About maratsade

Okey dokey. Godspeed to ya.    Redneckangaroo wrote: Typical Hughes , I am cancelling my service too , as it is crap . That is me mistake I won’t make again !!! If hey are going to use the current Coronavirus then they need to have an option available online to cancel out your account . They have 0 customer service , and no consideration for all who pay their bills and put up with rotten internet service !!   ... View more

It's pretty nuts for everyone. Here's hoping the nightmare will end soon. ... View more

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account. ... View more

Try this:   1. Fully quit the Usage Meter from its own menu by clicking on the donut in the menubar and clicking "Quit". 2. Look for the following directory Windows: C:\Users\[your User name]\AppData\Roaming\ Mac: /Users/[your User name]/Library/Application Support/ 3. Carefully delete just the "HughesNet Usage Meter" folder under that and empty the trash. 4. Restart the Usage Meter. This will regenerate all the underlying information as if it were run for the first time, thus correcting the error.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   John1701q wrote: Still not working, I deleted the program, removed the cache, and restarted the computer. Then I reinstalled it fresh, still getting the same error.   ... View more

Some sites are not working for some people. Among them: iCloud.com, Google Drive, Dropbox, YouTube, and others. HN is aware of this issue The HN engineers are working to resolve it The issue may be external to HN A deadly pandemic is affecting our country and the world. As a result of this, millions of people are working and learning from home, and straining ISP systems to capacity. The issue is most noticeable to users of satellite internet, but it is affecting users of other ISPs as well While terrestrial-based ISPs (such as cable) can add more capacity, satellite ISPs have finite capacity and can't add more without launching new satellites, a process that is very expensive and takes many months Streaming is not working well for many people. The best thing to do about streaming right now is to avoid it. These times call for all of us to show patience and strength in the face of chaos, and to shift our priorities. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   JB69 wrote: It seems to be also affecting newly uploaded videos on other websites as well as application dowloading services such as the microsoft store and google play.   ... View more

Likely issues related to the pandemic, not your installation It will get better, but it may take time These chaotic, nightmarish times call for patience and  a reframing of priorities *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   Cabooose2 wrote:  Maybe installed wrong, who knows.  So, I am being patient through these times of the virus and just hope it will get better.  ... View more

Known issue Affecting other ISPs as well, not just HN HN is working on it They will update us once they have an update to share     *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   V8zspeed wrote: You can add me to this list. Most of the google apps are not working through Hughesnet for my kids on their chromebooks. Nor is it working on my Apple devices. I can switch over to cellular and they work fine on the same device. Very frustrating as it looks like this has been an issue for a couple weeks and my highly expensive and slow internet is basically useless.   ... View more

It is said there is a Chinese curse that goes "may you live in interesting times."   jjrshewmake wrote: Thanks for the reply. I understand and will have patience, (These are interesting times!)   ... View more

Some sites are not working for some people. Among them: iCloud.com, Google Drive, Dropbox, YouTube, and others. HN is aware of this issue The HN engineers are working to resolve it The issue may be external to HN A deadly pandemic is affecting our country and the world. As a result of this, millions of people are working and learning from home, and straining ISP systems to capacity. The issue is most noticeable to users of satellite internet, but it is affecting users of other ISPs as well While terrestrial-based ISPs (such as cable) can add more capacity, satellite ISPs have finite capacity and can't add more without launching new satellites, a process that is very expensive and takes many months Streaming is not working well for many people. The best thing to do about streaming right now is to avoid it. These times call for all of us to show patience and strength in the face of chaos, and to shift our priorities. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

Some sites are not working for some people. Among them: iCloud.com, Google Drive, Dropbox, YouTube, and others. HN is aware of this issue The HN engineers are working to resolve it The issue may be external to HN A deadly pandemic affecting our country and the world. As a result of this, millions of people are working and learning from home, and straining ISP systems to capacity. The issue is most noticeable to users of satellite internet, but it is affecting users of other ISPs as well While terrestrial-based ISPs (such as cable) can add more capacity, satellite ISPs have finite capacity and can't add more without launching new satellites, a process that is very expensive and takes many months Streaming is not working well for many people. The best thing to do about streaming right now is to avoid it. These times call for all of us to show patience and strength in the face of chaos, and to shift our priorities.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   Timothy50 wrote: I am having the exact same issue. No Netflix, Hulu, or YouTube. My son can play Xbox live all day with no issues. All laptops are working fine. Tested these apps on my Android phone without WiFi and they work great. With WiFi on I have nothing. This only started for me on April 4th in the A.M.    ... View more

There's a known issue affecting certain sites, like YouTube, Google Drive, Dropbox, and others.  They're working on the issue.  They'll update everyone once they have an update.  Until then, there's nothing much we can do.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   " I open YouTube and see the selections.  I click on one and it won't run.  The circle keeps going round and round.  I've unplugged and plugged over and over but can't get it to work.  I don't know what's connected and what isn't.  It won't work on computer either although I still have email.  Have missed meetings on Zoom." ... View more

The pandemic is affecting services and it has to do with so many people being at home right now, and ISPs prioritising things outside streaming, such as education apps and business communications apps.  Right now your best bet is to be patient until the major crisis the country and the world are going through subsides.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   Anonymous1991_1 wrote: Since April 3rd none of my apps have been working like Netflix, Hulu and even amazon movies wont play or will continue to give me a error message. Can someone please point me in the right direction of getting this to work i've tried everything and even getting through to customer service is really hard right now, I can't reach a live agent due to this COVID-19.   ... View more

They will update us when they have an update to post.  There's nothing clear about the origin of the problem.    dtgmd24 wrote: Any update from HughesNet on this iMessage issue?  It has been an issue for me for a few years. Clearly this is a problem on the HughesNet end, and many users are experiencing it (based on the multiple threads I have read.)   ... View more

The only way to cancel is by phone.    wgreen0105 wrote: Hello. I’ve been trying too reach customer care since April 4, 2020 in order to cancel my service. I’ve tried calling and tried using the chat line. Both times I had waited over 50 minutes and no response. Can anyone assist me.   ... View more

known issue they're working on it this takes time; there's no magical switch they can flip   To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   hk2001 wrote: Fix it, or waive the fee and pick up your equipment.      ... View more

The issue with sites not loading is not unique to HN, but it's more noticeable on HN because of latency issues.    It's a known issue, they're looking into it Troubleshooting takes time, sometimes a long time Patience is necessary in these chaotic times If you have a workaround (like going to work to do stuff), it'd be wise to use it  lambchopp59 wrote:   I've heard of some bandwidth issues during peak usage hours on other providers with the number of shelter in place persons , trying to stream movies all the same time but this YouTube death issue seems to be unique with Hughes.  ... View more

For starters, go to the system control center page (http://192.168.0.1/  ) and click System Status. What are the numbers next to State Code?       *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.   mlgamblin wrote: Both my 5g & 2g show a strong signal; my laptop connects to my 5g but shows "no internet connection." And yes does the same when I try connecting to 2g. How am I suppose to fix this!?   ... View more

" This is true that they do not tell you that they are not going to give you what they promise, "false advertisement" this is what it is called in your profession"   They are pretty clear with their disclaimers, which are available on their site and on their legal documents -- so no, false advertisement has not taken place here.     "Thank you for all the help to prevent  our first responders from  being able to get these possible life saving masks."   Not sure who your are using your sarcasm against here.  When the whole internet is having problems, it's not a single entity's fault.     Any grievances against HughesNet are to be done via binding arbitration, as stated in the subscriber agreement.  Do you believe you have a legitimate grievance that you can prove (with documentation) to an arbitrator?  If so, you should  initiate arbitration right away. The procedure is explained in the subsriber agreement.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.       mcleod1518 wrote: This is true that they do not tell you that they are not going to give you what they promise, "false advertisement" this is what it is called in your profession. Plenty of money hungry lawyers out there to take that case but anyways. I have a business that needs this internet but yet i am not aloud to use it to support my income from my business or the posting i need to put up. Example, Right now my wife is making masks for local nurses so they may be safe but she has to go to town to display them as we have no way of putting them online. I understand that hughes net does not care about those other than themself. We are a business but are being punnished for watching a video to have ideas about making better masks. Thank you for all the help to prevent  our first responders from  being able to get these possible life saving masks.   ... View more