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About maratsade
since
06-05-2015
maratsade
Distinguished Professor III
6843
Posts
3089
Kudos
107
Solutions
Contact Me
03-12-2021
04:43 PM
The reps here will not call you, but they may be able to reactivate your pin, give you a new pin, or contact the engineers again. Hope this gets solved for you quickly.
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03-12-2021
03:48 PM
Your speeds looks to be way above the advertised 25 Mbps, so not sure what kind of "speed help" you're looking for, as your speeds are not " almost unusable internet speed." Satellite internet is sensitive to congestion, and congestion is easy to reach, especially during prime time, and also (not saying this is your case) if you have many devices connected to the wifi. The issues you have listed seem to be just the speed issue relisted using different words. Given that your speeds are not slow for the service, and in fact are faster than advertised, there doesn't seem to be a problem other than you may be expecting cable internet when you have satellite internet.
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03-12-2021
11:49 AM
1 Kudo
You paid for data and the data was used by something (such as software, a smart device, automatic updates, etc.) or someone. Without time travel, you have no way to know what happened and neither does HN. All they can do, at most, is tell you that yes, data was used that day. If you're concerned about strangers using your data, change the wifi password often. You can also unplug the modem when you're not at home or overnight. (Edited to add quoted message) @paitheladee wrote: UPDATE: Same practices, nothing much changed, out of office a bit more, but that little bit 3.9g has lasted me, I still have 1g left in tokens. So, what happened that day? No one seems to have an answer for me and yet I lost that data. Still cannot find an answer to it. So I paid for nothing. :(
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03-12-2021
10:59 AM
Right, so negative interaction. Would you say then that having one of these things wouldn't really help? @MarkJFine wrote: ...or not work at all because of it.
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03-12-2021
10:04 AM
I hope someone with knowledge answers this for you soon. I would be concerned that any web accelerator might interfere with the web acceleration technology that comes with the HN modems.
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03-11-2021
11:48 AM
Good; now give the HN reps on this site some time to look into this. They may ask you for more information if they need it, so check the site frequently if you can. Hopefully they'll be able to fix what's going on. @dom wrote: Multiple tests now done at multiple time over a couple days; all with very slow speeds.
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03-11-2021
07:27 AM
Mamabear4200 , your best bet is to wait for the HN reps on this site to have a look at your account. If you still have the case/confirmation number you were given, you may want to post it here so the reps can track it and see what's going on.
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03-10-2021
10:27 PM
You're posting to an old thread. For more visibility, you should start your own thread under Tech Support. Just click the blue "Start a topic" button. @jw42532 wrote: Having eact issue. All contact info seems to be gone. I cannot email anyone.
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03-10-2021
12:09 PM
Yeah, until you answer the questions asked by Liz, you're basically in a holding pattern and nothing's getting solved. Up to you, though.
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03-09-2021
08:54 PM
1 Kudo
If you're able to try your new PC on a non-HN connection, does webmail still load slowly? If not, does a phone on a cellular network load webmail normally? @wgrobison1 wrote: Ok, I turn on computer, log in then cllick on MS Edge icon . That opens MyHughesnet home page. I click on Email in upper right corner, login screen comes up, I click that and it goes to white screen a note at the bottom left says , "waiting for cache" then sometimes a grey box appears in mid screen with "loading" below it. some times that goes out then blank white screen, other times it justs keeps saying "loading" The menu bar shows https://email.hughes.net. when I do finally access the page, all emailed contacts and contacts saved are gone. This is the same problem I had a few weeks ago on my old computer
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03-09-2021
08:48 PM
This is the only link you need to post: https://testmy.net/quickstats/don6star Also, you will need to run more tests, batches of 3 to 5 tests spread out during different times of the day.
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03-09-2021
05:45 PM
2 Kudos
Thank you. I wasn't sure if you were just venting, and I didn't want to assume. So, to condense your post: There is an ongoing issue with web acceleration repeatedly failing. Sometimes resetting the "MBX" will work for a while, and at other times the modem needs to be rebooted. The modem was replaced a few weeks ago but the issue persists. Hopefully @Liz , @Remy , or @Damian will look into this for you and will get back to you soon and that whatever solution they offer will stick this time.
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03-09-2021
04:45 PM
You mean that when you try to delete the trash the messages remain? How are you trying to delete them? As for the spam, I hope @Liz or another mod will soon have an update about the issue. @rollo22 wrote: Why does spam keep coming thru? I use block & most of the times= it is sent to trash . I send Trash to Deleted Items & they still continue to come in. \
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03-09-2021
01:13 PM
2 Kudos
You may want to answer Liz's other questions so your case can move forward.
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03-09-2021
07:41 AM
Would you want the HN reps on this site to look at the issue again to see what's going on? @MSmith wrote: Hi, We have been having an ongoing issue with web acceleration repeatedly failing. Sometimes resetting the "MBX" will work for a while. Other times it takes rebooting the modem. The modem was replaced a few weeks ago with a "refurbished" one. I had to sanitize the thing when it arrived. It looked like someone had spit on it. It DID NOT fix the problem. On any given day we could be semi-successful browsing our normal sites when, without warning, it just quits. Ok, reset, reboot, or infrustration quit trying. Come back later in the day and start the whole process all over again. At this point I fervently wish a viable competitor to HughesNet were available. Thanks for letting me vent.
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03-09-2021
07:38 AM
1 Kudo
Hopefully @Liz will have some more information for you today. @nitaclay wrote: This is the 3rd time I have asked for help, and Liz's last response to me on February 19 stated that my problem with spam emails had been solved. She said the offending IPs had been blocked, and I should receive zero spam emails or at least very few. That's hogwash!! Today's number was 121 at last count. It does no good to mark them as spam! I do not surf the internet clicking on sites I do not know. I do not understand why HughesNet is unable to stay on top of this.
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03-08-2021
11:57 AM
2 Kudos
Another person has posted that they also lost their contact list. The HN reps on the site will have to look at this and see whether it's a known issue and what's being done to fix it. Give them some time to look into the issue; sometimes it takes a while. @Beverly3 wrote: Today my contact list for e mail is empty. I tried importing from another e mail list but it won't. Anyone else having this problem? Solution?
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03-08-2021
10:24 AM
I'd be concerned about temperatures in the attic, myself. In any case, give the HN reps on this site some time to dig into your issue to see what can be done.
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03-08-2021
09:39 AM
1 Kudo
OK, cool, thanks for clarifying. Next step: have you set up your HughesNet Voice device? See this document for how to do it.
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03-07-2021
02:29 PM
1 Kudo
The HN reps on this site can run remote diagnostics on your modem to see what may be going on and if a tech needs to be sent out. They're on M-F during business hours and typically reply within 48 hours. You can also try calling the 24/7 customer service line at 866-347-3292.
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03-06-2021
11:30 AM
They say up to 5 days but don't clarify whether these are regular days or business days. If business, the 5th day would be next week.
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03-06-2021
07:52 AM
Check your email too. I got an email with the subject line " Your additional HughesNet Data Token has been applied."
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03-05-2021
06:18 PM
I hope you got the extra tokens, @MrsNoName . I bought tokens on Wednesday and got the extra ones a few mintues ago.
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03-05-2021
01:35 PM
1 Kudo
Do you have HughesNet Voice? I ask because HN doesn't support wifi calling -- and so whether it works or not is random. @JosephDee wrote: We just bought a new phone and replaced the existing, and functioning, cordless phone for our landlines. Now, when I try to call out, I here an automated voice telling me my device isn't registered and it doesn't offer anything for setting it up or registering. How can I register a device???
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03-05-2021
11:39 AM
Please perform the following test outlined in the graphic below, though follow the full instructions written below the graphic. This is known as a Modem Isolation Test, and it will help to determine whether the issue is with HughesNet or your local network.. 1: Disable the WiFi in the HT2000W modem. 2: Take a screenshot of the Home page of the System Control Center, along with the clock on your computer screen. 3: Disconnect the LAN cable from the modem, noting the date and time of disconnect. 4: Leave the LAN cable disconnected from the modem for several hours. HughesNet recommends doing this overnight, or during the day while at work. DO NOT unplug the modem from the power. The modem must remain powered. 5: Reconnect the LAN cable to the modem, noting the date and time of reconnect. 6: Take a screenshot of the Home page of the System Control Center, along with the clock on your computer screen. 7: Post your screenshots to the community. The screenshots should look similar to the following, being dependent on the operating system, with the system clock included (you can move the System Control Center data level window to being near the system clock so that it is included more easily). Do not unplug, power cycle or internally reboot the modem after the test has been run, as the reps need to be able to reconcile your modem data logs with what is shown in the screenshots. Any of those three things will wipe out those logs, rendering the test results moot. Only after the reps have responded with their findings should any of those three things be done. Please be aware that, if you downloaded any large files just prior to this test, some usage may appear to have occurred due to the slight delay (lag) in the modem reporting the data usage to the server, but it should be rather negligible. If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
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03-05-2021
11:01 AM
Phooey. I guess it was moved... I hope @Liz or another mod can provide the updated link.
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03-05-2021
10:47 AM
2 Kudos
The email is legit. The sale price is not shown on the page where you buy the tokens, but you will get the extra data a few days after the purchase, when you purchase the tokens within the sale period. For more info, see this thread. If the DSS number you have posted is your HN account number, please edit it out of the post; you don't want this number posted for everyone to see. If the reps on the site need your info they will ask you to send it to them privately. @suenramk wrote: We received an email for Data Token Madness - You can buy 4 - 8 - 15 - 35 GB Tokens at reduced rate. The note looks official but I'm starting to wonder if it is junk mail. I cannot get the special price by going my ordinary way through the HughesNet App. I have bought some at the old price because we are desperate and have also sent the email to Hughesnet that says they will answer in 24 hours (did this twice). Have had no response. Thanks for any input. Karen
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03-05-2021
10:38 AM
If you have any time and you'd like the HN reps on this site to get involved, you will need to run the missing data procedure mentioned above. This may give the reps here something to analyse and also to send to the engineers at corporate. It may be of benefit to you to do this.
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03-05-2021
07:13 AM
To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 Pay particular attention to the required file sizes. The only URL you need to post for your speed tests is this one: https://testmy.net/quickstats/lrobinson0615
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03-04-2021
08:14 AM
Moving from the city to a rural area can be a significant culture shock, no doubt. I was pretty shocked myself when I made the move. As for unlimited service, HN does provide it in that they don't cut you off when you've used your data package. What they do is throttle your speed so you can still do some things (email and basic browsing) but not data intensive things like streaming or using Zoom. And you can buy tokens to restore full functionality, but this can be expensive if you need to buy a lot of tokens (though the price for tokens is much cheaper than what Verizon charges for their tokens). In your place, I would also be weighing options, and fast. Best of luck to you, and I hope you find a workable solution.
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