About Liz

Liz · ‎01-10-2018

Good morning William, Thanks again for your continued patience. Engineering released a new code on your beam last week to address speeds. Are you seeing any improvements yet?

Liz · ‎01-10-2018

Glad to hear it jwwadkins! Don't hesitate to come back to the community if you have other questions.

Liz · ‎01-10-2018

Good morning Nerdbeast, Thanks for confirming that the powercycle worked for you in the end. Feel free to reach out to us if you have additional concerns.

Liz · ‎01-10-2018

Good morning Alex, Thank you for your patience. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-10-2018

Good morning bumsdw, How has the service been so far since the modem swap? I ran diagnostics on your site and see a significant decrease in modem errors. Looking forward to hearing back.

Liz · ‎01-10-2018

Good morning Daniel, I see in our system that the HT2000w was delivered last Wednesday. Hope you're enjoying the new modem! This might've already been included with the modem, but just in case, here's the HT2000w user sheet.

Liz · ‎01-10-2018

Good morning Drakesfear, I received the update from the engineer who troubleshot with you over the phone last week. I'm glad to hear you both isolated the cause to that Panasonic model phone. If tyou have additional concerns, feel free to reach out.

Liz · ‎01-10-2018

Good morning bare65, Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-09-2018

Hi kevsterini, I'm glad you found the community, thank you for posting. Please plug the HughesNet modem into a wall outlet and let me know if you notice any change in performance. Your cooperation, patience, and understanding are much appreciated.

Liz · ‎01-09-2018

Hi Colin, I'm glad you found the community, thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns. Your patience and understanding are much appreciated.

Liz · ‎01-09-2018

Hi Tracylynn, Thanks for posting and welcome to the community! While we're investigating your diagnostic results, please follow Gabe's suggestion to plug the HughesNet modem directly into a wall outlet, bypassing any power strips or surge protectors. Let me know if you notice any difference. Your cooperation, patience, and understanding are much appreciated.

Liz · ‎01-09-2018

Hi Mike, I'm glad you found the community, thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-09-2018

Hi jimpamwells, Thank you for the speed tests. Are you able to manually select the 12 MB test file size for the download speed test or the 2 MB test file for the uploads? Your diagnostics don't show anything terribly out of the ordinary.

Liz · ‎01-09-2018

Hi JA, I'm glad you found the community, thank you for posting. After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for Wednesday, Jan 10, 2018. The tech should be reaching out to you to confirm the time frame and appointment. Please let us know how the site visit goes.

Liz · ‎01-09-2018

Hi sunsluv11, Thanks for reaching out, we can certainly address your concerns. Please check your private messages in the top right corner of the community page as I've sent you a PM for details.

Liz · ‎01-09-2018

Hi Jon, Thanks for this update. Engineering released new code on your beam recently to address your initial concerns. Let me run new diagnostics on your site and dig into your system a bit regarding your current video buffering concern. I'll post back once I have any updates or other instructions. In the meantime, please disable the Video Data Saver and connect a machine directly to the modem. Let me know if buffering persists. Your cooperation is much appreciated.

Liz · ‎01-09-2018

Hi BJager, I'm still seeing some state codes that concern me. I'm trying to get another dispatch set up via our installations department here at corporate to ensure that we get your radio and modem replaced. I'll let you know once I get an update on this dispatch from installations. Your patience and understanding are much appreciated.

Liz · ‎01-09-2018

Hi BJager, Thank you for your updates. I'm sorry the tech didn't go out as initially scheduled, glad to hear he did make it out to your site after all. Currently your diagnostics look fine. I'm going to dig into your state code history to see if I can see anything useful, and if not I'll send up to engineering for their input. Your patience and understanding are much appreciated.

Liz · ‎01-09-2018

Hello uh, I'm glad you found the community, thank you for posting. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-09-2018

Hi missdee, Thanks for posting and welcome to the community! After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jan 10, 2018 between 02:00 PM-05:00 PM . Call us at 866.347.3292 and reference case #108709746 if you need to reschedule. Please let us know how the site visit goes.

Liz · ‎01-09-2018

Hi dirtred9, Welcome to the community and thank you for posting and providing speed tests. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-09-2018

Hi dtbowman, I'm glad you found the community, thank you for posting. I pulled up your account and ran remote diagnostics on your site. Please ensure that the coaxial cable connecting the HughesNet modem to the dish is tightly secured on both ends. Once this is done, please let me know so I can run new diagnostics on your site. Your cooperation, patience, and understanding are much appreciated.

Liz · ‎01-09-2018

Thanks Jeff. We'll have to check with engineering to see if we can confirm whether the fix was rolled out to you or not. I'll post back once I hear back. Your patience and understanding are much appreciated.

Liz · ‎01-09-2018

Hi mtviewkm, You're welcome. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-09-2018

Thank you for the additional details. Uplink errors may happen from time to time due to various factors, including inclement weather at your location and your gateway's. If you start to lose connection more often like before the modem swap, please let me know.

Liz · ‎01-09-2018

Got a quick turnaround- an engineer would like to get some additional information from you. Please type 192.168.0.1 in your browser's address bar and hit enter to go to your modem's System Control Center. Click the system status light at the top of your screen to go to the Terminal Status page. Please tell me the: State code Satellite Receive Signal Strength (under WAN Info) Your cooperation, patience, and understanding are much appreciated.

Liz · ‎01-09-2018

Hi Larry, Thank you for letting me know, I'm sorry to hear that. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-09-2018

Good morning jmogey, Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-09-2018

Good morning speessen, I'm glad you found the community, thank you for posting. The call review turnaround was very quick; we found that the sales rep did clearly and incorrectly say that using VPN would be OK. I do apologize for the rep misspeaking, as Gabe has already pointed out, satellite internet does not work well with VPN. Thank you again for bringing this to our attention so we can let that sales source know and improve our service to others. Please check your private messages in the top right corner of the community page as I've sent you a PM to further address your concerns.

Liz · ‎01-09-2018

Good morning northwestwoman, Thanks for posting and welcome to the community! I've dispatched a tech for de-installation. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 11, 2018 between 02:00 PM-05:00 PM . Call us at 866.347.3292 and reference case # 108701469 if you need to reschedule. Please let us know how the site visit goes.

Online Status	Offline
Date Last Visited	yesterday

About Liz

Re: Very slow internet speed for months

Re: Transmit errors

Re: 2.1.1 after last night's outage

Re: Gen 5 going way slower than Gen 4

Re: signal unstable, internet keeps cutting out

Re: Updated modem

Re: phone service terrible

Re: Significantly Slower Speeds Since Outage

Re: New Gen5 User: Performance is Terrible

Re: more Gen5 misery in NorCal

Re: No Internet

Re: Very Slow internet speeds

Re: Slow or absent signals

Re: When Space Dust Gets In Your Eyes!

Re: Missing tokens after upgrading to Gen5

Re: Horrible Speeds on Gen 5

Re: Latency issues Gen 4 Sat

Re: Latency issues Gen 4 Sat

Re: My password on HT2000W modem stopped working

Re: (Beam 4, Gen5) Internet Down, Poor Signal

Re: Huge Issues with Speed at HughesNet... switche...

Re: System and transmit light is out

Re: State Code 23.1.1

Re: Slow Download Speed Gen5 NW Washington

Re: Problems with signal - Gen 4

Re: No internet since Gen5 went down over 24 hours...

Re: No internet since Gen5 went down over 24 hours...

Re: very poor download speeds

Re: use VPN is horrible

Re: Returning Equipment