Respectfully, this is not a 24/7 site, which means you will need to wait until the rep that is working with you comes back. Additionally, the reps and techs follow a troubleshooting protocol. First they swap out your modem, because that works most of the time. If that doesn't work, then they go to the next step, which is likely dispatching a tech. Hopefully @Liz will get back to you today. @D_J_M wrote: Respectfully, that avenue has already been attempted. All I could get out of them was an offer to upgrade. That's kinda why I came here?
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