" Sure, we do have support in the Philippines (did you know they have the BEST business English in the world, even over native speakers?) " I often ask agents where in the world they are located. My most memorable and agreeable interaction with a CSR was with someone who I think was in the Philippines or Thailand. She was friendly and very happy to help, and while she was checking the account we talked about our jobs and also about favorite foods (she was very surprised rice is a common food in the US). I still remember this lady. I also had a great experience chit-chatting with an agent located in India, talking about the weather, especially the rainy season over there. I like this system of them working in the background but connecting on a human level with chit-chat. Made a positive difference, at least to me.
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