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About maratsade
since
06-05-2015
maratsade
Professor
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1707
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a week ago
Charles, I don't know the exact throughput for J2, except that it's more than 150 gigabits. Someone else may have the exact figure.
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a week ago
1 Kudo
You were given reasons for why to expect varying latency, sometimes closer to 550, often more. The company has around 1.4 million subscribers total, distributed among several zones/beams around the country. The Testmy latency measurement is not currently accurate; doesn't matter what they say or how stubbornly you want to believe it. Pinging (using the command line) is the most accurate tool to use for latency. Stick to this method and forget the latency tool at Testmy. I have no issues connecting to HughesNet pages from several different ISPs. It's likely some people do and some people don't, due to issues unrelated to HughesNet, and probably also related to issues with CenturyLink, as @MarkJFine has explained often. The issues you are experiencing with ping are likely due to issues in the route from your site to the different websites you're trying to access. HughesNet has no control over the Internet's backbone. Please run pings and traceroutes to different websites (especially the ones you have issues with), and post screenshots so we can see what you see.
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a week ago
No, it doesn't when you're on a mobile phone, unfortunately. I wish they upgraded that functionality. Maybe the Hughesnet reps on this site will have another option for you. EDITS: Uploading stuff to Google Drive and sharing the links would be something you could do. Or you could get a Flickr account and upload your photos from your mobile phone to that account, then share the links.
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a week ago
You will need to post them here, making sure that they show the time and date on your computer. Thanks.
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a week ago
1 Kudo
Cool! You can cancel the service without an ETF. Might want to do that. Glenn wrote: None
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a week ago
Each time a data packet ‘hops’ (that is, is handled by a device along the path) several milliseconds of latency are added. The physics involved account for approximately 550 milliseconds of latency, a limitation shared by all satellite providers. In addition to transmission times, there are other factors that contribute to the total latency experienced by the end user, factors such as the network itself, IP/satellite translation overhead, speed of upstream connections, and traffic (congestion). All of these variables combined contribute to and account for the differences you see in latency measurements.
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a week ago
Latency is a measurement of time delay in any kind of system. In satellite communications, it’s the length of time that it takes a signal to travel from your home to the satellite in orbit above the Earth), and then down to a ground-based gateway which connects you to the internet. Each leg of that journey is about 22,300 miles, which sounds like a long way until you realize that our signal travels at the speed of light ( 186,282 miles per second). The whole round-trip is measured in milliseconds, often referred to as “ping.” The ping on satellite internet is usually around 638 ms, compared to ping of 30 ms or less on a typical cable network. Edit: You say your latency improves at night. How are you measuring it? The most accurate method for measuring latency is by pinging a server. If you're using anything else, you're getting inaccurate data.
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a week ago
1 Kudo
According to this, "If you’re trying to connect a Google Nest Protect, make sure your router supports IPv6. Your Nest Protect uses an IPv6 address to communicate and set up connections with other Nest Protects."
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a week ago
1 Kudo
No worries, @GabeU . :) @GabeU wrote: Sorry, I missed your prior Modem Isolation Test post.
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a week ago
1 Kudo
" No, I said data is lost. That means it in fact has. There is no "if"!" The fact is that data has been used by something/someone. It is not lost -- it was used, and we have shown you ways you can see when and how. You seem to prefer to make a baseless (and irrational) claim, but don't seem willing to produce proof, so it stays a claim. We're here to help, but you need to run the protocols. Otherwise you're wasting your own time.
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a week ago
1 Kudo
There's really not much at all that can be done without him running the protocol to show that data has, in fact, been lost. He's had as much help as we can give without him running the data leak protocol. He also hasn't replied to the question about what the SCC shows as being connected, so we've pretty much done what we can, and the ball's in his court. @Reggie wrote: Hopefully someone with more knowledge about the HT200 & Gen5 will jump in & help.
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a week ago
" My wife is here some of those times but she never uses the wifi." Glenn, does she connect to the Internet at all? Maybe with a computer connected directly to the modem?
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a week ago
OK, what I suggested is a way to prove data is being used when you're not home. One way to make sure no data is being used is to turn off the modem.. Without running the data leaks protocol, you can't assume there's faulty equipment. The protocol will actually show whether there's an unknown data leak or not. HughesNet will require the protocol before they do anything like, for example, provide you with new equipment. You need to run the protocol on your side, because HughesNet doesn't live with you and can't do it. Until you run the protocol and post the required data, there's really nothing we can do for you here, and nothing that HughesNet will do. The HughesNet reps will be back on this site next week. They're usually on during business hours, M-F. They will likely wait for you to provide the requested data before they intervene.
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a week ago
2 Kudos
Sorry to hear you don't want to figure out what's going on. There's an answer, but we need your help to find it. If you ever decide you want to figure out where your data is going, we can help; just remember to run the protocol linked above first. Looks like there's nothing else we can do for you for now.
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a week ago
1 Kudo
I suggest you unplug it next time, Glenn. Do you live alone? I ask because if there's someone else in your household, they could be using the data when you're not there. In any case, if you unplug the router from the wall, there would be no connection with the satellite, and no data usage.
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a week ago
1 Kudo
If he has no devices connected, wouldn't the only thing that could track data [Edit: meaning, track data usage] be a router equipped with a data tracker? @Reggie wrote: .Do you have a program that will track data usage?
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a week ago
1 Kudo
Well, if you ever want help from this site, please follow the protocol linked above. Good luck. Glenn wrote: And I repeat, yes, they did. NOTHING was even here to be hooked up to the wifi.
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a week ago
1 Kudo
I repeat, HughesNet doesn't steal data. They sell you data and you use it (or things on your network use it even if you don't). Something/someone in your network is using your data and you're not aware of it. People here can help you troubleshoot, but you need to be willing to do it. This will help you figure out where the data is going. If you're willing to solve the mystery of your disappearing data, please follow this protocol: https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085 There are many people here who are happy to help, but you need to work with us.
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a week ago
1 Kudo
I hope your solution holds! You've had enough frustration for a while.
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a week ago
I had the same problem with Kindle, years ago. I didn't realise it was constantly connecting to Amazon until I noticed a data drain. I turned off the wifi on it and mystery solved. Good idea to secure the network too -- at least change the passwords regularly.
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a week ago
3 Kudos
Hughesnet doesn't steal your data. Things that are connected to your modem use data. Anything connected to your modem, such as smart TVs can use data by themselves. To see what's connected to your modem, go to this page: http://192.168.0.1/limited.html#!/general/conn_dev_info If you don't want your connected devices to use data when you're away, you could unplug the modem and/or turn off the wifi. That way there'd be no usage.
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a week ago
Have you tried contacting the company? https://nest.com/support/contact-us/ Edit: The issue may be related to IPv6. Hopefully a mod or another suscriber here will tell you how to enable/fix that with HN.
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2 weeks ago
1 Kudo
What websites are you having trouble with? Are you trying to access these websites using a VPN or a proxy? Have you tried clearing your browser's cache, history, and cookies? Have you tried accessing the websites using a different browser, and if so, are you getting the same message? denis1112 wrote: I kept getting access denied on this server because I don't have permission message on some websites. Why ?
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2 weeks ago
I can see how that'd be super frustrating. Have you tried the steps outlined here? http://customer.kb.hughesnet.com/Pages/7014.aspx They're under Outlook Mail Settings.
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2 weeks ago
What times are you watching these videos? Also, if the are YT videos, they do tend to buffer and pixelate a bit. I have very clear streaming from Prime, Hulu, and Netflix, but not form YT. I believe it has to do with the technology they use to deliver the videos (someone please correct me if I'm wrong...I remember one of the mods explaining this a while back). vantage255 wrote: I am still having issues getting a video to stream without interuptions though. I have moved back to being behind my firewall again. I dont seem to see any different speeds when I am connected directly, so there didn't seem to be a point. Overall this is better speeds than my 1M DSL lines (I have 2 in addition to the Hughesnet), but While I am not expecting low latency performance (What I have the DSL for), I was hoping to have consistant video streams.
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