About Liz

Good morning junkie,   It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.   Thanks, Liz   ... View more

Hi kjs,   Thank you for the update. Your dispatch is currently scheduled for our earliest available slot: Friday, Jan 3, 2020 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.   Thanks, Liz   ... View more

Hello Gene,   Thanks for reaching out. In reviewing your case notes, we've attempted calling you and left a voicemail addressing these concerns, so please have a listen. A follow up letter to your recent formal complaint is also being mailed out, so please expect that as well.    Thanks, Liz   ... View more

Good morning tammigirl18,   Thank you for the confirmation. I ran diagnostics on your site and currently the modem appears to be working fine. I do see that you're currently out of data so your speeds will be reduced, but you should still be able to get online. Can you please confirm which lights are lit on the front of the modem?     ... View more

Hi rsmull,   I see it's your first post here, so welcome to the community! To add to what your fellow community members said, VPN isn't recommended for use on HughesNet. Your speed will be decreased 50%-70%, and whatever you're trying to do over VPN isn't guaranteed to work. For a little more detail: http://support.hughesnet.com/en/faq/internet/can-i-run-vpn-over-hughesnet   Thanks, Liz   ... View more

Hi kjs,   Still no tracking number at this point, I think it takes a day before one is assigned. I won't be in the office tomorrow for the holiday, but you may reach out to our 24/7 chat or phone support (866.347.3292) and refer to case 126241273 to inquire about the tracking tomorrow or the day after. Since I expedited the modem, it may arrive in a couple days.   ... View more

Sure, once the RMA finishes processing and the tracking number is assigned, I'll send it to you via private message.   Thanks, Liz ... View more

We ship via UPS.     ... View more

Hi Woody,   Thanks for posting your updates. From my end the HughesNet system appers to be working normally, and the latest TestMy.Net results look great.  We definitely would like to help address your concerns. If you provide us with details, we can better assist you.   What top 3 URLs are you trying to visit?   What are you trying to accomplish?   According to your previous posts, what you're experiencing is slow loading websites, correct?   Have you ever been able to successfully visit those URLs?   Have there been any changes to your system prior to your concerns?   Does disabling Web Acceleration make a difference? (Enter 192.168.0.1 in your browser then follow the steps here to find where to toggle Web Acceleration: http://hninfo.us/WAS)   Does this happen in different browsers?   Does this happen on different computers/devices?   Does this happen on a non-HughesNet connection?   Does this happen even after clearing your browser cache? (How-to here: refreshyourcache.com)   Does power cycling your modem make a difference? (Unplug the HughesNet modem's power cord from the brick for 30 seconds before replugging.)   Does this happen even when directly connected to the HughesNet modem?   Does power cycling your router make a difference?   Does power cycling your computer make a difference? Your cooperation, patience, and understanding are greatly appreciated so that we can address your concerns.   Thanks, Liz   ... View more

Hello kjs,    I see it's your first post here, so welcome to the community! I can certainly take care of that for you. Please expect the replacement modem in a few days. You can return the old one in the box the replacement modem comes in. There will be a return label in the outer pouch. For your reference here's how to connect your new modem: http://support.hughesnet.com/en/faq/internet/where-can-i-find-replacement-guide-ht2000w-satellite-modem   Please let me know how the new modem works out for you!   Thanks, Liz   ... View more

Good morning Hooper,   I'm glad you found the community, thank you for posting. I pulled up your account to investigate further and I see you already have a pending site visit. Have you been in contact with your locally assigned dealer lately?   ... View more

Good morning tammigirl18,   I see it's your first post here, so welcome to the community! I'd like to investigate further, can you please confirm that your SAN (account number) is the one ending in 713? (or that the associate phone number is the one ending in 88)     ... View more

Hi surfrocker1,   Thanks for trying and letting me know. That's interesting, all listed accounts show as associated with your SAN and from my end, should be accessible from the My Email link the Support Center. Let me escalate this to our e-mail admins. I'll post back once I have any update or instructions for you.   Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz ... View more

Good morning FinalPam,   Thank you for this information. I've dispatched a technician to do a complimentary review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Thursday, Jan 2, 2020 between 11:00 AM-02:00 PM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.   Your patience and understanding are much appreciated.   ... View more

Good morning John,   Thanks for letting me know. I've made adjustments. Please try all three accounts now and let me know if any work. Please also check your private messages (PM) in the top right corner of the community page as I've sent you a PM with additional details.   Your cooperation, patience, and understanding are much appreciated.   ... View more

Hi dkblanki,   I see it's your first post here, so welcome to the community! Thanks for posting. Glad to see you checked other options here for troubleshooting Outlook. There aren't any additional settings on our end that we can adjust to address this sort of concern.    As you've confirmed, the login info for your HughesNet email address works since you were able to access the inbox directly via webmail.    In theory, as long as you have the right login info for your account, you can add it to any 3rd party e-mail client. If Mark's suggestion did not help, perhaps you may find an answer at https://support.office.com/en-us/outlook which also has a support forum if their articles don't help. ... View more

Hi FinalPam,   Thanks for the state code. I made an adjustment to your system, please power cycle the modem when you have the chance. Please monitor your performance for any improvements. If the 12.7.2 code persists, please let me know.   Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz   ... View more

Good morning makingdo,   I see it's your first post here, so welcome to the community! Thank you for providing me those case numbers, it helps. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.   Thanks, Liz   ... View more

Good morning FinalPam,   Thank you for posting. Please let me know what state code you see whenever you lose connection. You can view the state code at http://www.systemcontrolcenter.com then clicking System Status at the top.   Your cooperation, patience, and understanding are much appreciated.   Thanks, Liz   ... View more

Good morning Merlin1,   Glad to hear things were straightened out. Feel free to contact us again if you have other concerns.   ... View more

Good morning surfrocker1,   I'm glad you found the community, thank you for posting and providing those case numbers, it helps. Please check if you can access those three e-mail addresses now.   ... View more