Your frustration is understandable. Throttling is what happens when a subscriber runs out of data, and it refers to the speed being significantly reduced. The data tokens we can purchase restore the speed. So, when your "data tank" shows at zero, you can purchase a token and put a little bit of data into the tank. Some people never buy tokens -- they just deal with slower speeds. The experience with the throttled speeds varies a lot. Some people do just fine with the reduced speed; some can even watch YouTube. Others can hardly do anything at all. HughesNet is not controlling your daytime experience. The other users in your region are. The more users, the more everyone's experience suffers, because the system gets taxed. Satellite internet is limited -- the satellite only has so much data to go around, so the company needs to ration it. Think of it as soup: the more people helping themselves to soup from the pot, the less soup there is. Same with data. During the day, people are awake and doing stuff with data -- studying, teaching, working, watching stuff. This makes it so there is less data for everyone, and everyone slows down a bit. It's just the reality of statellite and the fact that it can't be upgraded without launching a new upgraded satellite, and this takes years and a lot of money. Companies like Xfinity or Spectrum are terrestrial, so when more capacity is needed, they just send a truck with some techs and they install stuff to expand the capacity. But the satellite is in orbit, so once it's been launched, there it sits and it can't be upgraded until a new satellite is launched. The contract says that service and performance aren't guaranteed, so not being able to watch TV is not a breach of contract because the contract doesn't say that the company promises you can watch TV with the service. When your data runs out, your speeds will be lower -- but it seems to be you're already experiencing lower speeds anyway, so you may not notice a change. They will not cut you off, though. You can continue to use the service at the throttled (reduced) speeds. They won't cut you off if you run out every month, either. I think it might be interesting for you to see what happens with your experience when you run out of data. Recently someone posted that they did better when their data was gone than when they had data. This may or may not happen to you. @Liz has started working with you, so hang in there , as the process can take time. Figuring out what is causing problems is like detective work and a lot of patience is needed. Looks like right now Liz is trying to figure out why you can't stream, because you've mentioned the biggest problem is you can't stream. Maybe you should focus more on the cause of the low speeds? If the speeds go back to normal, you may be able to stream. Right now your speeds are slow at all times of the day -- that's not what's to be expected, so maybe it might be more efficient to figure out why that's happening, why speeds are so very low at all times.
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