About Remy

maratsade,   That's great to hear! Thank you for the update, it's very much appreciated!   Thanks, Remy ... View more

maratsade,   The 10GB token package includes an additional 5 free gigs! Please let me know if you receive them in the coming days, it'd go a long way for confirming that this promotion is working properly!   Thanks, Remy ... View more

maratsade,   I'll have this sent up to be looked into. It states the tokens can take up to 5 days to be applied to the account, but I'll keep my eye on your account. If it doesn't apply by then, at the very least, I'll throw the 4th one on there manually free of charge.   Thanks, Remy ... View more

mackiew,   I see it's your first post here, welcome to the Community! From what I've been told, although it doesn't reflect directly on the site, if you purchase one of the token packages, the additional GBs will be added shortly afterwards automatically. I had this situation with another customer recently, and shortly after they purchased a 3GB token, the 4th free one was added. I'll have your feedback passed along about the website as well, it'd definitely help to have the additional GBs you'd be receiving show on the website itself!   Thanks, Remy ... View more

bschnapp,   Welcome to the Community! From what I'm seeing on your account, today, an agent applied a $66.33 credit, as well as a $15 discount over the next 3 months. Please let us know how the technician visit goes, and if there are improvements!   Thanks, Remy ... View more

hamradio,   From what I'm gathering, our engineers are actively working on alleviating your issues and are making progress. You should experience improved performance in the coming weeks. Because we are unable to fully resolve your issue immediately, we will be discounting your HughesNet service for the next six months by $20 per month. Our goal is that you will see performance improvements long before the six months are up.   Thanks, Remy     ... View more

waughoo,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

hamradio,   Thank you for the information! I'll be passing this along. I haven't gotten a response yet, and our social media offices are closed tomorrow for the holiday. I'll be back in on Friday, and we should definitely be hearing something by then!   Thanks, Remy ... View more

hamradio,   I'll have this information sent up to our engineers to look at. Thank you for the additional info, and I'll be back with you when I have more information! Please let me know if you receive a call from our engineering team in the meantime.   Thanks, Remy ... View more

hamradio,   Thank you for the updated data! If you could, please turn the 5ghz radio back on, as this may be blocking other potential state codes. I'm going to have this information passed along, and we'll continue to take a look into it for you! How long have you been experiencing these issues?   Thanks, Remy ... View more

hamradio,   I was looking into your account, and from what I'm seeing, we actually currently don't have any communication with your modem. I can definitely look into what might've eaten that data, but we need to get that modem back up and communicating with our systems. Please, if you haven't already, attempt to power cycle the modem by unplugging it from the power brick, waiting a few seconds, and plugging it back in.   Following that, on a device directly connected to the modem, please go to your web browser and go to http://systemcontrolcenter.com. Once the HughesNet page populates, please click on System Status at the top of the page and post what the System State code is here. It should be in a 0.0.0 format. This will help us find out what may be wrong with the system!   Thanks, Remy ... View more

Boris859,    Thank you for posting, and welcome to the community! As maratsade eluded to, the equipment is quite old and we are unfortunately unable to provide replacements, as they are no longer being manufactured. I wasn't able to see any specific ongoing issues after looking into your account. Have you attempted to unplug the modem from the power brick, waiting a few moments, and plugging it back in to see if it makes a difference?   Thanks, Remy ... View more

rustythecur,   That's great to hear! Please reach back out to us if you ever have any additional issues or questions!   Thanks, Remy ... View more

Viljoens11,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

rustythecur,   Thank you for the additional speed tests and information! We appreciate your cooperation immensely. I've been looking into your account and running some tests myself, and I have been getting very subpar speeds as well. I'm going to be escalating this case up to our engineers, and should hopefully have some more information for you shortly!   Thanks, Remy ... View more

markbrooke,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

Dunk4952,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more

rustythecur,   Thank you for posting! I was able to pull up your account, and saw that there is currently only one device connected, with it having a poor connection to your hug5g network. If this is the device you've been using to run the speed tests, and especially if it's stationary, I would highly recommend switching it over to the hug2g network.    Thanks, Remy ... View more

Debi,   Apologies, I was out of office on Monday due to illness. I was looking into your account, and see you have begun the process of cancellation. Are there any questions you may have for me in regards to the cancellation or your services?   Thanks, Remy ... View more

DebiS,   Welcome to the Community! I see this is your first set of posts. I was unable to find an account attached to your community profile, so please send me your account number or a phone number attached to your account at this link, and we can take a deeper dive into this!   Thanks, Remy ... View more

C-K,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Remy ... View more