- HughesNet Community
- :
- About maratsade
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
About maratsade
since
06-05-2015
maratsade
Professor
3141
Posts
1263
Kudos
30
Solutions
Contact Me
2 weeks ago
Other things affect downloads with satellite internet; speed is one of them, weather (either at your location or at the gateway's location) is one of them too, and importantly, latency and congestion are also factors. These may be at play for you, and honestly, there is nothing you can do but be patient. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. val_t wrote: I know I am in FAP but even at 1 Mbps I should be able to download these updates for my computer in 6 minutes. What gives? I been download for over an hour now. Val
... View more
2 weeks ago
1 Kudo
One speed test doesn't tell a story. You need to follow the speed test protocol that's required by HN in order to troubleshoot your issues. 1. Create a free account at Testmy.net. 2. Before you begin testing, disable the WiFi (to see how to disable WiFi on the HT2000W modem, look under "How do I manage my built in WiFi modem?" here: http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf) 3. Run the tests while your device is connected directly to the modem via a LAN cable 4. To test download speeds, use the manual 25MB size 5. To test upload speeds, use the manual 4MB size 6. Run 3 to 5 tests, at least 5 minutes apart. Repeat at different times during the day. 7. Post your tests results here -- the URL will look like this: http://testmy.net/quickstats/yourusername These tests, while they may be cumbersome, are REQUIRED before the Hughesnet reps can begin to diagnose what may be wrong with your site. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Carolyn1558 wrote: I just ran a speed test. The results were Download speed at 1.51 Mbps and Upload speed at .64 Mbps.
... View more
2 weeks ago
Here's hoping everything's ok with everyone over there. @GabeU wrote: For now. It's not snowing very much at present, but the main band is starting to move south. It's going to be right over top of us in a few hours. Then, by morning, it will start moving back north again. Lake effect snow is goofy like that.
... View more
2 weeks ago
1 Kudo
Thank goodness for the new furnace! And it looks like you have good satellite signal too. :)
... View more
3 weeks ago
1 Kudo
Silver lining: you can start putting together my snow order. ;) Seriously, though, stay safe and warm!
... View more
3 weeks ago
Are you saying it has never been resolved, or that it finally was resolved? And are you still a subscriber? *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. anniem05 wrote: I had this issue and it could not be resolved. It had to be elevated to programmers who reprogrammed to get the system so I could change my phone number. The fine folks at Hughes.net also deleted my payment method intending to add it right back in testing what was wrong and couldn't do that either. Each month during this process I was getting a paper bill with a $5 upcharge on it because it wasn't on autopay, LOL. I had to call in wait in cue and explain everything to get the charge removed and pay the bill. More that that each month the employee on the line, feeling like they were the one who could conquer the world when all others couldn't,went through the full monty to replace my card information and phone number in the system. LOL . It was a couple of hours each month until it was repaired.
... View more
3 weeks ago
1 Kudo
It's supposed to be optimised for satellite; though I'm sure YMMV depending on your configuration, your beam, your location, congestion, gremlins, etc. But their VOIP is supposed to work better than others that are not made for satellite communications. You don't have to pay more -- you can get whatever VOIP you want, but the one that's optimised for the satellite may work better than one that's to be used over terrestrial broadband. Ultimately it's up to the consumer what to buy or not buy. The VOIP user agreement states that " You acknowledge that voice quality over Internet connections may be poor due to the inability to prioritize voice traffic over data traffic, or as a result of third-party networks or the public Internet. In addition, because the HughesNet Voice Service utilizes a satellite-based Internet access service, the latency, or gap between the time when You stop speaking to the time when the other person on the call hears your voice, will be longer than with a terrestrial based system. You acknowledge that Hughes has no responsibility to troubleshoot voice quality issues on Internet connections (other than those provided by the HughesNet Service), or any third-party networks or the public Internet." Source: http://legal.hughesnet.com/VoiceServiceAgreement/index.cfm (section 1) One hopes consumers would read this before signing up. But even with the caveats, some people don't have a choice, as there may not be landlines in their area or towers for cell phones. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. wyomingfly wrote: With the basic inalterable physics of latency, why exactly would Hughes Voice not suffer from all the same issues that any other VOIP have when running over satellite? My experience both when calling people using VOIP over Hughes and now with me having to use Hughes is that the person on the Hughes side hears the other person quite well but the other person gets about 1/3 of what the Hughes VOIP person is saying. The bottom line is why pay $40 more per month for the same VOIP issues?
... View more
3 weeks ago
You are so lucky to live in a free country, where you can just pay the fine to break the contract and go on your merry way to greener pastures. Lucky! *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Dissappointed5 wrote: Yep, Its a shame that they are allowed to operate... We will pay the difference to get out of contract in March.. Rip-off Artists.. Disappointed1
... View more
3 weeks ago
Yep, that is actually what you need to do. You're not going to get any support or your money back or anything at all with the rude attitude towards people who are trying to help you. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Dissappointed5 wrote: Sounds like what i need to do, Mr. Professor. Glad I had you to navagate me thru this.. thanks..
... View more
3 weeks ago
May want to stop trolling and create one post under Tech Support or myAccount and Billing, and explain your issues like a grown up. Calling people names won't get you very far. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
... View more
3 weeks ago
That was a mistake. He should've left you a roll of duct tape for your mouth. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
... View more
3 weeks ago
Sounds like you're a bit upset about the service. Fortunately for you, you can just pay the fine for breaking the contract and be on your way to bigger and better things. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
... View more
3 weeks ago
Please have someone teach you some very basic manners. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
... View more
3 weeks ago
I'm sure that a Hughesnet staff member will address your concerns. You may have to wait until Monday, though, as they're not usually here on the weekends. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. stevef wrote: I apologize if I sound upset, I just hope we are not going to lose money over this, as we are a married couple living in poverty and the whole point was saving a couple dollars a month by switching the Internet Provider to Hughes. :-(
... View more
3 weeks ago
May not be able to. @BirdDog wrote: This is such a unique situation I would think it might be in the best interest of both parties for a mod to intervene regardless of the complaint being filed. Just my opinion.
... View more
3 weeks ago
1 Kudo
Since you have filed a complaint with the Better Business Bureau, you will now have to wait for an official reply from the company. They have to follow specific rules, and you will not likely get any kind of action on this site now, as they have to respond through other channels. The company has 30 days to officially reply to you, and it may take that long to get a resolution. If you had posted here instead, you could have gotten this resolved much faster. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. akmays wrote: Hughesnet promised me my $300 refund would be in my account Jan 3rd that they took out of my account in early december for cancelling a "fake" account I did not create. The tech did some shady things I'm not gonna get into but they said sorry for the mix up I promised it will be back in your account on that day. Jan5th still no refund. Call again "No you were told wrong, jan 12th it will be there". Jan 16th still no refund. Call again " no you were told wrong Jan 25th". It's jan 25th and shocker no refund. This is absolutely UPSURD! I had to miss a student loan payment because of what they did. I have filed a formal complaint with the Better Business Bureau as well. Would someone PLEASE refund me my money and quit lying to me before I have to take this even further.
... View more
3 weeks ago
I got it now! (Edit: well, I hope I got it...LOL). The Startup Commander program itself may be the culprit, right? @GabeU wrote: I'm speaking of the error he/she is getting when trying to download/install PC System Essentials.
... View more
3 weeks ago
2 Kudos
Did you unplug the modem before you left? That's the only way to guarantee your system won't use any data. Otherwise, something in your network was using data while you were gone -- maybe over the wifi.
... View more
3 weeks ago
1 Kudo
Exactly! It gets disappeared by the smart toilet. ;) @MarkJFine wrote: No s..., right?
... View more
3 weeks ago
2 Kudos
The VDS will make any video that's streaming at a higher quality stream at DVD quality. If it's streaming at less than DVD quality then it won't need to do anything because the quality is already lower.
... View more
3 weeks ago
An internet-connected toilet.....Interesting. MarkJFine wrote: 1. Satellite television boxes and gaming consoles - I can generally just term this IoT anymore, because more and more we're seeing lots of devices (even toilets) have some dumb reason for being connected (and susceptible, but that's whole 'nother story) the internet and they're increasingly unrelenting on the data they use. Satellite television seems particularly a problem, because remote DVR setting tends to prioritize On-
... View more
3 weeks ago
Excessive data usage comes from devices connected to your network, and you may not be aware they're connected and draining your data. It's not Hughesnet doing this, it's something on your end, and you need to figure out what it is. Here's how it's done: https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/td-p/77194 *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Sumerduck wrote: Didn't quite get how this works. Multiple postings @ this problem. Why doesn't Hughes offer a way to resolve. I've tried everything. Dish and radios replaced. Use internet only @ 2-3 hours per day since this started. Still "using" 2-3 Gig per day. Interestingly excessive usage only seems to occur during "Anytime" hours. I can do everything between 6-8 AM with very little impact on Bonus bytes
... View more
4 weeks ago
Jeremy, You posted a link to only one result, and this is not going to be helpful. A history of results is needed to troubleshoot the issue. So the HN people can begin addressing your speed concerns, please create a free account at testmy.net account and run batches of 3-5 tests during different parts of the day. Post your test results link here in your thread. Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys. Most important points to remember during this test: do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) use the 25MB size download test file If testing upload instead of download, you must use a 4MB size upload test file space each test at least 5 minutes apart post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. Jeremy4512 wrote: Hughes net internet is not impressing me. download is 955 kbps and upload is 1.6 mbps can u help? URL is http://testmy.net/db/mKtoeurKV.h0Aqv5jbg
... View more
4 weeks ago
1 Kudo
Give them time to work on the issue -- they will fix it, but it may take longer than 4 days. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. stevef wrote: So far, I never seen that video data saving thing. 4 days passed, but the Settings didn't show up, so far. :-(
... View more
4 weeks ago
@GabeU wrote: Works fine here, as it does for many others. As well, people use security cameras with HughesNet. Ditto here, works fine. Often the people whining here have some things in common, one of them being they didn't do the research before subscribing, so they don't understand the system, how it works, and its limitations. When their unrealistic expectations are not met, they throw tantrums and blame everyone but themselves for what's clearly their own fault.
... View more
4 weeks ago
"I think they should remove the false TV ads about how fast the service is for folks that live in rural areas. C'mon....we know it not to be at all true." Just because it didn't live up to your expectations doesn't mean it's false advertising. "No one told me about the severe restrictions associated with the residential service" It's a pretty lame consumer who doesn't do research before buying something, and blaming others for your own failings doesn't make you look look like better.
... View more
4 weeks ago
I thought they usually are short-term interns. BirdDog wrote: Maybe he/she will be one that sticks around for awhile.
... View more
4 weeks ago
1 Kudo
Maybe your husband complains because you never bothered to do research before signing up for the service. If you had, you would've known its limitations and would have made intelligent choices. Blaming a company for what's your fault, really? Do you also complain about the bank when you run out of money because you spent more than what you have? Shame on you. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. amyashworth wrote: I agree. We run out after 2 weeks and don’t even use it much. I’m looking for a company to buy out my contract and frankly I will tell anyone who listens what a total ripoff this is. I’m tired of hearing my husband complain TO ME about the sucky service because I was duped into signing up for a two year freaking contract for this garbage.
... View more
Latest Tags
No tags yet
