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About maratsade
since
06-05-2015
maratsade
Professor
3702
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1564
Kudos
42
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a month ago
It's a Testmy glitch. gaines_wright wrote: Wow! How do you guys get all of that speed! I seldom break 30.
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a month ago
They may help if you explain the situation to them -- I suggest that you go myAccount and Billing (https://community.hughesnet.com/t5/myAccount-and-Billing/bd-p/AccountandBilling) and post there, giving a bit of detail (don't share personal information such as name, phone number, etc.). The HN mods will not be here until Monday, but they should see your post then and they will respond and will likely contact you via private message with more information. Give them a couple of days to get back to you. Lyndz1416 wrote: So I know that there is a fee for early cancellations. But has anyone contacted them about canceling due to a person getting laid off and not having the funds to pay a bill? Do they help at all with the fees? Thank you
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a month ago
1 Kudo
If you're on the 7th month, your fee would be $340. The HN mods may have some more information for you when they return on Monday, though.
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a month ago
If you want to use your speed tests here to troubleshoot or report speed issues, the engineers require a standard download test file size of 25 MB. I hope you get an answer about your TV. That's very irritating that YT works but NF doesn't.
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a month ago
@GabeU has done VDS testing and he'll probably chime in to give you some advice when he gets online. Edit: for your Testmy.net tests, please use the 25 MB file size for downloads.
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a month ago
Your post is a bit rambling and hard to understand. " I was charged an early termination fee after being told that if the problem was not resolved in a month." Something's missing there. " there is no way I should have been charged 220.00" Why not? It was probably what you owed. " Not to mention this was my second contract with them." So? If you end a contract early, there's a fee, even if it's your second contract, or your 10th.
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a month ago
1 Kudo
Well, if YouTube is working on the TV, then it's not an issue with your HN system. It may be an issue with the Netflix app on your TV. You may want to read the manual to see if there's a troubleshooting section, or contact the manufacturer.
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a month ago
Are you talking about HughesNet email? atfish wrote: My inbox emails have disappeared. They are not in: sent, spam, trash, or drafts. Anybody have any ideas????
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a month ago
" maratsade, that time where engineering had to step in was likely because that issue was trending. Currently I'm not seeing any other reports about iMessage from other customers so it may not be the same situation from before." Sorry, I should've been clearer about this.
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09-19-2019
11:42 AM
I had that issue a while back and HN fixed it fairly quickly, so I hope they can do it for you as well. js20692 wrote: Hi! I have been having an ongoing issue with not being able to send or recieve imessage photos. I have tried resetting the router, resetting the phone, resetting my network settings on the phone, and have contacted Apple and cannot seem to resolve the issue. Is there something else I should try? It is only an issue when my phone connected to the HughesNet WiFi. My other devices do not have an issue with the WiFi at all. At my current location, I do not have cell service and rely on my HughesNet connection to send and receive all imessages. Any help would be greatly appreciated!
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09-19-2019
07:02 AM
2 Kudos
Sure, you could do that, but that would be like cutting off your nose to spite your face. It has more negative consequences for you than anyone else, but you're the only one who can decide how to proceed. Another thing you could try before you go that route would be to go to the main Tech Support page, click on Start a Topic, and give some details as to what's happening with your system. You may have to do some troubleshooting, but the HN staff on this site would get involved and they could help you figure out how to fix the problem. If the problem is unfixable, they may cut you some slack with the subscription.
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09-18-2019
09:18 PM
1 Kudo
I do the same thing, only use it for notifications, and also have it set up to forward everything. @GabeU wrote: That's what I'd recommend, too. I don't even use my Hughes email for anything other than community notifications (no choice in that), which I then forward to my MSN address. I think the only other emails I've ever gotten there were a couple of test emails I sent myself and the welcome email from HughesNet.
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09-18-2019
08:58 PM
2 Kudos
You may want to consider using something else, like Gmail. chynst1 wrote: If they cant give me the old email account back then I cant risk using their mail anymore. Who knows what they will tell me to do next time something happens
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09-18-2019
01:48 PM
2 Kudos
Amazing how they can't tell, from a distance, what a talented and experienced person you are. HN should hire more psychics. NicciD24 said, crassly: Dear Liz, I know that you guys there are use to dealing with people who don't know what they are doing or don't follow direction but I promise you I am not one of those people. The ATA in plugged directly into the router that was supplied by Hughes Net! I have reset both router and ATA box, I have disconnect the Netgear router and took it out of the loop as well. But nothing seems to be working. On Thursday it will be 3 weeks with no phone. I hope my father has not had an emergancy in the hospital that he is in. Plus I need to make some very important phone calls, for me to use my cell phone and be understood correctly I will have to drive 45 miles to the nearest cell tower just to get service because using it through the wifi sucks! This needs to be fixed ASAP!!!
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09-18-2019
12:13 PM
It's interesting to see the different experiences people have. I have Verizon as well and it's very slow and unreliable (and expensive to boot). I have no problems with HN. I couldn't do a thing if I relied on Verizon. If you have such a good experience with Verizon, you may want to just use them as your ISP. mjob66 wrote: I have Verizon cell phone unlimited with a jet pack and get reliable, faster and consistant service than this crap hughs offers. What a complete scam this company is. I pay less for Verizon than I do for hughs. No slow downs, no slow loading web pages, I can stream movies and shows without buffering.
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09-18-2019
09:18 AM
Could you provide a bit more detail as to what happened/how it happened? I have everything that comes to the HN email forwarded to another email address, so in the event of catastrophic failure, there's a copy.
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09-17-2019
04:50 PM
The Hughesnet staff on this site unfortunately have little to do with the business section, so I'm not sure how much they'd be able to to help you. Hang in there, though, they might have some info for you. It may or may not be today, though, as it's close to 5 pm and they may not be here much later than that.
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09-17-2019
04:43 PM
Understandable that you'd be upset over this; however, this community is for residential users. There's a customer service number for business users and you may want to call that and express your concern.
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09-17-2019
12:40 PM
You may want to start a new thread with this, instead of posting under such an old one. Your idea is not bad and the company may consider it, or they may provide more information as to why they don't send messages. For very big outages, they post information on the first page of this community and also to their social media accounts. generalp2 wrote: It would be nice if Hughesnet would maintain an SMS list and send me a notification when an outage happens that affects me. Not knowing what was going on and unable to get on the internet at all, I was completely in the dark. I tried calling but they had their ACD set to hang up on any call after 5 minutes (I know that drill from my airline days). After about 4 attempts over 2 hours, I finally gave up and figured out for myself that they had an outage. (I would have gotten to the internet via my phone but I get no bars where I live). If Hughenet is reading this, please text me next time! (I do get texts from my 0-1 AT&T bars occasionally)
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09-17-2019
09:48 AM
Oh dear...they waived a fee? And they gave you a discount too? No wonder you're upset.
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09-16-2019
09:02 PM
There may be an outage at the gateway; if so, there will likely be an announcement. Check HN's social media sites (Twitter, FB).
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09-16-2019
09:01 PM
1 Kudo
There may be an outage at the gateway. If so, there will be an announcement. Edit: Do you know what beam you're on, and where your gateway is?
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09-16-2019
07:55 PM
1 Kudo
Where is your gateway, though? There could be issues there. Edit: If you don't know how to identify your gateway, see this tutorial: https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/
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09-16-2019
07:46 PM
It may be related to bad weather at your location or at the location of your gateway. Have you tried rebooting the modem? Hang in there; I'm sure someone here will give you more complete advice.
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09-16-2019
05:46 PM
1 Kudo
I don't use one so I can't offer suggestions, but you may want to read user reviews for the different boosters here: https://www.amazon.com/Best-Sellers-Cell-Phones-Accessories-Phone-Signal-Boosters/zgbs/wireless/2407782011
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09-16-2019
11:21 AM
2 Kudos
Your file sizes are incorrect. To have speed issues addressed in this tech support community, you will need to follow the protocol outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
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