"That bespeaks poorly of their 24/7 support which has given me nothing but delays and non-action for 3 days. " The phone reps are available 24/7, but are first tier responders, which means they can only do so much (and in most cases, what they can do is plenty) and are mandated to leave some decisions to higher tier support. The reps here are corporate reps and work 8 hour days, M-F (less if they're part time). They reply during their working hours. Being at the corporate level, they are more highly placed and can make decisions the other reps can't. You can always call the phone line and ask to be transferred to an account rep, but that office is also a 9-5, Monday to Friday office. You posted here on Friday, which may have been a holiday for office workers (observation of Veterans Day), so accounts and corporate may have been closed. I sympathise with your frustration, and I hope someone will reply to you promptly on Monday. "Arithmetic skills fade around midnight." So true. 🤣
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