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10-05-2023
11:27 PM
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06-29-2020
06:43 AM
Recent diagnostic codes. The 0000-0000-0000-0005 coincides with a no Red X period in the hourly history 0204-8020-4802-0485 (10:00:00 - 13:00:00) 0000-0000-0000-0005 (07:00:00 - 10:00:00) 0204-8020-4800-0006 (04:00:00 - 07:00:00) 0204-8020-4802-0485 (01:00:00 - 04:00:00) 0204-8020-4802-0485 (22:00:00 - 01:00:00) 0204-8020-4802-0485 (19:00:00 - 22:00:00) 0204-8020-4802-0485 (16:00:00 - 19:00:00) 0204-8020-4802-0485 (13:00:00 - 16:00:00)
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06-28-2020
11:39 PM
Here's a little more info for you Remy. In past day this thing went to 30.1.1 a total of 51 times for a duration of 8½ hours. I never realized how crippled Hughes is without fully functional web acceleration. There are many tasks that simply can't be done. I sure hope this isn't a solar coronavirus breaking my beam
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06-27-2020
11:07 PM
1 Kudo
@Remy Ok, it looks like network shenanigans to me. Check the zero count Red X's from 11 PM Friday through 5 AM Sarturday local time. And then note details of every 30.1.1 error I've captured and posted to this thread shows an even 10 minutes in duration.
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06-26-2020
10:04 PM
I truly appreciate your help Remy. I'll keep you updated. I was hoping it would get better but it's not. Terminal downtime is still increasing. Now it's 17%. 5 hours out of the last 29 hours. 28 on the Red X count.
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06-26-2020
01:54 PM
@Remy My Red X count is now at 27 in the history graphs. The terminal downtime has exceeded 11% due to State Code 30.1.1.
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06-26-2020
09:01 AM
Thanks for the info. 20.2.1 is listed as "A management problem has occurred" 30.1.1 is rapidly becoming the default state of operation. It's shut down again but I can hit the control and fix it.
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06-26-2020
06:44 AM
It threw lots of state codes overnight. When I woke up my computer at 5:30 AM, status is in the yellow with Web Accelleration Down. RSS is 85. Diagnostic code is 0000-0000-0000-0005. State code is 30.1.1. At 5:40 AM it's back in the green. 11.2.1 1 195 06/26/2020 04:02:18 06/26/2020 04:05:33 0.3779% 11.2.2 1 90 06/26/2020 04:00:28 06/26/2020 04:02:18 0.1744% 11.3.1 1 10 06/26/2020 04:05:33 06/26/2020 04:05:43 0.0194% 20.2.1 1 39 06/26/2020 04:05:43 06/26/2020 04:06:22 0.0756% 30.1.1 2 623 06/26/2020 10:29:37 06/26/2020 10:39:37 1.2074% Edit: The diagnostic codes are flipping all the time and it's loving State Code 30.1.1. 30.1.1 4 1823 06/26/2020 11:09:12 06/26/2020 11:19:12 3.3778% Just a note, it probably isn't the radio. That was changed two weeks ago by a technician. He replaced the old Gen4 ODU with the new version.
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06-25-2020
10:33 PM
Hey Remy, It's not doing really great but I hope it will get better. I'm getting some page load errors and it's giving my Thunderbird some problems with getting the mail. Mid to low 80's signal is good considering we have a thick dust cloud from Africa clotting our atmosphere down here in Lower Alabammy. Ping is about average. Web response test to some server in North Carolina wasn't impressive at 4.5 seconds. Chicago was better at 2.6-3.0 seconds. It's hanging in there with a 0.0.0 state code but throwing different diagnostic codes every hour. Odd looking codes. I hope it can settle down to the regular 0000-0000-0000-0005 like my modem. I've seen two instances of 0208-0000-0000-0005. I don't know what that one means but maybe it's getting closer to the no errors code. It seems to be improving a bit in the RedX department. Now only showing the X for TCP and DNS (N) acceleration in the graphs. Down to a total of 12 Red X's at the moment. It was doing some miserable DL tests of 13-15 Mbps at testmy but it's picking up a little bit now. Dumping the reboot log into a spreadsheet for counting shows this thing has been power cycled 100 times since 1/29/19 with two boots for software upgrades. It's definitely got some serious mileage on it to go along with all the scratches and rub marks.
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06-25-2020
03:07 PM
Hi Remy, The modem arrived today. Thanks. It looks well-used and came with user installed passwords but it activated ok and it works. It came with a weird set of diagnostic codes (0051-2000-0202-0480 and 0051-2005-1200-5126) and it's own array of red X's in the history graphs. Can you please have a look? Edit: It lost the 0051-2000-0202-0480 code and traded it in for 0000-2020-4802-0487. I have no idea how to research these now. It seems like the previous generations of modems had an explainer function built in. @Remy
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06-23-2020
02:45 PM
Recently my HT2000W with current Software Version: 3.4.6.26 (M) has been going to failure on Web Acceleration showing yellow on System Status page link and showing the Down status and red X for Web Acceleration under System Status. This is with RSS of 80-90. Under Diagnostics on the Advanced Configuration page it's been showing the red X virtually all the way across for DNS Acceleration (N) on both Hourly History and Current Hour History graphs. I've been able to fix it momentarily by disabling/re enabling under Web Acceleration/Control. This would bring my System Status light back into the green for a little while but would go back to yellow and the red X very quickly. Resetting MBX seemed to have no effect. I could only keep the Web Acceleration enabled for seconds early this morning so I bit the bullet and called in to Tech Support for a remote fix. After 40 minutes of going around in circles with phone rep, he finally sent some codes to the modem and helped the problem. I haven't seen yellow status and the red X for Web Acceleraration under System Status ever since but the Hourly and Current Hour graphs are still showing lots of red for the DNS Acceleration (N) item. It works okay but the question is... does this type of problem indicate modem failure as a coming event? This modem has been in service for a few years.
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Modem
12-20-2018
07:39 AM
Mighty funny looking 2.07 GB version 1809 update on data hog #1. I woke up and started it at 1:59 AM.
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12-19-2018
02:10 PM
I have the iso files for cinnamon and mate stored on a drive but never use them. I depend on too many things that require windoze. I suppose it wouldn't hurt me to use Linux Mint on at least one of the W10 laptops but I can't do it on my main W7 computer. Maybe I'll have to change over later when W7 is killed off. No way will I ever use W10 on an important computer. Dual boot never worked out well for me. Maybe it's because I refuse to put the two different OS on the same hard drive. The end game is I always finish off with a 24 hour stint trying to rescue my computer
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12-19-2018
09:16 AM
I check these stinkers once or sometimes twice a month for updates. They usually want a few hundred MB each.
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12-19-2018
06:55 AM
I reckon it has to be set to metered or the dirty deed would have already been done. Here's pictures of the two pigs still waiting for their feeding. i think I'll let them suffer for a while
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12-18-2018
05:44 PM
Oh yeah, the 2 GB updates that windoze want to do now are to go from 1803 to 1809. Why do they have to do a major version revamp every 6 months?
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12-18-2018
05:31 PM
I learned to leave these W10 computers in metered mode all the time so I can't forget to switch it back after doing the updates. Then the miserable windoze update section gives me a download button to click on and make it go.
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12-18-2018
11:37 AM
1 Kudo
I did the windoze updates on two W10 computers this morning, The two pigs sucked down over 450 MB of bonus bytes data. After all this was installed and rebooted, I ran the check again on both compiuters. Now, the windows pig says it wants more updates of 2.07 GB and 2.09 GB. Good thing I get up at 4 AM.
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Data Management
08-30-2018
03:46 PM
@Liz wrote: OK, so when did this first happen and is it still happening now? Didn't happen the last time I logged in.It rarely happens but I do see it on occasion. Can you please give more detail as to the step sequence leading to that error message? I just used the sign in/register link up at the top right after coming to the community page from the link in my notification email after you posted the last reponse. I tried to log in to thank you for your efforts. After logging in again later, I noticed there was no reply button because you locked the thread. Were you able to get to this login screen? https://hughesnet.skylogin.com/idp/Authn/HNSLogin Haha, your link takes me to this: Does the error happen after you click the Sign In button? Sorry, I don't remember but I think it happened after user name and password and pushing the sign in button What is the URL of the page you were previously on before the error message appeared? https://community.hughesnet.com/t5/Tech-Support/Bug-report/m-p/104143#M71267 I'd like to try to reproduce this error so that I have enough information and context for our devs. Your cooperation, patience, and understanding are much appreciated.
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08-29-2018
05:34 PM
Thanks for trying Liz. They are trying to fix the credit card screen but as usual, it's only broken with my Hughes connection. It seems Hughes is having another issue, too. Imagine that
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Performance
07-31-2018
08:57 PM
That was on this internet. Just another example of problem-free service that isn't HughesNet.
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07-31-2018
08:37 PM
Thanks Liz. I forgot to mention I was in Michigan last month helping my brother in law and checked the ONP site using his Midwest Energy fiber internet and my notebook. No problem there either. The credit card screen worked as designed.
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07-31-2018
12:08 PM
I called on my two brothers who live in different parts of the country to test this out for me. Both have AT&T 4G wireless and AT&T home service. I gave them my username and password for the site. Both of them were able to access the site, log into my account and see the proper non-truncating credit card screen with both wireless and terrestrial internet providers. Morte evidence this is a HughesNet issue that needs to be fixed.
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07-30-2018
06:04 PM
Charles, you are looking at a completely different problem that's irrelevant to me. Yours is a problem I don't see, have never seen and probably never will see. A problem that doesn't exist for me using 4 different ISP while connecting over a 100 mile range of Gulf Coast on 8 computers, 2 tablets, 2 Samphone, an iPhone and a wide variety of different browsers The problem you can't see is definitely a HughesNet induced issue. You would never know it, however, because you can't access the site to open an account and test the credit card edit/entry screen that pops up and truncates only when using HughesNet. The problem you and Liz experience must be geographical and due to the routing problems Mark J. Fine identified. Again, absolutely not an issue for me since I have no problems accessing the site. Regardless, these problems must be experienced by a very small number of customers or the comnpany would be in trouble and would not brush it off like they did with Liz. BirdDog has provided the only plausible/potential cause of this problem I experience. Fortunately, my small issue is easily rectified by simply switching to another ISP. Any ISP that is not HughesNet. Please do close your case and stop contributing that which remains completely irrelevant to the original problem as I stated.
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07-30-2018
03:43 PM
I just learned how to make a screenshot on my phone. I think you people who can't access the ONP site have device or browser problems. No other way to explain it when I cannot ever see the errors you see no matter how many ways I try. I can't make it happen.
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07-30-2018
03:13 PM
Funny how in all the years I do business with these people I've never seen an error like these no connect errors. I still cannot find this type of error even though I've looked with four different ISP. HughesNet always works perfectly for me until I get to the add/edit a credit card screen. I just used my phone to access their m. site directly rather than use it tethered to a real computer. No problem. No problem accessing their mobile site with HughesNet either.
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07-30-2018
10:53 AM
Hi Liz, All they ever tell me is they report the issue. Last time I told them the issue I experience is exclusive to my usage with HughesNet. Same answer from them but nothing ever happens.
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07-23-2018
09:29 AM
Hi Liz, Did they tell you anything yet? I don't understand how it's possible for you to see the inaccessible errors using 5 different ISP while I still haven't been able to see those errors using 4 different ISP.
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06-29-2018
01:20 PM
Hi Liz. I'm afraid I don't understand how the problem can be with the website. If I cannot reproduce the error using three different internet providers (who aren't Hughes) how can the site be broken? I don't give a hoot about the timeouts or the 504 errors because I don't see them with any ISP, including Hughes. Did my issue get derailed to the cannot connect errors? Why would I need to use screenshots contained in this thread when the only ones that are the slightest bit relevant to my issue are the ones I posted? The only problem I can ever find is when using Hughes. That is the immediately truncating card entry popup screen. It's still broken at this moment but only when I connect with Hughes.
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