About MarkJFine

@mweasner UPNP is basically for automatic port forwarding, which may be used for streaming on computers and smartphones, but is also used for online gaming on consoles and using printers (like HP's) across subnets. Port forwarding is not really a hard and fast requirement for some of these things because many providers are getting smart about the potential security risks associated with it.   My advice would be that if you turn UPNP off and these technologies still work, there's no real reason to keep it engaged unless you absolutely need it. ... View more

@Whognu53 Yeah... that's one way to FAP out real quick. You need to be real careful how you schedule recordings in the DTV apps as well, because some of them like to default to OD. I did that once for a movie on HDNet - will not happen again. lol ... View more

There are recognized issues with the 5GHz wifi crashing on the 2000W and I think it is being addressed.   I have had good results with resetting the modem by unplugging the power cord from the power brick, waiting about a minute, then carefully plugging it back in. You don't want to do this fast for several reasons, the most important is the possibility of creating your own power spike in the box.   It takes a while for the router to reboot after the modem reboots and associates, so best to leave it alone for 5 minutes or so while it stabilizes.   If it doesn't come back at that point, go back and reset it as I described above. It may take 2-3 tries before it sticks, but it will stick.   And, coming from Gen4 (and being somewhat critical of it, myself), I'd recommend staying with Gen5. It really is a whole lot better and dealing with some of these early glitches is worth it - my 2p. ... View more

A while back, Withings (now part Nokia 😞 ) added a capability to display the weather to their Internet-linked scales. It never asked for your location. I was constantly getting the weather for places I'd never even been to because they were using Geo-IP technology on my public IP address.   I let them know, vehemently, that it was technically inappropriate for people using VPNs, satellite systems, and the like, because the IP they see doesn't correctly support Geo-IP. They ultimately added an option to set ones location using the GPS in your phone - probably what they should have done all along.   You might want to explain to Roku that they're similarly making assumptions based on incorrectly applied technology, and that you should be provided an option to change the location. It's possible they just don't know, and they might just provide that option in an update. ... View more

Curious... would have thought just clearing the js cache might be enough and then restarting. Good info. ... View more

You're certainly welcome! Glad I could help. ... View more

Just to amplify on @GabeU's response: Usually wifi printers have to be on the same wifi router as the computer that's being used (unless upnp is enabled, but that's a whole other kettle of fish). Best to disable the wifi radios on the modem if they're not being used to reduce any interference and even as a security measure, but to ensure everything is on one subnet. ... View more

If you still need it, you can download from My Account -> Usage above, or directly at http://my.hughesnet.com/myaccount?_udreq=1&tab=Usage. ... View more

hmmm... very strange. I've seen an instance where if you are using a 3rd party DNS (e.g., Google's 8.8.8.8) then using the default modem address in Settings won't work correctly. Just to be sure, is it set to 192.168.0.1? <- meaning, the default modem address, not the DNS. ... View more

Good to see some other Mac users... I started a thread a while back about recommendations for the next Status/Usage Meter here: https://community.hughesnet.com/t5/Tech-Support/Recommendations-for-next-version-of-Usage-Meter/td-p/78162/jump-to/first-unread-message   Unsure what the status is, but I'm pretty sure it's getting some notice, so all of these things may be put back in the next version when it's released.   Best advice until then is to manually uninstall the version you are using, then download and install v6.6.1. I'm not totally sure the new version will overwrite/automatically uninstall the old one since the name changed, so always good to uninstall the old one to avoid a version conflict.   Hope this helps. ... View more

Good to see another Mac person here, @ruthswinney11.   If you just did upgrade, there is no allowance for the first 20 days (as I recall) as your service gets squared away. It's a great time to give the system a good workout and download and stream like crazy without penalty. Your usage gets reset about every hour during this period... Enjoy it. ... View more

If you're able to log into XB Live at startup, ignore the tests that use port forwarding, etc. They give a false indication because of the double-NATed nature of the connection and are very confusing. You'll spend hours trying to correct something when there's nothing really wrong (been there, done that already).   If you're not able to connect, try using "11g only" on 2GHz wifi or go via wired ethernet if possible - it's a *lot* speedier. ... View more

@C0RR0SIVE   Hadn't thought of that, but yes, the really detailed status logs have been inaccessible since the 9000. They had to go and make it boring for us exploratory, engineering, poke-around everything, "oh, what makes this work" types. And probably rightfully so! lol ... View more

Cheers, @Liz ... View more

For the admins: Just did a check on 69.168.97.48 (smtp.hughes.net). It's currently showing on these 5 lists. Of the five, the sorbs spam black list is most likely the predominant one: ... View more

First, I have no idea who said the end-user needs to contact Comcast to correct the issue, that's not how any of this works. But that's irrelevant.   Comcast (as others) most likely use one or more of the 150 spam and "abuse" registries, of which HughNet's email server IP(s) might be listed - not your personal IP address. There is another thread where I identified about 6 of those lists that a particular HuhesNet email server resided.   The only way to get off these lists is an authorized HughesNet sysad (or similar) works with the *list owners* to get un-listed. The subscriber of those lists (i.e., Comcast) have zero means to get Hughes unlisted, and the list owners won't deal with end-users, because they really could be spammers which defeats the purpose. Plus, none of these parties has anything remotely to do with the administration of the Hughes email server in question.   That said, this is not a trivial problem to solve. A whole ton of people have surruptitious malware and viruses on their computers *and phones* that are programmed to remotely send spam upon command. Not saying anyone in this discussion is particularly infected, I'm just saying this so you can understand the sheer immensity of the problem.   Quite innocent email servers are getting flagged as spamhauses on these lists, just because one person may have visited a real sketchy website or opened an email they shouldn't have and (completely unbeknown to them) spewed a few of these so-called zombie emails through the system.   So as soon as another one of these rip loose through the email server and is detected by one or more of these lists, the list owners dump the email server IP back on the list again. You can only stop the cycle by a Hughes sysad getting the offending email headers from the listowner to trace back to the original IP of the person who sent it and delicately "advise" them to scan their computers and/or phones.   Imagine the level of effort to track down the IPs of potentially thousands of these incidents (I suspect there might be even more than that system-wide), and you can quickly see how much of a do-loop this can get into.   Bottom line. I'm pretty sure the Hughes people are aware of the problem. I'm also pretty sure someone is working it. But I'm also pretty sure it takes a real long time to resolve, so some patience is necessary.   If it helps, Comcast's servers are ironically on a few lists themselves. In fact one of their email servers in NJ was hacked and would routinely blast back spam to any email address that was recieved by it. ... View more

Follow up #2: Reliability of Google's DNS didn't last long. Gave up after I started to see a whole lot of DNS errors. Back on the HT2200Ws default DNS for now. ... View more

Follow up: Tried rebooting in case the internal DNS was a mess... no joy.   In case anyone is interested, Google's open IPv6 DNS servers are at:     2001:4860:4860::8888     2001:4860:4860::8844 They seem to work just fine. ... View more

@rest066c Couldn't hurt going the cat5 (ethernet) route if you can, since it takes any possible wifi incompatibility variables such as mode (a/n/ac, etc.) out of the equation. I'm getting great speeds on my 360 going direct. Pulled a 6.5GB game down in ~20 minutes flat just the other day!   If you prefer to experiment with different connections, try varying the modes, bandwidths and channels until you get something that works well. If you have a wifi scanner on your computer that tells you who else is using the channels in the area, that could be a bonus, since it would help debug your setup and help you avoid interference from someone else; e.g., 802.11ac uses up to 4 full wifi channels for max bandwidth/speed that it needs on the HT2000W. ... View more

Inadvertently found that the data amounts taken from Mac's Activity Monitor were using binary rather than base-10 for MB and GB (basically does a netstat and divdes bytes by 1024^2 to get MB, 1024^3 for GB). This immediately accounts for it being 4.85% lower than the amount found in Usage Meter.   Just in case anyone was looking. ... View more

@Pete_Vit The part that Talos isn't showing on that link is that the IP is coming up as a hit on six of the 105 spam lists. Even though spamhaus and spamcop are the most used the IP doesn't seem to appear on their list. Regardless, sorbs is widely used and Hughes really should try to fix it.   Chances are what's happening is what's called 'Zombie Spam', where someone on the network has a phone or computer with a virus or malware that's "using" their email credentials to proxy into the HughesNet email system upon demand. It's a huge problem and I see a lot of it on the receiving end of that spam coming through my server every day.   For Tech Support's info, here are the lists that the IP is listed on: ... View more

Lol... I hear ya. And I'd never look a gift horse... yeah I would. ... View more

But wait... there's more... lol Started adding an odometer-type thing on the right hand side of that spreadhseet with a macro that "bulbs" it so I can look at specific time periods. I added a button to start the macro and Microsoft wanted me to download about 90MB of extra fonts and stuff, which I did. But HughesNet ignored it all. So... I have no idea what's going on.  Digital Karma? ... View more

@C0RR0SIVE Thing is, if the app downloaded the video in the background, it would also show as accumulating bandwidth on my Mac, which it didn't. The delta was between the change in Mac's Activity Monitor and the change shown in Usage Meter.   Should add that my Mac was the only thing connected to the router when it occurred. All other phones, iPads, DirecTV boxes, TVs, etc. were taken off the network earlier this morning so any testing wouldn't be corrupted.   Had started a workbook as well, which is how I've been able to track this. The difference in question is the part highlighted with the red oval here, which occurred before 8am:   I too initially suspected that the rise in usage was related to a rise in speed. I'm really loving that part of it. It's the large variances that we can't explain that I'm really not so find of. The issue being that if we can't manage the variance, we really can't manage usage. The thought of overrunning the monthly data is making me obsess over it a little. And by "a little" I really mean "a lot". lol ... View more

I may have stumbled onto what's going on.   Did over 2GB of updates this morning and everything tracked perfectly fine. Even waited around 15 minutes of settling time to see if there was anything residual. After that, there might have been around 5MB difference, but at that point it's practically in the noise.   Then I got PM'd on Slack, which is a workspace coordination tool with "rooms". As I was going through the rooms, someone had posted a couple of tweets with videos of a nasty fire in London. Boom. Nearly instant differential of 120MB even though I didn't play them.   It could just be timing, but it's quite possible that as part of the video compression (video savings?) scheme, they are pre-caching (and converting?) small links to mpeg files. It would be a terrible bug if they are then attributing the internet-side bandwidth of pre-caching to your account, even if they don't then transfer a video stream to you on the satellite side.   Not saying this is the case, but it's a possible explanation that might be worth looking at. Not even sure how you test it other than maybe turning off the video savings setting for a day and see if it continues. <Throws up hands, as I had between 3-400MB go out the window yesterday> ... View more

Pro tip: If you want to save a boatload of data on Apple products, kill the handoff feature. Your devices will shut down a lot quicker too. Found this nasty bugger just now. ... View more

Maybe better off with left and right scales to make both easier to see. Something to be said about comparing burn rates in the first one, too. ... View more

Just because I opened my mouth, today it seems to be behaving. Been as expected all morning. ... View more