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About maratsade
since
06-05-2015
maratsade
Professor
3299
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1349
Kudos
32
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03-19-2019
08:23 PM
1 Kudo
I've never done a tracert with a Chromebook, but found these instructions: CTRL+ALT+T will open up the command prompt Type “ping webaddresshere.com” – replacing “webaddresshere.com” with the address or IP you want to ping Type “tracepath webaddresshere.com” – replacing “webaddresshere.com with the address or IP you want to traceroute. Obviously hit enter after typing in desired action (without quotes) and let it run! Type “exit” and press enter to go back to your normal Chromebook experience
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03-19-2019
08:13 PM
1 Kudo
So, that seems to indicate that there's a problem between your location and that server. lthum wrote: I just tried this and I got 29 line of "no reply"
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03-19-2019
07:48 PM
1 Kudo
I'd try a traceroute -- if there's trouble somewhere, that hop will have asterisks next to it. Or it could also have a very high latency number (which in my experience the browser interprets it as the website timing out).
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03-18-2019
11:48 AM
1 Kudo
What utter nonsense. This is a tech support site, so of course,people posting here have issues. The company has 1.2 million customers -- they don't all have issues. Many of us don't. The Feds have no problem with Hughesnet. HN actually has many awards and is a pretty good company, based on their ratings and the awards they received. You know, actual evidence vs opinion. Just because you are disgruntled is no reason to post misinformation. Have a problem? Give some detail and let the people on this site help you solve them. Hate the company? Pay the ETF and go somewhere else. You're not chained to the service.
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03-17-2019
01:40 PM
1 Kudo
reluttr, PlayOn Cloud does not offer memberships; they offer storage plans. The cheapest storage plan is $2.99 a month (there is no $8 plan). The storage plans are just for that, storing recordings in the cloud for as long as you pay for the plan. Without a storage plan, recordings are stored only for 7 days, so you need to stay on top of your recordings and download them promptly. Storage plans also give you a set number of recording credits a month, but they need to be used during the month. You can buy recording credits that never expire for as little as 20 cents. Depends on how many you buy. Right now they're running a sale of 50 credits (that do not expire) for $10. I find this option much better than the storage plan. I download recordings promptly so 7 days storage is fine for me . Cloud plan recording credits may be used for recording videos of any length and must be used during the subscription month. Additional anytime credits that never expire may be purchased as needed. You may change or cancel your plan at any time. Recording with PlayOn Cloud is legal, and you can record from many sources, including Hulu, Prime, HBO, Netflix, Showtime, etc. Please be advised that using apps such as VideoDownloadHelper to record shows is actually illegal and that the MPAA and other agencies do crack down on such things.
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03-17-2019
10:14 AM
You may want to start a new ticket by going to https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport and clicking on Start a new topic. This will keep the tickets separate so each ticket can receive individualised attention. For speed issues, please also follow the protocol outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/td-p/110034/jump-to/first-unread-message Please note the Hughesnet reps and engineers require this protocol in order to address speed issues. Onelakedawg wrote: We live in the eastern US and I find that from 5AM until 1030AM m speed is good enough to stream video with no buffering issues. Around 1030 it’s almost like running into a wall. Video stops running. I run out of data every month. A lot is wasted trying to stream video. Even the tokens are wasted. Strange thing is my Amazon Firestick works pretty good. My IPTV service requires more speed and won’t stream unfortunately we presently have no other choice here except HughesNet so I am grateful for what we receive. I agree. They’ve oversold and cannot deliver.
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03-17-2019
10:10 AM
" My guess is the satellite service is oversold and for that we've paid the price, both in speeds and out-of-pocket cost. But who knows?? Anyone?" Not necessarily. There may be other reasons for this (and to complicate things, these reasons may be different for different beams and for different geographical areas), which is why when people post their tech issues here, there is so much troubleshooting. It is necessary to figure out what's going on, and it can be a slow process. Guessing what may be going on is unproductive; systematic testing is what gets things done and improved, but again, this sometimes takes time. rs159 wrote:
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03-15-2019
05:51 PM
" sheer mass of complaint from its customer base" Credible evidence for this pronouncement?
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03-15-2019
10:10 AM
1 Kudo
I'm not surprised. They're a very honourable company. anbmamma2010 wrote: HughesNet let me out of my contract with NO charges because my speed was indeed not where it should have been. Even with them trying to fix it on their end.
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03-14-2019
09:16 AM
I think this one's for the HN mods on this site to handle. They should be on shortly to address your issue; they can run remote diagnostics on your site to see what's going on. Hang in there.
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03-13-2019
06:14 PM
1 Kudo
It has worked for me every single time, so far (knock on wood). Great idea creating a shortcut to the folder!
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03-13-2019
03:34 PM
I've been using a different method that works for me on Windows 10: I open task manager, look for the instance(s) of the meter, end the task(s), close Task Manager, and the meter then opens just fine.
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03-13-2019
03:10 PM
What fix do you use? Vampy wrote: While you say my fix doesn't work I've had to do it at least 10 times and it's always worked for me. I haven't been back to this thread since I started it and see there are 13 pages of the meter problem since I left. I am still having problems with it but not as often now. I used to have to do this weekly and now it's every few weeks. I'm looking through the fixes to see what you all have found. If this meter is somehow fixed no one will be looking through this thread. Now they know there's a problem with it.
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03-13-2019
12:53 PM
" The messages started March 1st and the expiration date on the card was 03/2019 (good to the end of the month) I wonder if HN thought the card expired at the start of the month." Often billing departments work this way, and this needs to be taken into account by credit card users. It's an automated process, so it doesn't really think like a human would. Glad this was resolved for you.
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03-13-2019
12:49 PM
Speedofme and similar apps are not reliable for satellite internet. Please use testmy.net for your speed tests, especially if you need support with speed issues, as testmy.net is required in order to escalate speed issues to corporate engineers.
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03-13-2019
12:45 PM
1 Kudo
If you are trying to play real time games, you won't be able to do so very well or at all with satellite internet, due to latency, an unavoidable issue with satellite internet. To address speed issues in this community, please see this post with instructions on how to proceed: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
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03-13-2019
07:50 AM
"The don't like you to put the Triple B, saying you are going to put a complaint in with them, but I wll be doing so very soon, unless I hear they are waving the early termination fee. " There is absolutely no reason for Hughesnet to be upset when customers contact the agency you mention. It's just an intermediary agency that connects them with customers in a much slower way than here, where customers can be connected directly and get answers right away. Also, the agency you mention gives them an A+ rating. Blocking your card? Charming. Enjoy collections.
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03-12-2019
12:09 PM
Sorry, not trying to nitpick, but understand. Thank you for the clarification.
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03-12-2019
10:11 AM
In a previous post on this thread you wrote: " The last time before the tech I was able to realign and get it going..." Bbrusch wrote: Did you notice that I did not say I realigned it? there was a tech out after I secured it, and again in February.
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03-12-2019
08:08 AM
Very likely they will not do that as it isn't a "thing." Like Gabe said, they will pull your sales call to see if proper expectations were set. This may be the only chance you get at some kind of arrangement. But the contract starts as soon as the equipment is installed, and there's no backsies (this practice is not unique to Hughesnet, by the way), though the company will work with you to try to maximise your network. anbmamma2010 wrote: We just aren’t satisfied with it! At all. So we are looking to go through a different company.
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03-10-2019
05:49 PM
You only have 3 months left, right? Where do you get the $300 figure? Equipment fees?
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03-10-2019
11:13 AM
1 Kudo
And probably not prioritised, right? I'm not sure how this works. @MarkJFine wrote: ...unless they'd rather pay for an impromptu, rather expensive, user-requested tech visit.
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03-10-2019
07:34 AM
The service agreement specifies the speed is not guaranteed and lists several things that can cause the speed to be less than the max. When you buy a car, it comes with a sticker that tells you the mileage per gallon, but very often you get less, though sometimes you get the same mileage stated, and sometimes even a bit more. Same with ISPs. Surgeons sometimes have to go in again to repair something or perform more procedures. It happens, whether the patient is happy about it or not. Your expectations don't manipulate reality; they have to adapt to reality. You were directed to this site for answers, and you are getting answers, though maybe not the ones you'd like to get, and that can't be helped. This is a tech support site, and troubleshooting is required. So if speeds are your issue, please follow the instructions in the article, and give people here (subscribers and HN staff) the opportunity to help you figure out how to maximize your network. We all want to help, but we can't if you don't do your part.
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03-09-2019
06:34 PM
2 Kudos
Is your main issue slow speeds? To get speed issues escalated to the corporate reps, people are normally asked to follow the steps outlined here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 If you have other issues, please provide details. As for a new provider, it is your choice to go with whomever you want. If you think the new provider will be better, then maybe you should choose to go with them. Are you still under contract with HN? If so, there may be an early termination fee. The phone reps are the first line of response for issues and they can only do so much. In general, the HN staff on this site is not available on weekends. I don't know about the engineers. The HN staff on this site will be back on Monday and someone will get back to you.
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03-09-2019
09:17 AM
"Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy.." Source: http://legal.hughesnet.com/SubAgree-03-16-17.cfm Additionally, you should review this document, which outlines what you need to do to get speed issues escalated to corporate engineering: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607 (as an aside, you may want to read the other company's community website to educate yourself about the issues their users are experiencing).
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03-08-2019
11:17 AM
Besides brainless being my normal state, I actually couldn't see a page 1 on this thread. LOL, and *facedesk*
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