About Liz

Hi shorfarmr,   Thanks for reaching out and providing the error message you received, this helps. I checked on the IP address in question and confirmed that it has been blacklisted for spam, so this is why you are unable to send e-mails. Blacklisting is usually just temporary, depending on who's doing the blocking. You can read more about this in Gwalk's post here.   -Liz ... View more

Hi matti,   I see you're new here, so welcome to the community! Thanks for posting. I've pulled up your account and started investigating. I do see the initial case notes (case # 103272428) where the agent offered several discounts to get your bill down to around $70. Please allow me some time to review the rest of your case and billing history to see what happened.    Your patience and understanding are much appreciated.     ... View more

Good morning shjeng,   Great! You're very welcome. Feel free to post back in the community if you have additional concerns. We're here to help.   ... View more

Good morning kcaggie03,   Thank you for your patience while we reviewed your sales call. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Hi mitchh,   Welcome and thanks for posting. I'll notify our engineers. So before this morning, you were able to log in and view your account information just fine, no error?   Please also check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.     ... View more

Good morning bounceback2p,   Thank you so much for letting us know how it went, I'm glad your HughesNet service is running well! Please don't hesitate to reach back out if you have other concerns.   ... View more

Hi Lori,   Do you have a dial tone now?   ... View more

Good morning kcaggie03,   Thank you for checking back in, oddly I haven't received a reply from this sales source, they're normally good at getting back to me. I've pinged them to see what happened with your sales call. If I don't hear back from them by the end of business today, I'll send you a private message.   Your patience and understanding are much appreciated.   ... View more

Hello shjeng,   Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.   ... View more

Hi Lori,   The modem is fine--as long as your internet works, your VOIP service will work. In this case, the cause of your activation concerns are on the backend and we're working on straigtening that out. Once I have an update or additional instructions for you, I will post back in this thread--no need to create new threads.   Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi bounceback2p,   I hope yesterday's site visit went well. On top of that,  I spoke with an engineer today and got confirmation that network adjustments have been implemented and have improved performance overall. Are you seeing any improvements now?   ... View more

Hi Scott,   I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. Are you seeing these improvements in speeds?      ... View more

Hi jcocke23,   I just spoke with an engineer and got confirmation that network adjustments have been implemented and have improved performance overall. Are you seeing these improvements in speeds?    ... View more

Hi folks,   Earlier an engineer confirmed that network adjustments have been implemented and have improved performance overall. I skimmed through the recent testmy.net test results links in this thread and see that speeds are well over plan offerings. Is this in line with what you're experiencing?   @JAS, I don't think I saw any test results links from you. Can you please let me know if you're seeing these improvements? If not, please run testmy.net speed tests so that we get a proper evaluation of your system performance: http://customer.kb.hughesnet.com/Pages/7001.aspx Most important points: -do the tests while directly connected to the HughesNet modem -use the 25MB test file -space each test at least 5 minutes apart -post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername] Looking forward to hearing back from you.   Your cooperation, patience, and understanding are much appreciated. ... View more

Hi Zap,   Just checking in on you since your dispatch was scheduled for this past weekend. Has service performance improved since then?   ... View more

Good morning Lori,   Thank you for this update. Which lights are lit on the ATA? I've updated out VOIP team on your case and am pending their response.   ... View more

Hi wclodge,   Thanks for posting, so good of you to help your neighbor. I was able to locate their account with the case number you provided, thank you. Fortunately, what sli-er_15 suggested is the way to go. Powercycling the modem and trying the Turbopage teardown is the best thing to do in these cases for our Alaskan sites. Please let us know how it goes.    ... View more

Good morning Crabb21,   Thank you for your patience while we had your sales call reviewed. Please check your private messages in the top right corner of the community page as I've sent you a PM to address your concerns.   ... View more

Oooh got that done quick. Can you please try activating via this link again?: http://voice.hughesnet.com/activation/index.cfm   ... View more

Hi Lori,   Thank you for the MAC address. It appears to still be linked with an inactive account, so we're working on getting that unlinked so you can activate your ATA.   Your patience and understanding are much appreciated.   ... View more

Can you please post the Innomedia's MAC address so I can confirm that's the same in our system?   ... View more

I just checked on this in our system, the RMA status for this indicates it's closed-completed so you should be good. Feel free to post back if you have further concerns.   ... View more

Hi Lori,   Please visit this site and follow the steps to activate your new ATA:   http://voice.hughesnet.com/activation/index.cfm   Please let me know how it goes and if you get the dial tone once activated.       ... View more