last year to finally solve that persistent SQF15 error. Is there any way your engineer can connect my modem to a testmy server so we can actually compare apples to apples? Or can they do comp tests using the Hughes performance test? All of my recent auto test routines have been run near the top of the hour but that's impossible to maintain with testmy. Regardless, it shouldn't make a bit of difference in the big picture.
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09-20-2016
08:22 PM
Ultimately, yes I am if I want to sit long enough. Realistically, no, I am not able to do many things when my service is crippled. Occasionally I may want to watch a utube video at the wrong time. With my limited attention span, it's hard to keep up with what's going on when I see long periods of spinning wheels punctuated by short bursts of content. I don't use utube very often so all I can tell you about resolution is it's set to "Auto". That's the only thing I ever stream, no matter what the time of day, unless I run some other video embedded in a web page. Loading web pages often becomes similar to watching paint dry. Doing work on my websites is virtually impossible at times.
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09-20-2016
07:49 PM
Indeed, the big question here is what is the definition of promised speed? Since Hughes does not guarantee speeds or uninterrupted service I must assume promised speed means zero. As we all know, 60% of zero is zero. In this regard, the engineer is absolutely accurate. I can verify my speed never dropped below zero because I did have uninterrupted service.
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09-20-2016
06:12 PM
Hi Liz, There's something awful fishy going on here. How do they test? What is the timing and methodology? How about showing their results? Are they using testmy or what? Are we comparing apples to apples? Do you have a link? A few weeks ago your engineer tested my system at a 17 Mbps average download for a three hour period. No problem there. It's easy to capture results like that if you hit it at the right time. He also said I averaged 6 Mbps download during peak on the Wednesday or Thursday when he tested Also not a problem. The tests I ran this past Thursday night during peak "averaged" 5.92 Mbps. Now he says he never saw my speed drop below 60% of "promised" speed all weekend? What is that speed? As far as I know, Hughes does not promise anything. I did AVERAGE 7 Mbps for all hourly tests over this three and a half day "weekend" testing period but I also saw 32 drops to below 1 Mbps. How does your engineer possibly miss these? My issue is NOT with averages. My complaint is the precipitous drops in performance. As I said above, over MY testing period I saw a range between 38 kbps and 28.9 Mbps. How can this happen? Is testmy defective?
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09-20-2016
09:02 AM
09-20-2016
06:55 AM
@Mark, A lowly speed of 2000 Mbps down and 1000 Mbps up would be a wonderful deal for me.if it was consistent. I would take that offer any day if they could reliably provide it. Trouble is, they can't even provide ANY consistent level of service with any reliability. It's the 20% of download excursions below 200 kbps and the 20 kbps uploads that make the service insufferable.and useless.
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09-20-2016
02:07 AM
Fun facts about my weekend Hughes performance. Out of 79 hourly tests beginning at 4:05 PM on Thursday, 9-15 and ending 11:04 PM Sunday 9-18: 13 were below 200 kbps 32 below 1 Mbps 41 at 2 Mbps or less. Note: That's more than half at less than antique 1900 MHz 3G cell phone speed 19 above 10 Mbps. 11 above plan speed of 15 Mbps. 1 test completed at a rate of 3.6 MB per second 1 test completed at a rate of 4 minutes per MB. This super low result was Independently confirmed by using another test methodology completed 20 minutes later that came in at 34 kbps. Nice range there What may take me less than 10 seconds do at high speed would take more than 11 minutes to do at the low speed My cumulative download average between Thursday evening and Sunday night doubled compared to last weekend, Friday evening through Sunday night. 7.07 Mbps vs. 3.52 Mbps. The tests this weekend were less focused in primetime being 79 hourly tests in 79 hours as compared to 77 tests run in 51 hours last weekend. Saturday peak time performance (9 AM through 11 PM) improved by a tiny margin. 2.8 Mbps vs 2.66 Mbps. Sunday peak time performance (9 AM through 11 PM) doubled. As if it really matters at this level. 567 kbps vs. 277 kbps
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09-19-2016
06:01 PM
Hourly tests from Thursday afternoon through Sunday night. Most all were done while wired direct to the modem. When it was necessary to complete quick network tasks, I disconnected and reconnected between tests. When my network remained connected, all devices except my main computer were taken out of service during test times. Please note I adjusted the test routine as necessary so as to not occupy my computer with 45 minute download tests. It wasn't as bad this weekend as it has been previously. Sometimes it showed actual signs of life during primetime. Still schizophrenic with a range from 38 kbps through 28.9 Mbps. And then came Sunday with the typically miserable performance.
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09-19-2016
02:31 AM
Reboot your modem to get a new IP. If that doesn't help, the instagram may be blocking out a range of addresses.
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09-18-2016
10:43 PM
Hey BirdDog, between parental controls and QoS bandwidth limiter in our ASUS routers, shouldn't something similar be do-able? Not sure how it works. Quality of Service (QoS) ensures bandwidth for prioritized tasks and applications. Traditional QoS ensures inbound and outbound bandwidth on both wired and wireless connections for prioritized applications and tasks via manual user-defined parameters. Bandwidth Limiter helps you to control download and upload max speed of your cleint devices. Parental Controls allow you to set the time limit for a client's network usage. Edit: Something like this.
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09-18-2016
06:59 PM
I mentioned this last weekend to Gwalk. This was probably an artifact left over from the last time a repairman came out and changed the coax/grounding block. I reseated the power connector and tightened the coax and haven't had the problem ever since.
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09-18-2016
05:46 AM
About the same. When I was using 56k dialup I'd use the same rule of thumb for estimating downloads. 4 minutes per megabyte.
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09-18-2016
04:54 AM
Wow. Simply amazing. Notice the testmy notation... "You might have a problem... Your connection scored only 0% of the Hughes Network Systems average (100% slower)." Haha, ya think? Just to make sure this wasn't a fluke, I waited a few minutes and did a different 1 MB download test. Even slower. 34 kbps. 4 minutes per megabyte.
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09-16-2016
03:19 AM
Hi Liz, I'll change my test routine to run a corresponding hourly all weekend so we can compare, I set the first 24 hour segment to begin at 4 pm cdt today and specified 15 mb test size. Testmy laughed at the absurdity of that idea and defaulted to doinker file sizes after the first test. So far it's clocked 15.91 Mbps, 987 kbps, 1.56 Mbps and 4.32 Mbps. I'll do as many as I can without being connected to my local network but I won't be able to turn my system into a full-time Hughes toy for yet another exercise in futility. Your engineer will be able to scan my event log and know when I was connected and when I was not. And will be able to see my local network status is irrelevant. Edit: This just cracks me up. My test went from 109 kbps at 9 PM to 144 kbps at 10 PM to 23.82 Mbps at 11 PM. Looks like the other guy on my beam went to bed early tonight.
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09-16-2016
12:03 AM
Hi Liz. I'll touch off a set to see how they compare. Why do your engineers always insist on testing during the times the problems and traffic are the least? They did that last week too and both of us noted a large Thursday performance increase. As documented above. Why not run a series over the weekend when the problems are the greatest? Like Sunday when my service always crawls up in a corner to die?
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09-15-2016
06:26 AM
This new W10 version 1607 requires a new Classic Shell program to make it look and work like it has the Windows 7/XP style of start button and menu, etc. This is the best way I've ever found to get rid of the MetroTile interface garbage. Version 4.3 is compatible (ClassicShellSetup_4_3_0.exe) but it lives on a mediafire download server. To download from there, we have to disable web acceleration. http://www.classicshell.net/
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09-14-2016
05:14 AM
This is getting ridiculous. Now Monday and Tuesday are as bad as any Friday, Saturday or Sunday.
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09-12-2016
08:00 PM
Thanks Liz. Here are some more fun facts to pass along to the engineers. During the slow period Sunday morning through Sunday night, my 21 test download averaged 276 kbps Exclusively averaging the 10 test slow period of Sunday night gives 205 kbps. (no router) During the slow periods of Friday, Saturday and Sunday night combined, my download averaged 457 kbps. (no router) Remove the one incongruent test result from Friday night and the three night (36 test) average was 340 kbps. I will patiently await the response. Please let me know if you need more info.
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