About maratsade

Totally see where you're coming from, as the idiotic posts get tiresome. However, I still think the responses may be helpful to others reading the conversation.   MarkJFine wrote: I gave up replying to those kind of posts because 9/10 they just come on here to have a winge and leave, never bothering to see the response, so it's a waste of time. People talk about all the complaints (on a tech-help site, duh), but nobody talks about how many complaints get binned because the complainer didn't even have the courtesy to respond to any offer of help. It's easy to tell which ones are the 'dump and run' kind, because they're all snidely self-righteous and full of paranoid incorrect assumptions, just like this last one... This always happens when someone buys something they thought was something else and want to blame someone other than themselves for their own mistake, because... it's never their mistake.   ... View more

Your post is complete nonsense.    1. Data cannot be used if the modem is disconnected from the power source. If you left your modem on, data may be used even if no one is home. Many things can connect to the modem wirelessly.  2. Hughesnet is a company that provides a service and charges for it; it is well thought of by the feds and other agencies.   This service works well for many. Others have issues, and the intelligent ones reach out and work out their issues and get them solved.  3. Troubleshooting is a process. Hughesnet techs are not magicians or mind readers; they need to follow a protocol in order to figure out what the problem is (just like car mechanics and others do),  and intelligent subscribers understand the necessity of this.  4. A CA is not possible as per the subscriber agreement, which is something intelligent subscribers who do their research know. Additionally, a CA and any other action is lengthy, expensive, and gives the subscriber very little in return.  It makes very little sense to pursue this avenue when working directly with the company yields faster and much more satisfying results.  5. If you have another service that works for you, it might make more sense for you to pay the ETF to break the contract and go.  6. This is not a social media site.  If you want to actually get solutions for your issues (as opposed to joining the herd in their incessant and pointless bleating), start your own topic under Tech Support (just click on Start a topic) so you can get individualized attention.  No one can help you if you don't give them a chance.    guthriewl bleated:   ... View more

When you say "reset," what do you mean? ... View more

If you would like tech help on this site, you need to start a new  topic -- go to https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport and click on Start a topic.     Make sure to explain in detail what the issues are, and be prepared to do some troubleshooting on your side of the system.  This is the only way that people here can  help you.  Just complaining, I'm afraid, is a bit pointless in terms of improving your system.           wkornroad wrote: I couldn't have written it better! The only exception is that I've tried to be patient and have called only every 3 months complaining about the speeds and their false advertising.  Several times I received a new modem (one was a rebuilt), the other supposedly new.  The speeds went up slightly, but soon went down. I've lost many many hours on the phone with tech people.  There seems to be no solution other than trying to find some other provider (not easy as I live in the country). Hughes Net is the worst!!     ... View more

You look even more foolish than you feel. There's no need for your first impression here to be as a rude, insulting, and melodramatic person.  Why not state your problem clearly and politely and give the Hughesnet people on this site a chance to investigate your situation and come up with solutions for you?   I get you're upset about things not working the way you expected them to work, but you may want to remember you get more flies with honey than with vinegar.  ... View more

Before going on a judgemental tirade, you may want to give the Hughesnet reps on this site time to verify your claims and check your mother's account. It's very likely they have already helped, or they will, but you may need to wait a day or so to see this reflected on the account.  ... View more

Yes, it works.  Yes, you can watch Netflix and Hulu, and others.   If you use up your data, you will be slowed down -- regular Internet use will not be all that much different (things like email, or pulling up websites), but it's likely you will not be able to stream anything, especially during times of high congestion (when a lot of users are on the system).     They have no issues helping a customer, and in fact, they tend to be more helpful than other service providers (in my experience). Will they materialise at your door the minute you call? No. No one does. Everyone has people ahead of you they're helping, so it may take a bit to get to you, so you need to be patient.    Since you have not explained what exactly your issues are, except to say "the service went out," we may not be able to help you here, although the Hughesnet reps on the site may be able to run diagnostics of your system and detect any anomalies, if there are any on the satellite side.   If you'd like more help, you may want to explain in detail what's going on. Is it a speed issue?  Are the modem's lights completely off, or are some on?   Any error messages when you go to the modem's page?  (http://192.168.0.1/#!/usage) ... View more

It could be bad weather at the gateway, which is always in a different state from where your system is.  Edit: If you need to learn how to find your gateway, see this tutorial: https://chucksbasix.com/2017/10/06/how-to-find-your-hughesnet-gateway/ ... View more

If there's no power, there's no usage.  It is likely you are seeing the image of the usage before you unplugged it.    The "authorities" will ask for evidence of your claims -- and evidence will also be needed here to prove them.  Take pictures and screenshots, with clocks visible.     Without evidence, you won't get much assistance.  ... View more

Can you get to the modem's System Control Center at http://192.168.0.1/#!/usage?  Are there any error messages?  If you click the "I" (it's to the right of the word "English"), what's the system state code? ... View more

You may have noticed that you're only getting responses from fellow subscribers.  It is very likely you will not hear from Hughesnet staff (they will have the label "mod" next to their name/handle) until you actually follow the protocol listed in https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085   Once you post the required screen shots, a mod is likely to get involved.     ... View more

I hope one of the mods updates that document.... ... View more

I think the way you can test that is by removing the booster from the network.  ... View more

Once again, please follow the data leak protocol outlined here:   https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085     ... View more

Well, maybe the mods here will be able to get to you today.    Reannat wrote: Not enough cell service to make a call or use the chat.   ... View more

Have you checked your account to see if they have added tokens to it?   Breninithaca wrote: However, the Hughesnet tech I talked to said they were going to credit me back the lost data and I'm wondering how long that will take because it hasn't happened?    ... View more

Have you tried the 800 number or the chat? The HN staff on this site are on M-F, 9-5.    Reannat wrote: Still waiting for a response. Going 2 days now without internet   ... View more

Is there some way I can see what devices are connected?   Go to http://192.168.0.1/#!/usage Click the grey I that's to the right of the word English On the left hand side of the screen, click "General" Click "Connected Device Info" ... View more

To get help for data leaks, first follow the instructions here:  https://community.hughesnet.com/t5/Tech-Support/Where-s-my-bytes-Testing-for-data-leaks/m-p/77194#M55085   Data leaks usually happen because of something at your end, so the steps listed in the article will help the Hughesnet staff on this site help you diagnose the problem. It is likely the HN staff will not get involved until you have done your part on your end.  Also note that they're on the site usually M-F, 9-5.    Second, you may want to consider installing the free application Glasswire on your computers (I don't believe it's available for other devices). This application can tell you what's using data. Alternatively, and this is more expensive, you could install a router that also keeps track of what everything connected to it is using.    Breninithaca wrote: We have recently started losing data at a rate of 2 gig per DAY. We usually go through our 10 gig in about 20 -25 days and I usually end up buying an extra 5 gig token each month. But the past week or so the data use has been really bad. We rolled over to the new month yesterday and this morning we're already almost 25% down which is crazy. We have multiple devices 2 of which connect via ethernet the rest are wifi. Devices are 2 Win 10 PCs, 2 iphones, an ipad, a kindle fire, an Xbox One (which i try to leave disconnected) and a signal booster. The signal booster just got installed last week and I'm wondering if it is causing the problem. I keep it off when it isn't needed so could it still be draining data? The second Win 10 PC is also new as is the Kindle. But they are also both powered off when not in use and they aren't actually used that much. The modem is an HT2000W. The signal booster doesn't have a model number that I can find. Our wifi comes up as 2G and 5g on our mobile devices but the 5g rarely works.   ... View more

I'm almost positive the IP address has been the same for me from the start, way before HT1100, so I wonder if it has to do with reducing typing mistakes (typing words may reduce mistakes, as opposed to typing IP addresses).    @GabeU wrote: I didn't even think about the fact that the System Control Center address for an HT1100 might be different than it is for the HT2000W.  In the future I'll be sure to instead use the link you provided when trying to help someone with a modem other than the HT2000W.   ... View more

The Hughesnet people on this site may be able to run remote diagnostics to see what's going on, but you may want to try unplugging the modem from the wall, waiting 5 minutes, then plugging it in again and giving it time to reboot to see if it comes back.        ... View more