About MarkJFine

The data resets at midnight not 2am, so there's a 2hr window of Anytime before the Bonus kicks in for 6 hrs. ... View more

Many things can cause these errors, to include dish alignment and poor cabling, which would require a skilled technician to remedy. However, it's also possible that a quick inspection of the dish can show where the problem is. Tree limbs around the dish that appear to be out of the way may actually be reflecting stray signals back onto the dish. These then cause standing waves that the modem interprets as transmission errors. Generally, the dish should be clear of any foliage within 45 degrees in any direction. Pay particular attention to any branches that may be blowing into that area, which could possibly cause intermittent problems. In the fall and winter you might also want to inspect the dish to see if there are any fallen leaves or ice stuck to it. These will reduce the reflective nature of the dish, possibly causing additional transmission (and reception) errors. As well, cables and connections may become brittle or loose with frequent weather changes. So you may also want to see if the connectors are finger-tight and the cabling isn't cracked or weathered to the point where coax shield wire is showing through.   Some error codes (e.g., 12.1.19) stem from the modem's sensitivity to power levels. You may want to inspect the routing of the power cable to make sure the DIN plug in the back of the modem is firmly seated, as well as at the wall and at the power brick.   If those are fine, make sure that the modem's power cord is plugged directly into a wall socket and the wall socket is on a circuit intended for lights. Use on the same curcuit as heavy-use items (e.g., air conditioners/heaters, washers/dryers, ovens, etc.) will cause power drops that may contribute to modem errors. Powering the modem though a surge protector may likewise cause power levels to drop and is therefore not recommended. ... View more

Not a clue. The fact that the last 4 digits in the diagnostic code was 0005 means the modem thinks it's ok. You'd usually only see that if the modem spontaneously rebooted, but if it did that the other events would have been erased, so...   Possibilities are there was either a severe rainstorm or cloud cover blocking the dish from the satellite, a tree or some other foliage blew into the path and was blocking the dish, or the beam/gateway had a spurious outage during that 14'. If not any of those things, I'd almost say there's something intermittent with either the modem, the radio in the dish, or the cable that connects the two.   Edit: Add the possibility of a gust of wind possibly blowing an improperly mounted dish temporarily out, then back into alignment. I've heard of weirder things. ... View more

I should have taken the sequence of events into account. Looks like the transmit error happened and the modem lost lock for 14 minutes, then it re-aquired. The system light would go down, because the modem was essentially off the HN network. ... View more

No idea what a 12.1.12 is, but 12-series is usually transmittion related. 13.1.1 indicates the LAN cable was disconnected, but can also mean it didn't see a computer. If it wasn't unplugged manually, it could indicate a bad LAN cable as a minimum. 21.1.4 and .5 have to do with re-associating with the gateway after an outage, like after a rain storm, and the radio re-acquires the satellite.   ... View more

@JW610 wrote: up to 25Mbps but it has been working at around 20 and as low as 8 What part of that statement is "not as promised"? ... View more

Define 'slow'... Engineers need to know what that means. To some people on here, slow means 25Mbps (not kidding). To others it means 1Mbps. They also need to know the nature of the slowness because not all 'slow' have the same symptoms from the same causes. The point here is to provide metrics that would indicate what's going on, not to prove anything. ... View more

If you are using wifi, your overall rate can be significantly reduced by several things: 1. Not using 802.11n or 802.11ac protocols that will dynamically expand the wifi channel bandwidth from 20 up to 40 or 80MHz. 2. Not being close enough to the wifi router and having a sufficient signal, which can result in multiple resends.   You can generally check the throughput of your connection by going to http://192.168.0.1/limited.html#!/general/lan_speed in your browser. If the LAN speed measures much lower than 150Mbps it is most likely not optimized for the highest speed possible and is therefore restricting your bandwidth. ... View more

Unsure what you mean by 'won't run'. When started, it's supposed to put something along the lines of a widget in your status bar: 1. Do you mean that's not happening? 2. Or, when you right-click on the widget there's no menu? 3. Or, when you click on a menu item, no window appears? ... View more

@DonB The OPs problem with the Usage Meter sounds like an installtion issue. Yours is different. Here's how to fix it:   Under some circumstances, the configuration and cached information that the Usage Meter needs to operate gets corrupted. In the event that this happens: 1. Fully quit the Usage Meter from it's own menu by clicking on the donut in the menubar and clicking "Quit". 2. Look for the following directory    Windows: C:\Users\[your User name]\AppData\Roaming\    Mac: /Users/[your User name]/Library/Application Support/ 3. Carefully delete just the "HughesNet Usage Meter" directory under that and empty the trash. 4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error. Disregard other recommendations that say to uninstall and reinstall the app and/or update Java as those do absolutely nothing to fix the problem. Uninstalling doesn't delete the directories above. Likewise, the application is written in JavaScript which is completely separate from Java, which of itself is a stand-alone runtime environment. The only reason you should possibly uninstall something is if you are not running the current version, have inadvertently deleted part of the application, or have the older "HughesNet Status Meter" still installed. Uninstalling the older Status Meter and using the most recent version of Usage Meter is highly recommended. ... View more

@pswired Suit yourself. My point was they have made progress, but you seem to know better so I'll just back away. ... View more