About El Dorado Netwo

I never recommend ANY of my customers buy the equipment. Here's my take on leasing vs. purchasing: Internet delivery technology is evolving rapidly. Hard to know what new technology will be available two years from now when your HughesNet contract is up. Leasing means you send back the radio and modem at the end of the contract and you don't need to deal with the gear beyond that. You would not need to remove or ship back the dish. The HughesNet 24-month contract and warranty is the same whether you lease or purchase. If you continue to lease, the $10/mo lease payment is treated as an extended warranty on the equipment. There would still be a charge for the service call in either event but replacement of the equipment itself would be covered. If you're lucky, you may be able to get 20% to 50% on the dollar if you want to try selling your purchased gear at the end of the contract. There are some sellers on eBay. Pricing would really depend on whether the technology has become obsolete. Currently, Retailers can't write new service orders for used equipment so there is no savings for someone who purchases used gear. All new-customer orders are written for 24-month contracts with new gear, and there are no "month-by-month" service plans available. This could change, but that's the way it is now. If you think you'll have the service more than 30 months, then purchase the gear. Otherwise, better to lease it. It's cheaper to borrow HughesNet's money interest-free for 30 months and pay them back at $10/mo. through the lease fee. ... View more

You can opt for paper billing. Fee is $5/mo. ... View more

No need to apologize Alice, you have a legitimate complaint/issue Amen to that. Customer roof mounts always give me the willys. ... View more

Alice, they don't want the dish returned - just the radio that's on the end of the arm. Can you hire some kid for a few dollars to remove the radio? It's held on by just one or two screws or bolts. Sorry to hear about your roof. If that was a problem caused by the installer, then it needs to be made right by the installer and/or HughesNet.  ... View more

You can only switch to the $50 CHOICE plan if it's currently available in your area. Different areas have different plans. Changing plans on your current system would not require a technician to come out.  Also, if you are able to upgrade to the latest Jupiter Technology, that would be your best option. You would need new gear and a technician visit, but you should lease the equipment, not buy it.  Check with your local retailer. He/She will know... http://www.hughesnet.com/dealers  ... View more

Call HughesNet Customer Service at 866 347 3292 ... View more

Yes, it should be better. Especially as a new satellite coming online, it will have quite a bit of capacity. ... View more

You should have a white HughesNet modem. ... View more

You're on the older SpaceWay system. The satellite your technician was referring to would be Jupiter 19, scheduled to launch in mid/late Q4 of 2016, with coverage in your area. ... View more

And never EVER give out your credit card or any other personal info to anyone or for anything you receive by Email or in a browser popup window, regardless of who they say they are. These parasites depend on peoples' misplaced trust for their blood. BTW, as I mentioned in another topic on scams, I'm moving ahead with putting together a free class on Internet safety for our local Senior Centers here. And I invite our other techie Members on these Forums to spare some time in their communities and consider doing the same. You have something truly valuable to offer to others less knowledgeable, especially elderly newcomers to the Internet who grew up in a different time when criminals couldn't pick your pockets from halfway around the world.  ... View more

However, when a company such as HughesNet presents a survey that appeared professional but was a scam with no action taken, I have to question their ability or interest to protect their customers. Pretty clear HughesNet did not send this survey. It's Adware/Malware. What specific action do you want HughesNet to take? Who are "these people who need to be stopped?" If you need help and are you're angry at HughesNet then blame them for something legitimate that they have control over. Maybe start your own topic? ... View more

If this is a Popup message coming from your browser, you may have some adware or mal-ware in your computer serving up ads. These programs can easily detect your browsing history, and also which service provider you're using to connect to the Internet. ... View more

Sounds very "scammy." It may not be something condoned by HughesNet. By chance, was it sent to an @hughes.net Email address you're using? What is the URL link to the survey? ... View more

Are you sure you have a HughesNet router? You should have a HughesNet modem that came with your install. You may also have a wireless router, usually made by Linksys, D-link, Netgear or Belkin. The printer would connect to the wireless router, and not the HughesNet modem.  You may need to contact the printer manufacturer since this is their gear, and outside the scope of any settings in the HughesNet modem, or the third-party wireless router you have. ... View more

I was one way back in the day when on the 7000 system. Once a Champ, always a Champ 🙂 ... View more

Amen to all that. ... View more

annie, post your modem's serial number so the Forum Mods here can look up your account. If there was a recording of the sales call, they may be able to review it. ... View more

It was the drama of the whole thing. One, entire conference room side-wall is glass, overlooking the NOC. The room lights lower, and the curtains roll back, Stupendous!  ... View more

Yes, the Fishbowl. I had forgotten the name. And, yes, they did do the automatic curtain thing, which we weren't expecting. That really rocked us! ... View more

I'm sure if you told them you were coming, Amanda or someone could get you in. 🙂 Also, the manufacturing plant there was a must see. A lot of folks don't realize it but HughesNet gear is proudly assembled in the US. We toured the facility where they actually build, test and ship the modems and radios. We also toured the repair facility where they receive returned modems and radios, determine failures and causes, recondition and update them, and send them back out. While we were there, the repairs director happened to mention that an unusually high percentage of radios were being returned because the installers were stripping the hex-head screws that hold the feed throat onto the radio body when changing the radio's polarity setting (adjacent beams have opposite polarities and the radio throat needs to be flipped 90°). This was happening because the screws could not be easily removed or inserted using a standard, straight-on hex key. We discussed solutions with the director and, within a day, HughesNet had already sent out a tech bulletin advising all their installers where they could acquire a hex key with a ball end that works at an angle, the same tool they were using in the repair facility. They hadn't realized that install techs weren't carrying that tool already. Now, THAT was impressive... ... View more

Shotgunning your anger across other customers' topics makes it harder for you to get help with your problem and also makes it harder for them to get help with theirs. You can be mad at HughesNet and bash them all you want, but not everyone has the same problem as you, or the same solution. ... View more

Also, if you bother to read the top of this thread, you'll see where I advised the original poster to consider her other options for Internet. Hardly the advice of a "shill" for HughesNet. ... View more

Alan I am sorry but you are very offensive and must get paid very well by HughesNet! Believe what you like. I regret you find my comments "very offensive" (I'm assuming you're referring to my comments and not me, since you know nothing about me). Easy to dismiss someone else's efforts when you know nothing about them, and are suspicious of anyone who has anything less than negative to say about HughesNet since that has been your only experience. I'm an unpaid volunteer here donating my time and experience to help others, and am not "paid by HughesNet." I have been in the satellite communications business for 35 years, and I've worked with HughesNet equipment for 13 years since 2002. I'm a HughesNet-authorized Retailer and Certified Installer with over 500 customers here in my area. They all have my phone number, and know they can call me at any time if there is a problem. I wouldn't get very far as a local business person selling and installing a service in my own back yard that didn't work. And I unapologetically stand by every word I said above: If there is something wrong with your connection, it can be fixed.  If you were one of my customers, I would fix it. If you want help fixing it, you can get it. Too bad you didn't find this Forum sooner, and sorry you have had to struggle with HughesNet problems for 7 years. I'm glad to hear you have other options and wish you well. ... View more

If there is something wrong with your connection, it can be fixed. If you were one of my customers, I would fix it. If you want help fixing it, you can get it. ... View more

Mecmaine, if you're having problems and truly want some help, why not just start a new topic instead of simply posting complaints in others'? ... View more

Paraphrasing what Chris said, "This is a support forum and the majority of the topics discussed here are to help people who have concerns with their service." Most of the "get out now" comments you read on a support forum are from people like rayconn02 who have had a service problem that wasn't resolved for whatever reason. That was his first post here so we may never know what the problem is or whether it could be fixed. Many people have had their problems fixed here.  Hughesnet currently has about about 1 million customers, and about 8,000 have posted here at one time or another. If you do the math, that's about 8 customers out of 1,000 who have posted here, and not all of those posts are negative.  I'm a retailer and I have over 500 customers, most in outlying areas with no cable or DSL, and they can all call me if there's a problem. If a system is installed correctly, preferable by a local retailer who will take better care of you, then it truly does work very well. Every Internet Service Provider (ISP) has unhappy customers at one point or another. Nonetheless, I recommend you consider your local options, and not just because some customer with one ISP is unhappy. ... View more

Yes, any charges associated with the sale before installation should be refunded. Just make sure you check what Century Link is offering in your area so you know your options. Depending on where you live, other options may include Cable, DSL, Wireless (WISP) Providers, Cellular and Satellite. ... View more