About maratsade

@GabeU  Beat me to it. 🤣 🤣 🤣 ... View more

When you go here: http://192.168.0.1/#!/home/status What is the number next to State Code?   @dbatterman wrote: Our modem power light is intermittently turning red but then goes back to its usual white color. I’ve checked that it’s not getting too hot, but it always sits in a well ventilated area on top of our entertainment center with nothing around it. I’ve also checked where it’s plugged in to make sure it isn’t getting hot there either. Is there any other reason the power light could be doing this intermittent red color? ... View more

@GabeU    They would also likely be unable to afford the exorbitant prices of the kind of internet they think they want.  ... View more

"  It is a broadband service. " So is HughesNet.  They fit the federal definition of broadband.    If there is a new satellite next year, there may offer a 100 GB package. 500GB? No. You can dream about it and ask about it, but they will only do what the technology allows and what will benefit the largest amount of people.    ... View more

Satellite internet is not ideal for streaming, mostly due to the latency inherent in the technology (which is something that can't be changed). Still, it can be done, though it depends on many factors.     For your speed tests, you will need to follow the required protocol to have the reps on this site forward the results to the techs. The information on how to run the tests is here:  https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607   You can also try snoozing your Video Data Saver (you can toggle it here: https://my.hughesnet.com/en/usage/videodatasaver). Keep in mind that with the VDS snoozed, your system will eat up your monthly data at a much faster rate.    ... View more

If you would like someone to look into this, you will need to post your query under MyAccount and Billing. The area where you posted is not for account or tech support.  ... View more

Weather at the gateway (which is always in another state) can also cause issues. However, since you've had this problem for so long, the reps may want to run remote diagnostics on your site to see what may be going on.  They're here M-F, approximately 9-6. Give them a chance to check and get back to you. Hopefully the issue can be solved remotely; if they send a technician, someone over 18 needs to be at the site.  The data displayed by the system may be the last status before it lost contact with the satellite; it will catch up once it can contact it again.    " Lost all service at least last Thursday with the system status listed on the attached photo.  Even though the phone shows wifi there was none.  I checked all connections and rebooted several times still no success.  Weather was clear and sunny for the time I was at this home (Thursday-Sunday of last week).  I am only there every two weeks with no one else using the internet and no TV.  Need help with a solution to this problem.  There was no one at this home and my data had reset two days prior to last Thursday and somehow I am now showing only 43% of my data remaining."   ... View more

If there's a Snapchat community, try asking there, just in case someone has had the same issue and resolved it. Try asking about it in the Tech Support area.  The reps on this site may be able to funnel your issue to a department that can help. You will get further than with the phone reps. ... View more

Sir, please. The past had many issues too, and more importantly, this is the present. But you know how things work, so you'll do fine. Best of luck for a quick resolution. You're in good hands with @Liz . ... View more

Respectfully, this is not a 24/7 site, which means you will need to wait until the rep that is working with you comes back. Additionally, the reps and techs follow a troubleshooting protocol. First they swap out your modem, because that works most of the time. If that doesn't work, then they go to the next step, which is likely dispatching a tech.  Hopefully @Liz will get back to you today.   @D_J_M wrote: Respectfully, that avenue has already been attempted. All I could get out of them was an offer to upgrade. That's kinda why I came here? ... View more

@Liz  is taking you seriously.  This site is not a 24/7 site; Liz will be back tomorrow.  If you'd like more immediate assistance, you may want to try the 24/7 customer support line.   @D_J_M wrote: Still nothing. 😒 The modem arrived with no SAN programmed into it. It's just sitting here not doing anything. My job's at stake here. What's it going to take to get treated seriously?   ... View more

You can easily find this information yourself and you don't need an internet connection for it.  If your wifi isn't working, you will need a direct connection from a device to the modem.   Using a browser, type in this:  http://192.168.0.1/#!/home/information  There look for the information next to Data IPGW. You will see something like J2SEA (and a bunch more characters). The 3 letters in bold represent your gateway.  In this case, SEA is for Seattle.  SDO is for San Diego.   ... View more

This is a tech and account support site, not a review site. If you would like tech or account support, please start a new ticket and explain the issues you'd like the reps on this site to look into. If you'd like to review the service, please find one of the many sites on the Web that are for that purpose and post there.  ... View more

I'm hoping one of the reps here will get back to you quickly and offer some kind of solution. Hopefully you'll get an answer soon. You could also try them on social media.  ... View more

During the past 2 years, how many times did you call to discuss the issues you were having with your internet access?   This site is for tech and account support, not service reviews. Are you looking for one of the HughesNet agents here to look at the issue and see if there's anything they can do?  A discount may be the best they can do, though they will communicate with you regarding this.   ... View more