About maratsade

@obalyn , this is a tech and account support site, not a review site. If you have a tech or account support need,  start a new thread in the appropriate section. If all you want to do is review the service, go to social media.    ... View more

Have you complained to the outfit where the installer works?  ... View more

What  makes you think your dish isn't aligned properly? Does the modem's status page show any errors? EDIT: if you want to have the dish checked you can call the customer support line at 866-347-3292 and request a tech visit, but you will need to pay for it (I think it's $125).  ... View more

It is an impossibility for data to be used when there is no power to the modem.  What does happen is that when the modem comes back online, it catches up to data used before the modem lost power, so it looks like data has been used, when in fact, it hasn't.    Did you want the reps here to get involved and investigate? ... View more

The reps here do care about customers and are very helpful. I've seen that over years of being on this forum.    How long has your father had the service? If it's within 6 months, he can request a sales call review.  The reps here listen to the call and see what the agent said and what the customer replied.    The data is going somewhere in your father's network, and it's something he is doing or something on his network is doing.  To see where the data goes, he'd have to install the free Glasswire program, which is available for Windows and for Android.   Before he considers purchasing a larger data plan, the data usage needs to be investigated, which he has to do himself. HughesNet can't track where data goes.    Keep in mind that a 20GB package spread over a 30-day month means he can only use an average of 0.66 GB a day. That's a little over half a GB per day.  That's not a lot at all and can easily be used up quickly.    Not sure how purchasing the equipment would benefit him.  ... View more

Excellent! I hope they solve all the issues.    @Michlee60 wrote: 1181883 although I just heard from the technician and they are going to reschedule my appointment to this afternoon so I should be all set now.  Thanks.   ... View more

@Michlee60 ,   Do you have a case reference number you can provide so the reps on this site can look at the case? (they may be able to see notes without the ref number, but if you have a number, it'd likely streamline the response).  ... View more

No worries. Maybe your issues will get better on their own, or you can try talking to the phone reps.     Just be aware that in this community your case will not move forward until you run the required troubleshooting protocol.       @Th3LUG wrote: I don't have time to do all of these tests. 1 should be good enough. I can get more, but they will not be 5 minutes apart as I have other things to do.   ... View more

@debyemm    Not supported doesn't mean it won't work.  It means that if there's a problem with it, HughesNet will not support it, as it's not specifically designed to run livestream. Even so, livestream may work for some people some of the time.     As for Web acceleration, read this post.    Keep in mind this is a tech support site, so if you need tech support with an issue, you will need to go to the Tech Support area and start a new ticket by clicking the blue button marked  "Start a topic."  You will need to have your own ticket to get replies from the reps on this site and to get your case reviewed.  ... View more

You will need more data points to have the engineers analyze the issue.  Try running 3 speed tests, each 5 minutes apart, 3 or 4 times during the day, so as to give the engineers a more complete picture. Without this, your case will not proceed.  ... View more

Could be. And if it did, glad it restored your speed. If your speed tanks again, try the same strategy.    @Th3LUG wrote: An update, I went to the WiFi settings on my HugesNet Control Panel and I rebooted the Wifi. Now I'm getting good download speeds on Steam ( about 250 kilobytes/s). Before I did this I was still getting speeds around 50-100 kilobytes/s. Maybe that did something?   ... View more

@Th3LUG ,    You will need to run speed tests so the speed issue can be addressed here. These speed tests are required to have any speed issues addressed on this site, and they need to be conducted in a specific way.  See https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 For more information on running these tests, check this page: https://support.hughesnet.com/en/faq/internet/how-check-your-speed-performance     ... View more