About maratsade

Cool. The HN reps on this site should be around, and hopefully they will start working with you today.  ... View more

That's just nuts! Maybe the secret for you is to be out of data. :)  Take care, and I hope you can continue to stream.  ... View more

Yes, that state code is showing both radios are off. If there is another state code that may indicate an issue, it's being obscured by that one.  Looks like your gateway may be in El Paso? Hopefully someone else will confirm if this is right.  Weather and tech issues at the gateway can affect your connection.   Edit: You may want to obscure or remove the part of the image that includes your SAN. That's an account number you don't want to be posted openly.  ... View more

You do not need to link to individual tests, only to the quickstats URL, which in your case is https://testmy.net/quickstats/larry29936   You will also need more tests run at different times of the day.  Right now you only have very few data points.    Weather and tech issues at the gateway can also cause slowdowns. Do you know where your gateway is located? It's always in another state.  To find where the gateway is connected, go to your system status page (http://192.168.0.1/#!/home/status) and check next to  Gateway IP Association State.  You will see a string of letters and numbers. The letters after the first 2 would indicate the gateway location.   While you're there, check the numbers next to State Code. Are they different than 0.0.0? ... View more

Let us know what happens afer you're out of data, please.  ... View more

I had totally forgotten what it was called in Win 7. :)   @GabeU wrote:     It's your Start Menu key.  It's also called the Windows key.         ... View more

I don't think you have the key in Win 7. Here's what it looks like:   ... View more

Ah, that's right. I remember now.  But even before you, other people have mentioned this, though not many. I haven't run out of data in almost 2 decades, so can't say, but it'd be interesting for the OP to try.  ... View more

Glad it worked! I think it would be a good idea for you to let the data go to zero so you can see what happens.  When you're working with a rep and doing testing that eats your data, they sometimes give you free data tokens. That may happen with you too, though for now, I think you really need to see what happens to your speeds when you run out of data. I remember at least one person here some time ago saying they do better after their data runs out.  I've never tried it so I don't know. ... View more

It might be a good idea to do the troubleshooting Liz mentioned to you.  I also think, though, that your problem right now is your speeds are too low -- I would focus on trying to figure out, with the help of the HN reps here, what may be causing the much lower than normal speeds.  I'd leave the streaming issue for after the speeds issue has been resolved. ... View more

Glad you found the culprit!   @CWM030 wrote: Never mind I found the Culprit.. My mother hit her WIFI button on her phone and I forgot to tell her phone to forget the password and she was playing games and thats what was using my data up.    Chris   ... View more

It's not "for no reason." There's a reason that needs to be figured out....  To do that, you will need to run a modem isolation test. See below for instructions.   Please perform the following test outlined in the graphic below, though follow the full instructions written below the graphic. This is known as a Modem Isolation Test, and it will help to determine whether the issue is with HughesNet or your local network.. 1: Disable the WiFi in the HT2000W modem. 2: Take a screenshot of the Home page of the System Control Center, along with the clock on your computer screen. 3: Disconnect the LAN cable from the modem, noting the date and time of disconnect. 4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered. 5: Reconnect the LAN cable to the modem, noting the date and time of reconnect. 6: Take a screenshot of the Home page of the System Control Center, along with the clock on your computer screen. 7: Post your screenshots to the community. The screenshots should look similar to the following, being dependent on the operating system, with the system clock included (you can move the System Control Center data level window to being near the system clock so that it is included more easily). Do not unplug, power cycle or internally reboot the modem after the test has been run, as the reps need to be able to reconcile your modem data logs with what is shown in the screenshots. Any of those three things will wipe out those logs, rendering the test results moot. Only after the reps have responded with their findings should any of those three things be done. Please be aware that, if you downloaded any large files just prior to this test, some usage may appear to have occurred due to the slight delay (lag) in the modem reporting the data usage to the server, but it should be rather negligible. If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).     ... View more

"  the one piece of data that makes me wonder is the fact that his speed tests slow down during the day too."   Ditto.  It's likely there's more to it than congestion. The speed measurements are very very low and not just during prime time.  That's why I suggested that the OP might want to focus more on what may be causing these speeds.  ... View more

Good luck! I hope the speed returns to normal. Keep in mind, though, that with the Video Data Saver disabled, you will be using a lot more data and faster.  ... View more

Try this password: admin ... View more

Your frustration is understandable.    Throttling is what happens when a subscriber runs out of data, and it refers to the speed being significantly reduced. The data tokens we can purchase restore the speed. So, when your "data tank" shows at zero, you can purchase a token and put a little bit of data into the tank.  Some people never buy tokens -- they just deal with slower speeds.    The experience with the throttled speeds varies a lot. Some people do just fine with the reduced speed; some can even watch YouTube. Others can hardly do anything at all.     HughesNet is not controlling your daytime experience. The other users in your region are. The more users, the more everyone's experience suffers, because the system gets taxed.  Satellite internet is limited  -- the satellite only has so much data to go around, so the company needs to ration it.  Think of it as soup: the more people helping themselves to soup from the pot, the less soup there is. Same with data.   During the day, people are awake and doing stuff with data -- studying, teaching, working, watching stuff. This makes it so there is less data for everyone, and everyone slows down a bit.  It's just the reality of statellite and the fact that it can't be upgraded without launching a new upgraded satellite, and this takes years and a lot of money.   Companies like Xfinity or Spectrum are terrestrial, so when more capacity is needed, they just send a truck with some techs and they install stuff to expand the capacity.  But the satellite is in orbit, so once it's been launched, there it sits and it can't be upgraded until a new satellite is launched.    The contract says that service and performance aren't guaranteed, so not being able to watch TV is not a breach of contract because the contract doesn't say that the company promises you can watch TV with the service.     When your data runs out, your speeds will be lower -- but it seems to be you're already experiencing lower speeds anyway, so you may not notice a change.    They will not cut you off, though. You can continue to use the service at the throttled (reduced) speeds. They won't cut you off if you run out every month, either.    I think it might be interesting for you to see what happens with your experience when you run out of data. Recently someone posted that they did better when their data was gone than when they had data. This may or may not happen to you.   @Liz has started working with you, so hang in there , as the process can take time.  Figuring out what is causing problems is like detective work and a lot of patience is needed.  Looks like right now Liz is trying to figure out why you can't stream, because you've mentioned the biggest problem is you can't stream. Maybe you should focus more on the cause of the low speeds? If the speeds go back to normal, you may be able to stream. Right now your speeds are slow at all times of the day -- that's not what's to be expected, so maybe it might be more efficient to figure out why that's happening, why speeds are so very low at all times.  ... View more

" its not the equipment or the wi-fi its the service during daytime."   This points to the issue being with congestion, which neither you nor HN can solve. It's simply too many people using the system for data-intensive tasks such as streaming and working/learning online.  Part of this is a result of the pandemic and having so many people learning and working from home.  ... View more

Well, rats.  It was a thought!  But at least you did test it, and that's another bit of data that can help the engineers. I hope things improve for you.  ... View more

The smart TV will likely eat data like a hungry hippo, so you will need to keep an eagle eye on it and disconnect it from the wifi when you're not actively watching it. They don't really turn off anymore even if they seem off.    " i havent tried watching netflix on my computer becouse it is in my office and not in front of my couch "   LOL.  Well, if you ever want to see if there's a difference between the roku and watching on the browser, lock yourself up in your office and stream! Also, you need a nice couch in your office so you can relax.  😁😁 ... View more

Yikes, those are bad speeds. There are so many things that can influence the quality of the service, which is why so much troubleshooting needs to be done.  You now have a good batch of tests, and I hope the reps here can begin the process of working with you about your issues, and getting the engineers involved.   To be realistic: sometimes they can fix issues, and sometimes they can't. Additionally it may take time for them to figure out where the issue is and to repair it.     I wonder about your speed if/when your data runs out. It may be interesting to try this.    In another post you had said you figured out you have to turn off the Roku when not in use. I thought as much. Anything you have connected to your network (except the modem itself)  is using data for something, including updates and maintenance when you're not actively using it, and contributes to speed and congestion issues.  Just for comparison's sake, have you tried watching something without the roku? For example, going directly to Netflix on the web, logging in, and watching something on your browser?   Hopefully the reps here will see your post today and give you some answers.  ... View more

Some notifications are now coming through, though not all.  ... View more

Ever since Apple moved operations to Cork, things have been so disorganised, and their spelling has suff.er.ed.  ... View more