About Gwalk900

I suggest that you take your monthly allowance and divide that by 30. This will give you the amount you can "spend" per day. If you go light on some days you will have an amount that you can splurge with.   ... View more

What are these data limits of which they speak? Should I be concerned? ... View more

@gowest wrote:  And I do realize the difference of 5th Gen as opposed to 5G.  5th Gen is the name of the HN system.  However 5G is 5Ghz which is what the article is speaking about and IS ALSO what the Hidden Network is broadcasting in.  That is not correct.   The "5G" they are referring  to is the 5th generation  of that platform. If you re-read the article you linked to you will see in the first paragraph  that  it uses the 30 Ghz frequency  range. This is not related to the frequency  of your Hughes system between the gateway and the satellite  or between the satellite  and your TRIA. The wireless portion  of the Hughes modem is 2.4 and 5.0 Ghz. That activity is "local", that is to say between your devices and the wireless portion of the modem.  Those functions can be turned off. Unless you build a Faraday cage over your house you will not escape  being bombarded  by many frequencies. ... View more

@dfbeck   Lets talk meters:   I would like to see you start a new topic of your own on this subject. Reason being that this topic of Mark's was intended to have users suggest changes to the present "download Usage Meter". There are a large number of users, myself included, that thought that the latest version was a step backwards.   That being said .... there are in fact five (5) different usage "displays". Three of the five are "usage" meters and the remaining two are "history" displays and the distinction is important.   Lets look at them.   1st: The SCC meter. There is a usage meter located inside the Modems SCC (System Control Center) This can be accessed by entering 192.168.0.1 into your browsers address bar:   Hughes users can draw their data from THREE DATA BUCKETS:   Anytime Data (8am to 2am) (will be used at other times of Bonus Bytes are depleted) Bonus Bytes (2am to 8am) Token Bytes (used when Anytime Data is depleted) This is where the potential confusing "stack" comes in as it totals all three categories.   The display above shows "plan limits" for Anytime and Bonus Bytes. It also shows remaining  data in all three categories. The remaining data values will be up to date as of the last Modem "sync" cycle. The meter is not absolute "real time", there is some delay.   There is one thing to be aware of: The "resolution" of the meter is .1 GB (point one) or the nearest 100 MB. The meter is going to round up or down to the nearest 50 MB. The meter also displays the time until the next "period" starts as well as time until next data reset. The above meter is handy in that it is close at hand residing inside the Modem itself but it is not accurate to last MB.     The second (and most accurate) of the Usage Meters is found on the MyAccount page:   This is the "Mother Of All Meters" This is the one that is taking into account data usage reported by the Modem and is used to update and "sync" all the other Usage and History displays.   It shows remaining data amounts  for Anytime, Bonus and Token data. It resolves down to a single MB. No rounding errors. This is accurate to the last "sync" cycle.   The third of the "Usage Meters" was formerly known as the Download Status Meter, presently called the Download Usage Meter. This is the utility available for download that installs in you computers systray. It contains both a "usage" meter as well as a "history" display. I use an older version because ... I just don't like the new one. My old version looks like this:   As a meter it shows remaining values for Anytime, Bonus Bytes and Token Bytes. It too suffers from having a resolution of .1 GB so is subject to rounding errors.   Next up we have your Bug-a-boo meter that I think just tries too hard. I am more than willing to take screenshots and discuss that meter with you if you were to start a new thread of your own. The information IS there, you just have pull it up. The previous version was better I think hence Marks topic for suggests for the next version. You can get a very accurate accounting for "yesterdays" usage from it but I would suggest the the MyAccount Meter will give you the most up to date and accurate numbers of remaining data, right to the single MB.               ... View more

Got mine a couple of days ago. Memory Hog is right. They sure took out the detail. ... View more

"i'm confident that the thing was installed incorrectly is, I know the dish has to be readjusted to be moved to the new satellite for Gen 5. The adjustment markers on the satellite are still in the exact same spots as they were for Gen4"   There are no longer any "Gen4" plans being sold. It is not a case of ES17=Gen4 and ES19 being Gen5   Gen5 is a plan level  with up to speeds of 25 Mbps whereas Gen4 (now grandfathered) at up to speeds of 15 Mbps. Both ES17 & ES19 support Gen5 level plans. Engineering will need a current set of speed tests to determine your basline performance so that they can find out where the bottle neck is. There are a lot of adjustments going on as the new servers and gateways are being added and tuned.   ... View more

DNS values are stored in several places: The Modem, The Router and the OS. Powering off the Modem will dump that one, powering off the Router will dump that one as well. Opening a command prompt and doing a ipcong/flushdns will dump the OS values.   Cleaning out all the dust bunnies is the only sure way.   ... View more

WPS has some known vulnerabilties.   Wi-Fi Protected Setup (WPS; originally, Wi-Fi Simple Config) is a network security standard to create a secure wireless home network. Created by the Wi-Fi Alliance and introduced in 2006, the goal of the protocol is to allow home users who know little of wireless security and may be intimidated by the available security options to set up Wi-Fi Protected Access, as well as making it easy to add new devices to an existing network without entering long passphrases. Prior to the standard, several competing solutions were developed by different vendors to address the same need.[1] A major security flaw was revealed in December 2011 that affects wireless routers with the WPS PIN feature, which most recent models have enabled by default. The flaw allows a remote attacker to recover the WPS PIN in a few hours with a brute-force attack and, with the WPS PIN, the network's WPA/WPA2 pre-shared key.[2] Users have been urged to turn off the WPS PIN feature,[3] although this may not be possible on some router models.[4] https://en.wikipedia.org/wiki/Wi-Fi_Protected_Setup   Why reduce the security of the network by introducing "end-arounds" to its security?   ... View more

The purpose of this Community is peer-to-peer support with Corporate oversight.   Many of us here have experience in both computers and networking. I have been a Hughes subscriber for over 13 years.   Troubleshooting is a process of elimination. There is no single cause even to what may seem to be the same issue. We try to establish facts in a linier fashion, proceeding from one logical point to the next. If we can find the cause, then great, the user is up and running. If we can't we will have established certain facts that may allow the Mods to elevate the issue to Engineering.   As corporate level employees, they are here M-F 9am to 5ish, we on the other hand are here nights, weekends an Holidays.     ... View more

National Cyber Awareness System:   Avast’s Piriform Releases Security Update for CCleaner 09/19/2017 01:44 PM EDT Original release date: September 19, 2017 Piriform, a subsidiary of Avast, has released CCleaner 5.34 and has pushed v1.07.3214 to CCleaner Cloud users. These versions do not contain the Floxif malware found in the 32-bit versions of CCleaner 5.33.6162 and CCleaner Cloud 1.07.3191. Floxif malware collects information from the victim's system and can download additional malware to the system. US-CERT encourages users and administrators to review the Piriform Security Notification and apply the necessary update.   ... View more

@eagle1963   There are no "modem drivers". My wife's Vista laptop has no issues connecting both wired and wireless. There are issues related to the proper WAN/LAN port connections as well as resolving potential IP address conflicts.   The Hughes Modem has to have the IP address of 192.168.0.1 reserved for its own use.   The Router needs to have its LAN IP set to 192.168.1.1 so as to avoid conflict with the Modem.   Post the model and version number of your Netgear router.   Make all settings changes with a wired computer, not wireless.   The first step I would take is to connect a computer directly to the Hughes Modem #1 LAN port. No Router connected. Open the Modems GUI and turn off the wireless functions, 2.4 and 5 ghz including guest accounts. Disconnect the computer from the modem.   Next connect a wired computer directly to one of the Routers four LAN ports Open the Routers GUI and set the Routers LAN IP to 192.168.1.1 Save the changes,   Power off the Modem, Power off the Router, power down the computer.   Connect an Ethernet cable from the #1 LAN port of the Hughes modem to the WAN port of the Netgear Router Connect another Ethernet cable from the #1 LAN port of the Router to the Ethernet port of one of your wired computers   You should now look like this. Take careful note of WAN and LAN connection ports   When complete, do the following, in order:   Power up the Hughes Modem. Let it boot up completely before continuing Power up the Netgear Router, let it also boot up completely. Finaly power up the Computer   Connection check: Open a browser, enter 192.168.1.1 This should take you to the Routers GUI log in page   Enter 192.168.0.1 This should take you to the Modems GUI   Log into the Router and make sure that DHCP is enabled.   We will at that point likely take and post some screenshots of your Router settings so as to aid in setting up Router secuity and then finally wireless connection settings.       ... View more

I will never understand why users find it easier to blame their ISP than to accept that something within their network used the data.   The answer to this issue is very simple: Buy a Router that tracks data per device   Here is some of the info displayed by my Asus RT-AC3100   Traffic for a two day period showing totals for the day and usage per device:     Statistics from all devices and hours of operation:     You can breakout the details of an individual device including hours of operation:     You can determine what programs, processes and applications were active on that device:   If the machine in question was a Windows based computer I would then install the free version of Glasswire to gain an even more in depth look into the activity on that machine. www.glasswire.com     There is no mystery here, no data used from behind the "grassy knoll". If you are going to question your usage then you need to equip your network with the tools that monitor all connection paths.   Nope, no mystery at all.   ... View more

@Azbadboyz As a "technician" you should be the first to understand the purpose and procedures of running speed tests.   Speed tests document the best case baseline bandwidth available at the modems "inlet pipe" under a controlled set of conditions. Everyone knows that the official HughesNet test has given wonky results for years.   Hughes Engineering has selected the testmy.net test as being acceptable if using the manual test in the sizes specified in the reply by GabeU above.   You need to create an accout at testmy.net and run the tests while logged in so that your test results are added to your list and a link posted here in the Community so that Engineering can access the growing list of results.   As a technician you must know that tests made through a wireless device are nearly useless due to a number of factors. >router/adapter type: B, G, N, AC< >wireless frequency 2.4 or 5.0 ghz< >wireless enviroment< >the chance of conncurrent connections<   The above is just a short list. Engineering time is very valuable, give them something to work on.         ... View more

Open the modems SCC at 192.168.0.1 There you will see your remaining Anytime Bytes, Bonus Bytes and Token Bytes Available. ... View more

"dropped sat signal?"   What modem do you have? Are you connected directly to the modem via an Ethernet cable or wirelessly? If wirelessly, are you using 2.4 or 5 ghz? Are you able to post a screenshot of the modems SCC found at 192.168.0.1? (remember to edit your your SAN)   ... View more

For what it's worth and I think @Liz will  confirm  but port 25 is blocked now.   ... View more

@bmorgil   "3) What does the number of devices I have hooked to my router have to do with anything? Are you suggesting I don't have the ability to understand the bandwidth I am using at any givin time? You would be wrong."   The "inlet pipe" of your Hughes service is rather small compared to a ground based system such as cable or DSL. The number of concurrent connections, be it multiple programs and processes or multiple devices, can quickly surpass the "inlet data capacity" of your system. Consider too that video is very data intensive even at lower resolutions,   Lets look at it like the water system serving your house:   Lets say that the water meter (your Hughes Modem) can supply 5 gallons per second (system capacity). You connect a single device that consumes 1 gallon per second. The flow is less than the total system capacity so the connected device runs at full speed. Now add a second device that also consumes 1 gallon per second. We now have a total demand of 2 gallons per second out of a max of 5. All runs smooth. Lets connect 5 devices, each demanding 1 gallon per second. The system is operating at max capacity with perhaps a little slow-down here and there due to the fact that satellite runs more in bursts than a steady stream, but for the most part things operate as expected. If a sixth device is then added, total demand surpasses system capacity and things start to bog down.   Amanda asked that you try to eliminate devices to see if system saturation was at the root of your problem. That is part of a Divide & Conquer approach to troubleshooting. First to see if your system is operating at expected levels under a controlled set of conditions.   There are also other things to consider such as Video Data Saver settings and so forth. The fact is, sat internet isn't cable.     ... View more

@michele_moore   No data was used during the period.   8/28: 34.4 GB of Token Bytes remaining: 49.4 GB of Bonus Bytes remaining 8/29: 34.4 GB of Token Bytes still remain: 49.4 GB of Bonus Bytes still remaining   ... View more

Unplugging the Ethernet cable will of course isolate your wired devices. You can turn off the Modems "radios" from within the Modems user interface. The fact that you eliminate the problem by powering down everthing supports the contention that the data is being used by something on your network.   Quote from my post:   "NOTE: If you have a HT2000w Wifi Modem the wireless "radios" must be disabled. This is done to insure that all connection paths are severed and the the Modem is truely isolated from everything except the Gateway"   You want better control? Install a Router that supports the tracking of data per device. My Asus RT-AC3100 lists every device, usage by every application per device as well as the time the usage occured.   ... View more

@Seaport   @Seaport wrote: Trying to find the right place to let all the people know that several 100 7000 series modems, some 9000 and maybe even some Gen 5s are self downloading and Hughes NOC and engineers have not been able to address the phenomena.  This started as early as a year ago, and got worse in January.   Hundreds of people have disconnected the router from the modem and then watched the tx and rx continue to indicate usage, and after an hour or so plugged it back in and all data is gone.       I say hogwash! There is no substance to the "data used from behind the grassy knoll" theory. I'm afraid your "sources" have led you down the path.   Activity by the RX/TX LED's is to be expected because the modem is in constant communication with the Gateway as long as the modem is powered up, the system properly aimed and assuming no weather conditions are present. You have to understand the concept of "command & control". While C&C activity may be visible via the Modem LED's, C&C is NOT charged against a user data allotment.   Quoting from my own topic:   Every bit and byte of data has to run through the modem. This useage is in three forms ...... >Data used by the modem itself in the form of "Command & Control" otherwise known as Overhead< >Data used in the re-transmission of your data due to failing equipment< >Data used by YOUR devices connected to the Modems LAN port< There are procedures, processes and tools to assess and address each of these.   It is important to note that the Modem must remain powered up for the Hughes Loop to remain intact, that all internal Modem logs are retained so the forum Mods are able to use the data to support your issue and that all useage and history meters are updated as of the last modem "sync cycle" with the Gateway.   Taking them one by one: >Data used by the modem itself in the form of "Command & Control" otherwise known as Overhead<   If you believe you are losing data the first step is a Modem Isolation Test:   The steps are straight forward: #1: Take a sceenshot of the Status Meter #2: Disconnect the Ethernet cable from the rear of the Modem   NOTE: If you have a HT2000w Wifi Modem the wireless "radios" must be disabled. This is done to insure that all connection paths are severed and the the Modem is truely isolated from everything except the Gateway   #3: Note the exact time of disconnect #4: Wait a period of time. Perhaps overnight #5: Reconnect the Ethernet cable (and re-enable radios if using a HT2000w wifi modem #6: Take another screenshot of the Status Meter #7: Note the exact time of reconnection #8: Assess the results: If more than a minor amount of data was used, start a new topic here in the Community and post your disconnect/reconnect screenshots along with times of each. Leave your Modem powered up to preserve the modem logs and the forum Mods will address your issue.   This will address any "rogue" modem issues, the first of the three items listed at the begining of this post   Next we have: >Data used in the re-transmission of your data due to failing equipment< For this we need to start a topic and tag one of the Mods and ask that they run remote diagnostics on your system. It is possible for data that you have sent or requested to have to be retransmitted thereby using excess data. This can be due to failing modem/transmitter or poor aim among other things.   That will prove or disprove very quickly if data is being used by the "system".   That leaves data used by something within the users network. I suggest you read this topic: https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-paths/m-p/78602#M55972   There is no data being used from behind the grassy knoll. There can be poor aim and failing equipment issues, easily proved.   Without data, its just another opinion. Collect the data, post the documentation.     ... View more

Hello @BlissfulinAZ,   One thing that comes to mind is that "off" may not truly be totally off. I can think of three different states of off. Another thought is router/wireless "security" and setup   Are you using your own router of do you have the Gen5 2000w WiFi router?   In any case have you assessed the following?   > Router GUI log in username and password changed from the default ? < > Strong level of wireless encryption enabled on all frequencies ? < > Guest Accounts disabled for both 2.4 and 5.0 ghz? < > WPS disabled? < > Remote Access disabled? < > Available internal router "services" disabled/reviiewed? <   I would suggest running a Modem Isolation Test but remember to turn off the WiFi function if using the HughesNet HT2000w Modem.   I also suggest that you read the following topic and give serious consideration to getting a personal Router that has data tracking capacity.   https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-paths/m-p/78602#M55972     ... View more

Complete   ... View more

@bonniejans Are you posting the results of a modem isolation test?   If so, lets review your results.   Your Hughes service has three categories from which to draw data:   Anytime Bytes (8am to 2am) Bonus Bytes (2am to 8am) Token Bytes (stored data that is used if regular data is depleted)   Lets look at your test results:     4:04 PM   Remaining Anytime= 0 GB        Remaining Bonus Bytes 46.8 GB     Remaining Token Bytes  10.3 GB 11:00 PM   Remaining Anytime= 0 GB        Remaining Bonus Bytes 46.8 GB     Remaining Token Bytes  10.3 GB   Results: No data was used in any category during the test. If your issue was data depletion, then the cause is rooted in one or more of the devices connected to your network.   Some details of the devices you have connected may help us in choosing the best method of finding the culprit.   While I have yet to finish it (demands of work) you may wish to read the following topic for insight into how data is used within a network. https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-paths/m-p/78602#M55972   ... View more

@Amanda wrote: Gwalk,    IMHO its faster and easier to login and pay your bill than the old way but to each their own 🙂   Amanda typically I will pay my bill before it is generated in the form of an advanced payment. Hughes has a rather poor "confirmation number" system, always being 123456. One could never substantiate a payment with that! If I make a payment without logging in and then  I can see that my payment "took" due to my bill showing a credit balance.   One must be very careful when mixing HughesNet and Money. I have have dealt with the Billing Department in the past and would sooner eat dirt than have to again.     ... View more

@Amanda Earlier this month I attempted to pay my bill through the old site and it didn't work ... dead link I opened the MyAccount site, clicked the link to "pay without log in" fully expecting that checkmark to not be auto-checked as was discussed in the Community. It was indeed checked.   I just opend the page and here are some screenshots taken just moments ago:     ... View more

@MsSippi   For purposes of clarity, the "box" that Amanda referred to is shown in the graphic below. The graphic is from a checking account but the layout is very similar for credit/debit cards. Be very certain  that you remove the checkmark from the box.   ... View more