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About maratsade
since
06-05-2015
maratsade
Distinguished Professor IV
7077
Posts
3224
Kudos
119
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3 weeks ago
1 Kudo
"We are trying really hard to find posts of satisfied Hughesnet customers with virtually no success." This is a tech support community, not a "I love my ISP" community, so people posting here have tech support issues. It seems you have issues with latency. High latency is to be expected with satellite internet and it's due to the laws of physics. Things that require low latency, such as Zoom, may not work well. "I now have a crystal clear understanding as to why Hughesnet requires a 2 year contract: without that commitment," 2-year contracts are required by several ISPs, not just HughesNet. It's a business model. The good news is you can unsubscribe at any time. Maybe you can find a different provider?
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3 weeks ago
1 Kudo
We're going to need some more details, please, and speed tests conducted at Testmy.net following the instructions here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 It's best to run 3 batches of speed tests at different times of the day. Also, please explain what you mean when you say you're losing connection. Does the signal completely drop? Do you get an error message? How often does it happen? What are you trying to do when it happens? Is it just surfing? Email? Streaming? When the issues happen, what is the modem's state code? To find it out, go to this modem's page: http://192.168.0.1/#!/home/status and post the number next to State Code.
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3 weeks ago
Try Account Settings. Is there a way to tell TB to download emails manually vs. automatically? EDIT: You may want to ask here too: https://support.mozilla.org/en-US/products/thunderbird
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3 weeks ago
1 Kudo
You can use Thunderbird with Gmail. @Pete_Vit wrote: for now I'm going to try and stick with Thunderbird since it worked perfectly until this last issue.
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3 weeks ago
Things sure do break. The admins will be able to run remote diagnostics and you can go from there. I hope you hear soon.
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3 weeks ago
1 Kudo
Maybe it's a dish misalignment...the HN reps on this site can run remote diagnostics to see how everything is working. Not sure what to tell you about the password...I hope someone else here will have some ideas.
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3 weeks ago
Your speeds look fine. The downloads are faster than advertised, and the uploads are within normal parameters (max is 3Mbps up for the service). I wonder if what you're experiencing is congestion. Satellite internet is very susceptible to that, and if you come from a terrestrial service, it's a culture shock. Do you experience the issue at all times or just in the evening? @derekndonna wrote: Thank You so much for your help. Here are the tests, 5 min apart. https://testmy.net/quickstats/Derekndonna
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3 weeks ago
1 Kudo
As stated in the subscriber agreement, there is a fee for tech visits to your residence. See https://legal.hughesnet.com/SubAgree-03-16-17.cfm DISH is a different company and different companies have different business models.
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3 weeks ago
1 Kudo
I'd suggest waiting until a rep on this site replies to your post. They can check your modem remotely and can do troubleshooting with you.
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3 weeks ago
1 Kudo
Yes, "there's a drug for that." LOL I'm not a cat person, but living in a rural area you need cats, or you get mice. @Liz wrote: Aw poor pups and kitty. I've only had a cat once, but I didn't realize til recently that there was Xanax for pets o_o -Liz
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3 weeks ago
Maybe they just needed to reboot something. 😁 @wgrobison1 wrote: It seems to be working OK now thanks
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3 weeks ago
I don't use Webmail, but I tested it and I'm also getting an error. EDIT: When trying to load the inbox, I get this error: Hopefully @Liz or @Remy can look into this and involve the email people.
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3 weeks ago
To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
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3 weeks ago
Ditto. As for the dogs, I've had many who don't seem to care, but some who get distraught and anxious about them and need tranquilisers. Even the household cat was having issues.
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3 weeks ago
1 Kudo
The DC fireworks displays are usually quite memorable. I remember them from when I lived in the area. Fourth of July was quiet here. Nothing out of the ordinary, really, but heard fireworks around the neighbourhood all night. This was driving the dogs nuts.
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3 weeks ago
Sometimes this is time-related. Next time it happens, leave the message open, wait 3 minutes, then attempt to post again. EDIT: it would also help if you posted a screenshot of the error.
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4 weeks ago
1 Kudo
Satellite internet is limited, and legal action won't change the limitations. You may need to seek a different provider that is not affected by the limitations that impact satellite internet.
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4 weeks ago
Kenny, your best bet is to wait until the HughesNet reps on this site take a look at your case and make a determination about what's going on and how to address it. They will be back next week, but in the meantime, it would help if you posted case numbers, if you have them. Not mandatory, but it would speed up the process.
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4 weeks ago
1 Kudo
Hopefully the reps will reply to you soon. On this site, they work business hours M-F, so there may be a bit of wait.
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4 weeks ago
1 Kudo
Kim, you are posting to an old thread. You should create a new ticket by going to the Tech Support area and clicking on Start a topic. Provide details of the issue so the HughesNet reps on this site can have a look and help you. @Kim7 wrote: This has happened to me twice. 2 weeks with no service a couple of months ago and no service since the 15th. No notice. And when I go over my daily 250 they won't even let me buy tokens, let alone use my 7 or 8 banked tokens.
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a month ago
1 Kudo
You can check usage by going to the system control center page here: http://192.168.0.1/#!/usage Or you can check it from this site by clicking on My Account and then Usage. This way you can compare with the text. If it happens again, you may want to get screenshots of the text and of the actual remaining data and post them here so the HughesNet reps on this site can see the error and send the images and your report to the appropriate department.
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a month ago
1 Kudo
I've had some success with growing green beans, tomatoes, cucumbers, peppers, zucchini, yellow squash, spaghetti squash, and others. It's not perfect, and fighting destructive bugs is a neverending thing, but overall it's a fun hobby. " I didn't know what the article meant by "Royal Standard". Colonials! 😁😁😁😁
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a month ago
1 Kudo
Glad to have this section back! I do some gardening, and use the internet (along with books) to find information related to vegetables, dealing with pests, gardening methods, and also to buy stuff.
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a month ago
Remy offered to look into your issue and help you. If you're not looking for help, what is your purpose for opening a ticket on this site?
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a month ago
Right, and since it only displays one code at a time, you wouldn't know if there's something else going on. The reps here will have to check it remotely to see if there's another issue, but it may just be increased congestion, changes in the way Web sites display info, etc. Hopefully the reps will have an answer for you today.
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a month ago
The reps here can run remote diagnostics on your modem to see if something is amiss. When the slowdowns happen, do you see a state code other than 0.0.0?
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