Mdg,
Thank you for reaching out, and welcome to the Community! I was able to find your account through your Community profile. Upon looking into it, it seems we currently have connection to the modem, luckily with no active state code. However, it does seem that you've been experiencing marginal alignment. We'd like to send a complimentary dispatch to have a technician come take a look at your outdoor unit! Please send a private message at the link attached below with your address attached so we can confirm and set up a scheduled time!
https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584
Thanks,
Remy
... View more