About MarkJFine

This seems to be a recurring issue at regular intervals that may coincide with security certificate reissuances - what's required to ensure the mail site can be securely accessed. It may be possible it fixed itself when the certificate for the upstream server was updated (ZCS = Zimbra Collaboration Suite, made by Synacor, HughesNet's email supplier). ... View more

Looks like either the cable to the dish is either bad or not connected to either end properly; or the dish's radio went bad. I'd first check to see if the cable to the back of the modem is firmly connected and secure. Check at the dish as well if that's physically possible. ... View more

The time of day is shown as the network time, which is in GMT/UTC and not your local time. GMT/UTC is EDT+4, CDT+5, MDT+6, and PDT+7, so you may have to do a little math. ... View more

The double-NAT is part of how satellite internet routing works at both the satellite and the ground stations. Nothing can be done about that, but it will mean that you will not be able to use some camera services that require a reachable user-IP instead of a server-in-the-middle. As for using your own routers, you should have no problem attaching one (or more) via ethernet cable, however the mesh nodes that HughesNet provides work real well for expanding your coverage. ... View more

"p.s for the record I'm not normally this cranky...so please accept my apology too." Been a rough couple of months, especially if your job is being threatened... certainly understandable.   And yes, DNS issues are especially pervasive and unrelenting in the satellite internet environment. I would venture to guess that 75% of the common, everyday problems are DNS-related. As I previously mentioned, it's sometimes from marginal wifi connections and sometimes it's a side result of trying to use the wifi during intermittent, weather-related satellite comms (e.g., Your devices don't know the satellite is down, but keeps trying to use it). ... View more

@bare65Think there might be some miscommunication. Think Amanda was just apologizing for not recommending to turn everything off first; as well as recommending you hit the "Solved/Solution" button on the reply with my procedure so it will flag it. That way others with a similar issue can find it in the future. ... View more

@bare65  Awesome. So glad this worked for you. What I would do if the errors start happening again is to try to note what was happening when it started: What site was being accessed and with what device. May give a clue as to what's killing it later.   At worst, now you know how to get things back to normal again if it does re-occur. The only modification to what you did is to make sure all devices are off at the same time before powering them up again. That ensures the DNS cache is completely flushed on everything you have: TV, cell phone, as well as the Roku. Personally, I have a Roku Ultra in one room and have it unpowered all the time - until I use it. That way it's not using any internet behind my back.   You may also want your spouse to restart their phone before coming home (if they have one) to ensure it's clean and can't re-insert a corrupted DNS entry into the LAN.   ... View more

@maratsade  It may only need the FAP condition to initially corrupt the DNS, which simply persists into the Bonus period.   Here's an example: Because DNS issues can be so pervasive, it may also be possible that corrupted DNS entries are already propagating throughout every device on the LAN, which is then getting back onto the modem after a reboot, regardless of plan period.   This is why I recommend that if a simple modem reboot doesn't fix a DNS problem, you really should also restart all of the devices on the LAN while the modem is unplugged. That ensures all device DNS caches are also reset without the threat of re-propagating something corrupted back onto the modem, and vice versa. ... View more

I could be completely off-base, but here's a possible theory of what's happening: The DNS is the web's address book. It converts names like 'amazon.com' to an IP address that it can directly connect to. When a DNS entry for a particular address gets corrupted, the system tries to go somewhere that won't work right, if at all. Each device has an internal, cached copy of the DNS, which sometimes can get corrupted when there's repeated connection failures, as what can happen when there's an interruption in the satellite connection or from a poor wifi connection (e.g., If a device is too far away from the modem). Every time you try to use the internet the DNS gets called, and the system employs acceleration techniques to try to speed up the process, because each ping takes at least a half-second round trip due to the way satellite comms works. It's very possible that when you hit FAP, your system is getting overloaded from repeated DNS failures - why you're seeing a problem with the system's ability to 'see' the DNS Accelerator (which may be a DNS entry in itself). This could be for any bunch of reasons, but I'm mostly thinking be the use of secure sites (as in https:\\, which is virtually everything) and/or the use of secure Virtual Private Networks (VPNs, which some phones and tablets now employ by default and should be disabled). Without going into too much detail, those kinds of things take a lot longer to return a result on standard satellite, which may be viewed as a 'failure' by one or more of your devices whenever it gets used. If a device thinks there's a failure, it may try again and again, ultimately crushing the DNS entry, which is going to fail by default. When things finally settle down, the DNS Accelerator re-finds itself and the error disappears... until you use it again and the cycle repeats.   Again, just a theory, but I would look at your devices' settings to see if there is something like a VPN being used somewhere. ... View more

Having said all this, apparently Amazon changed the way it works with ads and there is a possibility that there's an issue with the way it now interacts with video optimization. If you have video optimization always enabled, temporarily snooze it to make the 'oops, it seems a problem occurred. please try later' go away. ... View more

Hmmm... maybe it's the default HughesNet DNS that can't be reached for some reason. So let's test this: On that screen, uncheck the 'Obtain from ISP' box and enter '8.8.8.8' for Primary and '8.8.4.4' for Secondary (without the single quotes), and click 'Save Settings'. Those are the IPs for the Google public DNS.   See if this changes the DNS Acceleration error. If it doesn't, you may want to remove those IPs, re-check 'Obtain from ISP', and click 'Save Settings' in order to return things to the way they were.   I would also double check the network settings on your devices (e.g., Win10 and phone) to make sure the DNS is set for default/automatic, using whatever the wifi is set to, and not manual, which uses something different. ... View more

Don't mean to parachute in, but how is your DNS set up in the modem's wifi settings? You can check by going to http://192.168.42.1/dns.htm?t=1710375124501, or by going to the wifi settings -> Advanced Setup -> Network / Properties. Is the 'Obtain from ISP' box checked, or do you have alternate IPs set for Primary and Secondary DNS (for Google or some other public DNS)? It's possible that if an alternate public DNS is set up that the modem's acceleration processes may be having a conflict. Or, they may not be able to reach those IPs effectively and rapid retries is crushing the accelerator. ... View more

It's quite possible that it was not firmly plugged in at either the wall, the cord on the power brick, or (especially) in the back of the modem. Those barrel-shaped DIN plugs like what's in the back of the modem are usually pretty hard to fully seat into the socket - I would check that first. ... View more

HughesNet is stable enough to handle Amazon Prime, as I've watched it myself.   What you're probably experiencing is a corrupted cached DNS entry, not an issue with lag time. Amazon likely uses a different path to it's streaming content than it's menuing application and the images it uses, and that path has been somehow corrupted. I've experienced this myself at times.   To correct this, you may want to: 1. Unpower your modem by removing the cord from the power brick - this will automatically kill any cached DNS entries. 2. While the modem is off, similarly remove the power input to your Roku - this will kill any cached entries in the Roku. 3. You may want to optionally unpower or restart anything else connected to the wifi to ensure those devices aren't similarly harboring any cached DNS entries that are corrupt. 4. Re-apply power to the modem and wait a few minutes until the wifi reappears. 5. When the modem is fully operational, restart your Roku (and any other devices). ... View more

@Unabletouse  If you're looking to use HughesNet for real time gaming, recommend upgrading to Fusion. Fusion augments the satellite signal with LTE wireless for those things that require quick-ping/lower lag times to work properly. Certainly makes gaming and some downloading/streaming a lot smoother. ... View more

Updating the drivers may not do anything if the wifi in the machine is too old to recognize a newer protocol. ... View more

The only way 'admin' (without the single-quotes and all lower case) isn't the appropriate password is if someone changed it and never wrote it down, nor told you it was changed from the default. That's a real problem, because resetting it will most likely be a convoluted process that may require one of the HughesNet administrators. ... View more

The wifi admin password is usually on the back of the device. If not, it's usually just 'admin' until you change it. ... View more

I think what Damian is trying to say is that the modems are now running 802.11ax by default. In theory, devices designed to see older protocols (e.g., 802.11g) should recognize it, however some aren't even recognizing there's even an available wifi channel. Try logging into your wifi settings: (http://192.168.42.1/wireless_main.htm?t=1707568432118) and changing the protocol for the wifi band that you're trying to use from 11ax to either 11g, 11n, or 11ac (whatever you were using before) and see if it now works. ... View more

@HN2024  1. Just because you don't understand how satellites work doesn't make it a lie. Your dish talks to a satellite and the satellite then talks to a groundstation on the West Coast to get to the internet. In your case, the groundstation is in Santa Clara (STC should show in your association ID). Unfortunately this is an El Nino year and there have been several intense storms on the West Coast causing problems. Those storms can interrupt comms to groundstations just like storms local to you interrupt the uplink to the satellite. 2. This site isn't for people to rant and rave all over other people's support 'tickets'. If you're looking for assistance with a technical issue, please start your own unemotionally-charged thread describing the problem, and you'll get help from the appropriate corporate-level personnel, not from farmed out phone support reading from a script. ... View more

To me that would seem to indicate an odd browser problem. The link is the link. The browser interprets what to do with it on a left or right click. Does this seem to happen only on one brand of browser (e.g., Chrome)? Edit: Wait a minute... now I think I understand. The links are created dynamically in Javascript with the originating page followed by a hash. So left-clicking on "Terms and Conditions" goes to "T&Cs", but right clicking gets munged. In this case it seems the Javascript may be need to be tweaked.   Edit2: Likely something included from the lithium footer code (if lithium's like wordpress). I can't see anything when I look at the raw page code using Cmd-U in Firefox. @Amanda  ... View more

Jumping into the fray...   There are a couple of factors that haven't been raised: 1. The chart you're describing is using average numbers to give most people an idea. I, for one, agree that the numbers stated appear to make it look as if streaming has less of an impact than it does. 2. Video Optimization doesn't appear to work perfectly on all services, so you'll see some variance due to that. 3. All streaming services do things differently. Some have a way to set the speed to a lower SD level (which also varies), and some test the connection to see what 'their' optimum resolution would be best. Netflix and Disney+ fall into the first category, but know that Disney+ can use a lot more data per hour than Netflix - up to twice as much. Max and Paramount+ use the latter category and they will always use much more data. As an aside, you can see the test happen in real time - that's the little buffer pause after it starts in HD. followed by a few second rewind that continues in SD. 4. One other factor that causes an increase in data usage: handshaking. Data usage includes upload as well as download. So if the handshaking back to the streaming server happens more often you'll see an uptick in data usage. Edit: Just to put some qualitative data on this: About 3 hours of streaming (1 hr ep each of Halo and Star Trek Discovery on Paramount+, 1 hr ep of The Witcher on Netflix) plus other things like 2 adults checking social media (incl. small vids), email, etc. will use upwards of 4GB a day. Some apps like Amazon (just the shopping, not Amazon Prime) seem to use a lot of data now, just because of the embedded hi-res images and video ads. It all adds up. ... View more

I suspect it's the lag preventing the server connection, as Gabe said. It's a similar issue with 360 Live. Fusion would fix it. I have no problems connecting to 360 Live with Fusion. Even the connection test works now. I can even play PvP in Pokemon Go (and even win some battles) with Fusion. ... View more

Just want to add: If you plan on using just satellite internet for real-time gaming it's going to be a real problem. There is a 500ms minimum latency involved and your player would be dead on the ground before you even knew it happened.   That said, if you have a fairly good mobile telephone signal, you can inquire about getting a HughesNet Fusion plan. Fusion augments the standard satellite comms with LTE wireless and uses that for things like real-time gaming amongst other things. I've used it for PvP type things and it works great. It's also great for logging into a remote server via ssh and being able to see the echo of what you're typing in a terminal with no delays... things like that. ... View more

Wow... $30k to replace *part* of the signs by pasting some banners over them with new info... Wow.   You'd spend at least that much trying to sue when they have iron-clad arbitration clauses. Despite thinking it was clever to bring it up likely hurt your cause though. Since you said you are in the contracting business, I recommend you actually read the contract fully before making statements that assume too much about what they are and aren't obligated to do, as well as how mediation is handled.   You should also know that these threads are like trouble tickets meant for the original poster, not to be confused with social media rants. People chiming in with comments like @hciclos made are highly discouraged here, especially if they have made no attempt to create their own thread/trouble ticket. So, it's nice you feel their pain, but it does nothing to further any help for them, especially when they insult the people they may need to request help from - biting the hand, as it were. There are a lot of people who treat this forum as a place for venting like social media - and they'd be very wrong. This is definitely not the place, no matter how much of their pain you feel.   Look, I gave my advice, and still think there are much better ways for you to move forward from a personal and business perspective, especially considering that the email may go away completely at some point. If what you just stated is what you decide to pursue, then good luck with that.   Now I'll lighten up. ... View more

@hciclos  1. Was it really necessary to go on a 5 message tirade on someone else's trouble ticket? Hope that made you feel a lot better than it made you look. 2. Was it really necessary to projectively call someone 'plain stupid'? 3. Have a wonderful holiday. ... View more

@RobertOder    Since we're swapping bona fides I have 34 years of experience in communications (US Army and Northrop Grumman) and decades of experience with HughesNet. If you don't think kids being home from school and being indoors doesn't have a major impact nor a load on the system, just look at the timeframe you've outlined - Winter break.   Also, have you ever considered that the sysops/tech people not jumping in as fast as you'd like is because email issues have been placed on the bottom of the urgency barrel? They're not abandoning you, just the email, because there are likely more pressing problems they need to deal with (J3 rollout, capacity, security, and increased load due to cable cutters to name a few) and (as I've said) your email issue likely can't be solved with the limited amount of resources.   If email is the reason why you're sticking with this service then I think your priorities are misplaced, since there are several better options for email (as I've said) that cost you nothing. And, oh by the way, email may have been included but you're paying through the nose for an internet service that has a tremendous amount of overhead and sunk equipment costs, not subcontracted email services that may likely be going away.   I'm sorry that your expectations don't match the reality of the situation, but that's life. ... View more

Guys,   Hate to parachute in but I'm pretty sure that the issue is system-wide network congestion, which is affecting latency, which in turn is affecting the connection to the email's authentication server. It happens periodically, but typically gets worse in colder weather (more people inside using internet, duh). There's no conspiracy theory here, just an unfortunate downside of how satellite comms works.   If this is still a problem for you, I sincerely recommend you proactively start moving to a free, third party-based email service such as Gmail. Instead of waiting for Mohamed to move the immovable mountain, it will ultimately solve your problems by immediately providing a more consistent email service. ... View more

Just want to point out that an uptick in spam to your email address has a lot more to do with the amount of active spam bots and hijacked email servers (which always sees an uptick this time of year) than it does with your email use. If your address is already on a list that is propagating to the spam bots then it's already out there. Right now, about 95% of it is coming from China.   Also want to point out that these guys are now changing their tactics faster than Spam Assassin (what most email servers use to detect and block spam) can update their spam-detection algorithms. The only fully effective way to block it all is to literally block everything that's not on a whitelist of desired senders, and let everything else go to Junk. Or, like I do in most cases, to /dev/nul, so I don't even have to clear it.   ... View more

I would also add lobbying your local county government, especially if they are responsible for authorizing the land rights to prospective providers. ... View more