HI Ron,
I see it's your first post here, so welcome to the community! Gabe is correct, HughesNet equipment repairs (especially concerning the dish) can only be handled by an authorized HughesNet technician.
I pulled up your account and ran diagnostics on your site, and first thing I see is you're currently out of your monthly Service Plan Data. Fortunately, it will reset in 1 days and 10 hrs according to your System Control Center (SCC, www.systemcontrolcenter.com). When your data replenishes then, your speeds will go back to normal.
The other thing I noticed is you have 11 devices connected to your 2.4 GHz network, and of those 11 devices, 3 have poor device signal strength at this moment. Two of those poorly performing devices are Microsoft devices, and their MAC addresses end in a1 and ae. The third poorly performing device is from Samsung. If you're using any of those three to gauge your overall internet experience, I suggest checking your device settings to ensure they're fully updated and optimized, or using a different device.
Now even if those three devices' signals were good like the rest of the 8 devices on your 2.4 GHz network, you'll have to take into account the wifi congestion on your network.
This illustrates how the 25 Mbps download speeds we deliver can get divided among all devices connected to your network. This will also include the two other devices on your 5 GHz network. For troubleshooting purposes, try leaving one computer/laptop directly connected to the HughesNet modem and see how the service fares. If you find yourself losing connectivity even then, please go to your SCC and click "System Status" at the top of the screen once you're in a period of no connectivity. Let me know the state code; it will read 0.0.0 if all is functioning normally.
Your cooperation, patience, and understanding are much appreciated.
... View more
