jeremywolg,
I see it's your first time posting! Welcome to the Community! I was able to pull up your account through your Community profile, and I can confirm the low speeds on our end as well. I do see the modem hasn't been power cycled in over 3 months, so I would recommend unplugging the modem from the power brick, waiting a few moments, and plugging it back in. This will help, but may not fully resolve the issue. Please let me know when you've done this! In addition, VPNs will generally have problems with satellite internet services due to the high latency of the service.
Thanks,
Remy
... View more