About Liz

Liz · ‎03-05-2020

Hmm... Please ensure the cookies and cache are cleared in your browser, then access the SCC via www.systemcontrolcenter.com, and then the wifi settings from there. I've also seen others successfully log in via a different device on the network as well after a modem reset. Please let me know how that goes. Thanks, Liz

Liz · ‎03-05-2020

It's National Cheese Doodle Day! Stop by the snack machine and turn your fingers orange. Are you into the puffs? Cheese balls? The crunchy variety? I like Cheetos (probably my #1 vending machine snack), cheese balls, hot cheese curls, and Trader Joe's white cheddar puffs. Thankfully the Trader Joe's near me moved away so I can no longer be tempted. I could eat half a bag (they are really big bags) in one sitting. Hot cheese curls (specifically the Cheetos brand) were a recent discovery for me. They're really spicy, but I like the flavor, and that's most important to me more than the spiciness level of a food. As for cheese balls, I think I'm good for the year. My brother and I split a barrel of Utz cheese balls around Christmas time, and if have some cheese balls now it'll still be too soon. Did some googling on cheese doodles and did you know they were an accident? Corn puffs were inadvertently created while trying to process animal feed! Here's how cheese puffs are made (video)! -Liz

Liz · ‎03-05-2020

Hi mweasner, Just got off the phone with the engineer looking at your site. For testing purposes, let's try isolating your main device (like a computer) on which you are trying to FTP. So please disconnect everything from the network except for the device that's using FTP. Please let me now how your FTP experience goes so I can let engineering know. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz · ‎03-05-2020

Oooooh yesss I remember those crumb donuts. I loooove. I had those coffee crumb cakes more often than the donuts, but I love both. -Liz

Liz · ‎03-05-2020

Good morning TawnieHunter, I'm glad you found the community, thank you for posting. So you're at this screen in the SCC and even using the admin password, clicking the login button doesn't log you into the wifi settings? If so, please follow these steps to reset your modem: On the back of the HT2000W (right under the white label), there is a Reset button. You will need a paper clip (or some thin object to insert in the hole). Insert the paper clip and press the button one time and release. Press the WPS button on the front of the HT2000W. (This sends the wireless network password to any connected devices.) After HT2000W comes back up, try logging in again to the wifi settings with the admin password. Please let me know if you still have concerns. Thanks, Liz

Liz · ‎03-05-2020

Good morning mweasner, Thank you, I've relayed your post to engineering. I'll post back once I have any news to share. -Liz

Liz · ‎03-04-2020

Hi mweasner, Engineering would like to know if that's a public FTP you're using, if so, can they test it? Please private message me with any info engineering they should need to test. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz · ‎03-04-2020

@maratsade wrote: I'd never be invited on Coffee Talk..... @MarkJFine wrote: It's like buttuh...

Liz · ‎03-04-2020

It's National Pound Cake Day! Entenmann's is the most notable pound cake I had growing up lol but I loved it! The moist top middle part was the best part. Got any faves? I know there's lemon pound cake and other varieties (cheesecake stuffed??) but I always go back to Entenmann's. I love their official product description: " Indulge yourself with the rich taste of pure butter in our All Butter loaf." mmmmmmmmmmmmmmmmm butter -Liz

Liz · ‎03-03-2020

Good morning Jdecker, Just following up on your site, I see it's back online and running well now since the site visit. If you have any other concerns feel free to drop by the community again. Thanks, Liz

Liz · ‎03-03-2020

Good morning CubeOfWater, Thank you for these updates. I've escalated your case to engineering for their insight. Once I have any news or instructions for you, I'll post back. Your patience and understanding are much appreciated. Thanks, Liz

Liz · ‎03-03-2020

LOLLLL

Liz · ‎03-03-2020

Huh that is interesting. Good to know. -Liz

Liz · ‎03-03-2020

Well... today I learned something. Haha, really interesting to know; I love learning this sort of thing. Once in a while I'll binge the Food Network or the Great British Bake Off and be fascinated by all the cool tips and tricks to making sure your creation turns out OK (Measure by weight! Blind bake! Dry out your fruits!). In the end, even if it looks funky, I'll eat it if it still tastes good. (Ugly Delicious anyone?) -Liz

Liz · ‎03-03-2020

Thank you! I'll let the engineers know. -Liz

Liz · ‎03-02-2020

Oh that's another good idea! -Liz

Liz · ‎03-02-2020

Sounds good. Please private message me the account info, or better yet, direct them to your thread so they can update us with their performance, that way we're not all playing telephone with folks' updates. -Liz

Liz · ‎03-02-2020

Sure! -Liz

Liz · ‎03-02-2020

Hi maratsade, Can you please test if iMessaging works normally for you now and a couple more times in a few hours as well? The more data points engineering has to reference, the better. -Liz

Liz · ‎03-02-2020

Hi Silviron, Cancellations are only done via phone (866.347.3292). Our reps have e-mailed you twice in January telling you to call us because that's the only way we can get proper verification to cancel your account. -Liz

Liz · ‎03-02-2020

Hi CubeOfWater, Thank you for the PM. Your diagnostics are fine, so that's good. Are you able to provide details as to which updates/files you're having difficulty downloading during the Bonus Period? Also, next time you try to download updates, are you able to try it while directly connected to the modem via LAN cable? I noticed there aren't any devices connected that way. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz · ‎03-02-2020

Oh, hah, the engineer just replied after I pinged him. Those other customers you say are having issues too, can you send me their account numbers? Engineering has an approach that may eliminate that TCP Acceleration error, but we'll need to know if the change actually helps you and the others. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz · ‎03-02-2020

Hi sli-er_15, I haven't had any updates other than that they're investigating. I've pinged him again if he has any news to share. Once I have any, I'll post back. -Liz

Liz · ‎03-02-2020

OHhhhhhhhhh that makes sense. How about they leave out the banana and bundle it with the pie; cut the banana and top it yourself. XD -Liz

Liz · ‎03-02-2020

Hi CubeOfWater, Welcome to the community and thank you for posting. That does sound intriguing... the fact that you can still stream, but not download these Windows updates during the Bonus Period. Please send me any case number you may have so I can pull up your account. Alternatively you can private message me your SAN or associated phone number so I can double check your HughesNet equipment. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

Liz · ‎03-02-2020

I don't really bake so I wonder if banana cream pies are trickier to make than the usual apple and pumpkin pies I always see in the grocery store bakeries. Just custard, whipped cream, and bananas in a crust. Speaking of crust I was just made aware of THIS: Perfect for banana cream pies! -Liz

Liz · ‎03-02-2020

Good morning gdbowman660, I'm glad you found the community, thank you for posting and providing your case numbers, that helps. After digging into this, this does seem very unusual so I'm escalating this case to our field services department. Please also check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns. Thank you for letting us know! Thanks, Liz

Liz · ‎03-02-2020

You're welcome! Just got off the phone with engineering, they'll monitor and run some tests on your site over the next few days to see why your outgoing iMessages may not be working. I'll post back once I have news. Thanks, Liz

Liz · ‎03-02-2020

Today is the day to appreciate that blissful combination of custard, cream, and banana. Oh YES. I rarely see this at the supermarket, so I keep forgetting it exists... Maybe this is actually my favorite pie ever??? It's up against chocolate pecan pie at this point... hmm. I think I love custard more than chocolate, so I'm crowning banana cream pie as my favorite. Now... where can I buy it? Have you seen it out in the wild at your local grocery stores? Or do you have a sweet little neighborhood bakery that makes a great banana cream pie or has a cool spin on it? Please share! Here are a few interesting recipes on this beloved pie: https://www.bonappetit.com/recipes/article/4-reasons-you-should-celebrate-national-banana-cream-pie-day -Liz

Liz · ‎03-02-2020

Good morning mweasner, Thank you for your updates, I've sent these over to engineering. I'll post back once I have any other questions or news for you. Your cooperation, patience, and understanding are much appreciated. Thanks, Liz

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Date Last Visited	Tuesday

About Liz

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