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About maratsade
since
06-05-2015
maratsade
Distinguished Professor III
6843
Posts
3089
Kudos
107
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Contact Me
03-23-2020
05:43 PM
3 Kudos
There have been several like that one, and they crack me up. OMG, speeds of 50 Mbps?? Cancel, cancel now! Call the feds! EDIT: notice, too, that they have the THREE HUNDRED Mbps package. They can basically travel in time with that one. And then it drops to 180, and then-- gasp! -- to 50. The horror, the horror! It's surely fraud! Thievery! *eye roll*
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03-23-2020
05:38 PM
I see that now! D'oh and facepalm. Thanks, @Liz I was actually looking for a bulk delete, and I just found it. It's under Options, next to the avatar at the top.
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03-23-2020
03:50 PM
How do I delete PMs? I know there's a way because I've used it before, but now I can't find where the delete fuction is. This is not an urgent issue.
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03-23-2020
03:42 PM
1 Kudo
You can only cancel via the customer service phone line (not sure if chat can do it); may want to try after midnight or in the wee hours. But hang around and wait for a rep here to get back to you. stoke wrote: I've been trying to reach customer service for several days to cancel my service. I've not gotten a response to any emails, phone lines have been busy everytime I've tried calling and after multiple times trying the online chat I finally reached someone today after an hour wait and when they asked if they could ask a few questions to assist me better I replied Yes and they never responded back. My billing has already hit me for this month since I wasn't able to cancel it ahead of time. I really just need someone to respond to me. I've been a loyal customer and always made payments on time. I understand these are hectic times, but I still need assistance as long as I am still being billed. Many thanks
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03-23-2020
12:49 PM
This is a public site, so it'd be a good idea to delete your personal data (phone number). The HN reps here will not call you; you will work with them here on the site. Customer Service is busy everywhere due to the coronavirus crisis, so you may need to keep trying the number, or try chat if you can. Everything is congested and slowed down, so you will find delays and slow speeds are the norm. It's likely a rep here will run remote diagnostics on your equipment, so hang in there until they respond, which may not be immediate either. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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03-23-2020
11:19 AM
1 Kudo
https://time.com/5807669/coronavirus-vaccine-moderna/
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03-23-2020
11:06 AM
2 Kudos
Hear, hear. And thanks to @Amanda for showing up on the weekend.
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03-23-2020
10:20 AM
1 Kudo
"They took the 3 numbers I got, which averaged to 16 Mbps and state I was above the threshold." They count the average, not individual ones, and yes, that's above the threshold. May want to run more tests on your own, to get more documentation so you can escalate the issue here. But it looks like you're already expecting a call from an engineer. I would imagine it may take a while, as everyone nationwide is overwhelmed with the coronavirus crisis. The influx of people working from home can definitely be felt everywhere. People on Xfinity (superfast terrestrial cable internet) are complaining about it ("My speeds have gone down to 50Mbps!" *eye roll*). It is even more noticeable for those of us on satellite internet. Things are going to be difficult for a while. We all need to be patient and tolerant and do the best we can with what we have. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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03-23-2020
10:12 AM
Drinking a cold one will help you chill! :) Raining here, so I can chill by lying down on the lawn. Costs nothing. LOL stargate7 wrote: I dont let stuff like this bum me out! Iam one go with the flow type of person! I hope every body would just chill and let this Covid-19 play out, from where iam at we are just distancing our selves and ALL the resturants have the "To Go deals going on" NO dine inns for now until April 3rd and the the Gov. will make a decision on wheather to extend that date or not! Its just another day in the neighbor hood for us, doing yard work and drinking a cold one every now and then! Yall have fun and remember "Chill" stargate7
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03-22-2020
10:53 AM
2 Kudos
To do that, go to the Tech Support page and begin reading the tickets from the beginning. There are currently 136 pages of posts. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. darkwoods1 wrote: Where do I find posts from people who your testing outside of Hughes net speed test and history helped them!
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03-22-2020
07:05 AM
You can totally participate, but this is a tech support site, and you're not offering tech support. robinloraditch wrote: I am sorry, I am a paying customer with ongoing, unresolved issues as well, for. 7 ongoing months. I am not ranting, and i sympathise with the op. I do believe that I may inject my input as well, just as you do on about every single post. I did not direct my comments towards you, in any way whatsoever.
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03-21-2020
08:33 PM
Oh, that stinks. I have had moderate success by lowering the quality of the images, though they take some time to go through, but at least they go through. I still have issues sometimes with accessing icloud. When the problem happens, images take a long time to go through or fail altogether, icloud is unreachable, and so is Google Drive. Very odd, given everything else works just fine. If I change networks, the problem vanishes. A mystery!
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03-21-2020
06:07 PM
"For the last 2 years, bonus and unthrottled speeds have been near 25mbps. When testing my setup yesterday, I saw they were at my historically throttled 2mbps, not surprising as I reached my limit. This is where my confusion comes in. How is this an increase to speeds even after reaching data limit as per announcement?" HN can increase the throttled speeds -- but they can't change congestion, that is, the number of people on the network at the same time. Congestion reduces speeds. If the speeds are, say, 25Mbps, and you add more people to the mix, the speeds will reduce, because more people are using the system and slowing the speeds down, the same way that too many drivers on the freeway slow down everyone's speed, even though the speed limit is 70mph. You are experiencing slower speeds because there is congestion. There is now more congestion than you have experienced for the past two years, because there are now more people at home, like yourself, using the HN network. You will have to tell your employers that speed, for you, will not be guaranteed at all and in fact may get even worse than you are experiencing now.
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03-21-2020
12:11 PM
Sorry, I didn't have anything to post as evidence.... it was more of a vague memory that I had read something about it, and I think it's what @GabeU posted, or something similar. @lighthope1 wrote: I haven't seen HughesNet's name involved in any of the LEO articles I've read. I could have missed something, though. But as far as I know, HN is not part of it...unless they are leasing capacity.
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03-21-2020
12:03 PM
Can you try plugging it somewhere else to see if it works there? If it doesn't, you may need to call Customer Service (there may be long waits), or wait until Monday when the HN reps on this site will be back. Skipper983 wrote: I just got home and seen no internet on my devices. So I check the modem and nothing, no lights at all. I tried unplugging it and still nothing happened. Is there any thing else I could try?
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03-21-2020
10:54 AM
Have you tried contacting Microsoft? The HN staff on this site will not be back until Monday. lldl wrote: Has anyone figured out why, using Outlook 2016, it starts asking for a password, but won't take it, even though it is the correct password. Out of the blue, nothing changed on my end. This has happened several times over the last few years. The last time, it was because someone at Hughesnet changed something without anyone knowing, not even tech support, until I eventually was directed to a higher level of support. Currently, it has been happening off and on for the last week. the webmail is working fine. It is only happening in Outlook 2016. Checked configuration and it matches what Hughesnet specifies for the configuration.
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03-21-2020
10:52 AM
1 Kudo
I've had a similar problem; see my ticket here: https://community.hughesnet.com/t5/Tech-Support/iMessage-images-fail-to-upload/td-p/119426 Not sure if the advice the mods gave me might help you, but thought I'd mention it anyway.
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03-21-2020
10:49 AM
2 Kudos
Which is one reason it's best for everyone to start their own ticket.... @GabeU wrote: That reply wasn't directed at you. It was directed at the original poster, as indicated at the beginning of my reply.
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03-21-2020
10:47 AM
The HN reps on this site will be back next week. If you want to brave the long waits, you can all customer service and they can probably run some tests, though they're Tier 1 support,so what they can do is limited. And yes, your DLs totally stink. I imagine everyone and their dog is uploading stuff for work. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. deankrahn wrote: Yes, i stated download is good...Upload being between 300K and 750K is HORRIBLE.... Also the TV is constantly buffering or NO connection. Which makes it unusable....Again, I state my neighbors was up and running when my went down. I seriously think something is wrong with the satellite or the installation, but I need your team to fix
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03-21-2020
09:44 AM
Are you able to connect a computer or laptop directly to the modem using an Ethernet cable?
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03-21-2020
09:41 AM
You will need to call or chat with customer service. Keep in mind that given the current crisis, there are delays for both, so you will need to wait to get to an agent. The HN staff on this site will not be back until Monday. drchrds47 wrote: I suspended my account for two months but came home early. Can’t get any help in reactivating service
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03-21-2020
09:38 AM
1 Kudo
Yes. Elsewhere, @GabeU recommended that HN block turning off, or pausing, the VDS. @MarkJFine wrote: Might be a good idea not to recommend people turn their data saver off for the foreseeable future. In fact, it might be a good idea to do the opposite.
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03-21-2020
07:02 AM
We're in a severe crisis, and a lot of people around the country are in their homes, using the internet, and perhaps more and more will be added to this intense usage at home. Congestion has increased, and you're seeing the effects.Congestion is much more noticeable to those of us on satellite internet, but everyone is seeing it and many, even those on cable, are commenting on it. The patterns you're familiar with have changed -- there are new patterns now.
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03-20-2020
07:53 PM
Try doing your work after midnight. During the day, the system is bogged down by all the people who are home in quarantine, or sheltered in place, or teleworking, plus all the kids going to school from home. Satellite internet is limited; you need to work around that as best you can. Chelliance wrote: I do not need to stream anything. I need to be able to download clips for editing, and upload videos for transfer back. This is my speed test result from hughesnet
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03-20-2020
06:40 PM
They were telling you to open a ticket because this site is tech and account support, not a comment site. This site has real HN reps at a high level within the company that can help solve issues, and in the past, they've been both very supportive and very successful. To me it's worth a try. I've worked with them when I've had issues and they've been very helpful. Bgleason62 wrote: If it appears I am being or getting upset it is because I was just pointing out to a post that stated people were wanting HN to dump the cap and their service would come to a crawl. I was just stating mine has always been that way from day 1. Then EVERYONE starts telling me to open a new thread and open a ticket. I wasn't asking for anything, I was just commenting. If I am being reactive it is because my first comment was being read into with something I never asked for. I am only stating our experience.
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