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HughesNet Community
About maratsade
Distinguished Professor IV
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159
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07-02-2023
01:13 PM
1 Kudo
I wonder if the storm fried your ATA router. Sounds like something may have happened to your modem too. Hopefully the reps on this site can help you with this. Likely one or more will be around tomorrow during business hours. I hope they get back to you quickly.
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07-02-2023
06:48 AM
1 Kudo
@captaincrunk , that sounds like a problem with the system (modem, dish). The reps on this site can run remote diagnostics for you, but they won't be here until Monday (keeping in mind Monday is a sandwich day between the weekend and the holiday, so some may be off tomorrow too). Please leave your modem plugged in so it can be accessed remotely. You can also try calling the 24/7 customer service line at 866-347-3292.
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07-01-2023
04:45 PM
1 Kudo
@GabeU or @MarkJFine can address this a lot better than I can. I only use the HughesNet modem. 🙂
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07-01-2023
04:03 PM
1 Kudo
Ed, there isn't a link -- like Gabe said, what I posted was steps to follow when you're on the community. You need to use a browser, and you start by looking at the ribbon at the top (the blue section with white writing) and clicking on "Usage." Then follow the rest of the steps.
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07-01-2023
01:48 PM
1 Kudo
@djkcooldad Browsing has been absurdly sluggish today, and has been wonky for the past few weeks, though not as bad as today. I can't update apps on my Apple devices, and those files are between 100 and 400 MB and I've tried updating them individually so as not to overburden the wifi. I wouldn't even try to stream anything today -- those files can be huge and they likely wouldn't work. I've also tried to take my devices close to the modem, and have tried direct connections to the modem -- no joy. There are so many reasons while this could be happening (some of them even outside the ISP's control) that it's pointless to guess. According to my HN app, my wifi connection is excellent, so it's not that. Everything I've tried has not improved the issue. I even have trouble accessing Google Docs and iCloud. Very frustrating. I wondered if it's beam related. I'm on Beam 68. What beam are you on? Hopefully the reps here may have information on Monday.
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07-01-2023
12:04 PM
1 Kudo
It will probably cancel at the end of the billing period. If you want it cancelled immediately, you have to state that. Ask for an immediate cancellation. Not sure about the email -- did your sister ask for an immediate cancellation? Did her request to cancel coincide with the end of the billing period for here her account? In any case, the reps will be back next week and they can make sure your account was canceled as you requested.
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07-01-2023
10:30 AM
1 Kudo
The irony is, you would have gotten that data token for all the time you did regardless of them agreeing to it, just as everyone who upgraded from a legacy plan did, including me. LOL. Good point. Again, things change. All the time (and more and more frequently) regardless of empty "promises."
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07-01-2023
10:26 AM
1 Kudo
I'm having issues with file downloads (and today also with just plain browsing) -- even relatively small files (less than half a gigabyte) are taking an inordinate amount of time to download. I wonder if this is network management strategies, or something else. It being a holiday weekend, there may be more people online, but I've been having these issues for several weeks now, so it's a trend. What beam are you on? I'm on Beam 68 and I wondered if this was a beam-related issue or something else. So many things affect speed that it could be anything.
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06-30-2023
07:50 PM
1 Kudo
I work with businesses and my experience is quite different from yours.
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06-30-2023
07:25 AM
1 Kudo
I understand how frustrating this is. I miss the free token too, as I'm sure everyone who used to get them does. The thing is, benefits stop and change, even if a customer was promised something would last forever. That promise is not even valid, as no one can promise forever. . The reserve tokens are meant to transfer, and when they don't, the reps here fix the glitch. There were issues when I got on Gen 5 too, and my reserve tokens disappeared. Others experienced the same issue. The reps on this site restored the tokens. Every so often there's a glitch and the tokens disappear, and the reps here restore them. Yes, this is about being fair to everyone who subscribes. Even if you were promised, things change and promises are not forever; they can't be. You do have the right to cancel your account if company policy changes are something you can't accept. But even if you change to other providers, know that there will be changes, as companies change policies all the time, and promises made will expire.
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06-29-2023
06:51 AM
1 Kudo
I used to have the 500MB monthly free token feature as well and now it's gone -- they have done away with this feature. I doubt they will restore it for you, as it's gone for all of us who still had this legacy feature, and it would be unfair to the rest of us if they restored it only for you. The reps here can probably restore the other tokens you had, though.
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06-27-2023
06:44 AM
1 Kudo
When in the email account, click the cog (upper right corner, next to your name), then Settings, then Blocked and Allowed Senders. The upper section is for blocked senders, the lower section is for allowed ones.
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06-25-2023
04:32 PM
2 Kudos
You can use this path to figure out usage: Click Usage (top of page), then Usage Details Click Usage again, then Connected Devices You'd have to do a bit of digging to see what used the network when. You can also use the free app Glasswire, but it has to be installed on every device. If you want to make sure nothing uses your network between 2-8, turn off the modem when you go to bed. If you keep it on, things like automatic updates will draw from the data buckets even if you're not there.
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06-25-2023
09:55 AM
3 Kudos
The test measures the ability of your system to display a "fixed size" web page in a reasonable amount of time. I'm not an expert, but in my opinion the test isn't very helpful, because the pages you pull up when browsing all vary quite a bit in size. The test is probably helpful if it loads up the fixed size page very slowly, but otherwise, it's probably not very helpful at all. If you're seeing slow response, you may want to run a test using Testmy.net. Create a free account there so you can keep a record of your tests, and use the manual setting. Sizes should be 25MB to test downloads and 4MB to test uploads. The reps on this site only accept tests from Testmy.net, so you may want to restrict your testing to that site. Keep in mind a million things can impact your browsing speed, and many of those things are beyond our control. There are things you can do like get an ad blocker, so you will limit a bit the amount of data that the site downloads, but there are still a lot of things that slow down the works, especially during prime time.
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06-24-2023
12:12 PM
1 Kudo
Others have posted problems with their email accounts too; there may be a widespread issue going on. Some users got their problem solved, and hopefully you will too. Your best bet now is to wait for the HughesNet reps on this site to come back on Monday and look into this for you. Be prepared to do some more troubleshooting with them.
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06-19-2023
12:45 PM
1 Kudo
I mean using Gmail, Yahoo Mail, Proton Mail, or others. You would get rid of HughesNet email completely. Web based email accounts have the advantage that they're not ISP-dependent. You can access them anywhere, even if you no longer have HughesNet. ISPs are getting rid of their email account offerings, and it's likely that HughesNet will too, sooner or later. It might be a good idea to make the switch now and not wait until they announce it. @hooterville wrote: Hello maratsade, Could you explain this a little bit more? I don't know what you mean by web based email account. Do you mean getting rid of HughesNet email completely?
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06-17-2023
08:34 PM
2 Kudos
The mods aren't here on weekends. You will hear from @Liz as soon as she has information to give you, possibly next week, but it will depend on when she hears from the engineers. Your best bet now is to wait.
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06-16-2023
10:58 AM
Best thing to do now is to wait for the HughesNet reps on this site to post an announcement. If you can access email by going to your account on the Web, using the community's site, do that for now until you hear from the reps here. You can also try the customer service number (see https://my.hughesnet.com/en/support/callus for phone number and for other contact options).
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06-16-2023
09:54 AM
I hope you and all the others that have posted about the issue get an answer today, but you may want to seriously consider switching to a Web based email account -- it's very likely HughesNet will, in the near future, follow other ISPs in doing away with email services.
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06-16-2023
06:51 AM
1 Kudo
How are you watching Prime? Is it via a smart TV or another device, or is it via the website, using a browser? If you're using a device, try going to the website and see whether that works. If it works, the problem is not with Prime and you'd have to troubleshoot the devices themselves.
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06-07-2023
05:59 PM
1 Kudo
The reps here can look into your account and see what may be going on. If they need information from you they will send you a link so you can submit the info privately. You may not here hear today as the reps work M-F during business hours. You might also want to try the 24/7 customer service number. Edit: spelling.
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06-06-2023
06:56 PM
1 Kudo
If you can't wait for the mods, you may want to try calling the 800 number and see if those reps can check your modem to see what may be going on.
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06-05-2023
06:40 PM
I live in a rural area, have had HughesNet for over 14 years, and have no issues with it, so your mileage varies by location, most likely. I hope you find an ISP that works for you. Good luck!
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05-24-2023
07:48 PM
1 Kudo
For higher visibility, you may want to start new threads -- just go back to the main page for Tech Support , start a new topic by clicking on the blue button labeled +Start a topic, and explain the problems you're having. You should start two different topics, one for your email issues and one for the smart TV issue.
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05-20-2023
03:46 PM
1 Kudo
You may want to call the customer service number (866-347-3292). They're on 24/7. The alternative is to wait until next week, when the HughesNet reps are on this site.
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05-20-2023
03:26 PM
Have you tried turning off the modem, waiting a few minutes, and then restarting it?
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05-17-2023
01:16 PM
1 Kudo
@A-l-e-x-99 wrote: I think my modem is possessed. 😧 I agree. LOL
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05-17-2023
11:32 AM
The signal extends only to a certain radius from the modem, getting progressively weaker the further it is from the modem. You can measure the Wi-Fi signal strength using the HughesNet app, so you can see where it stops. To extend the radius a bit more, you can buy a Wi-Fi booster: https://my.hughesnet.com/en/shop/wifibooster
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05-16-2023
02:24 PM
1 Kudo
@A-l-e-x-99 , If you're a residential subscriber, your best bet is to wait for the reps here to check your modem remotely to see what may be going on. You can also try calling the customer service number, 866-347-3292. If you have a business account, you will need to call 800.347.3272 for support, as this community is only for residential subscribers.
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05-14-2023
05:15 PM
1 Kudo
This is the only link you need: https://testmy.net/quickstats/purpleworlock To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 Please follow the procedure exactly as explained in the post.
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