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About maratsade
since
06-05-2015
maratsade
Distinguished Professor III
6536
Posts
2953
Kudos
94
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Contact Me
02-29-2020
06:09 PM
You may want to remove your DSS account number from your post, as this is an open forum. The HN staff on this site can find your account number without you posting it. To edit a post, click on the 3 dots in the upper right hand corner of the post and select "Edit."
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02-29-2020
03:53 PM
1 Kudo
The HN staff on this site will be back on Monday and they may run remote diagnostics on your modem to see what's going on. In the past, they have sent people free replacement modems, if they determine that the modem is the issue.
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02-28-2020
05:04 PM
You can stream videos (edit: which is a form of downloading) but not download files? How weird!
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02-28-2020
04:40 PM
Yeah, that totally stinks. This is just an impression, but I think that more people are taking advantage of bonus time data. Have you tested during the entire bonus time? Is it always bad, from 2 am to 8 am? I really don't know what, if anything, you can do about this. When you're not throttled, how do things work during the anytime data hours? Edit: maybe a mod will get involved and will check your system and see if they see anything.
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02-28-2020
04:15 PM
0.0.0 means everything's fine with the system. I wonder if you're experiencing congestion (more people in your beam using the bonus hours, which would clog the system).
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02-28-2020
03:58 PM
2 Kudos
Ah, the genteel society on planes; what a delight. Ill-mannered people should be strapped in the cargo area.
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02-28-2020
03:55 PM
Right, that code means your speed is throttled. What I was asking was what the code is when you're using the bonus data.
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02-28-2020
03:19 PM
Do you have speed results from Testmy.net? What's the number next to State Code when you go to this page? http://192.168.0.1/#!/home/status
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02-28-2020
03:04 PM
02-28-2020
09:58 AM
2 Kudos
Nope. I don't like public sleeping, but like you I see people everywhere doing it. I travel for work a lot, and sleeping on planes is virtually impossible for me, even during very long flights. I usually try to arrive a day or two before my meetings, so I can sleep. I can't even have coffee during or right after a flight -- well, I can, but it gives me migraines. I have a lot of tea (which I prefer to coffee anyway) and that helps a bit.
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02-28-2020
08:29 AM
1 Kudo
Latency and congestion affect the real world experience. The latency can't be changed as it's related to the distance the signal has to travel from the satellite to your home. Congestion depends on the number of users using the system in your geographical area. The more people using the broadband,the slower things will download, upload, and stream. Can't change that either; got to learn to live with it. It's the nature of satellite internet.
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02-27-2020
06:32 PM
1 Kudo
The webpage says that speeds are "typically" 1-3 Mbps. There is no speed guarantee. I still think your sales call should be reviewed if it's available. icyman61 wrote: The sales rep I spoke with and the webpage as i pointed out earlier. Im getting slower than 256kbps
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02-27-2020
06:21 PM
Who told you that you were going to get 1-3Mbps? This is not a guarantee. According to the Fair Access Policy, " The speed of the Services may be reduced to as low as or lower than 1 Mbps." (Source:https://legal.hughesnet.com/FairAccessPolicyGen5.cfm) icyman61 wrote: invald? I was told I would get 1 to 3 MBPS and I am not getting even 1 MBPS! Not even 1/2 MBPS. So telling me I am going to get 1 to 3 MBPS and me not even receiving half of a Megabyte is not grounds for a sales call review?
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02-27-2020
04:17 PM
1 Kudo
" I encourage you to keep really good notes with all case numbers as the help available in this community is thourough and with sufficient information a resolution can be reached. " Hear, hear. Excellent advice!
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02-27-2020
03:16 PM
I have passed your chili recipe to my wife. She's the one who usually makes chili, and I think she basically improvises. It's always very good, though.
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02-27-2020
03:15 PM
LOL. That's an excellent idea for when I have to have the chili NOW. I'm going to make this thing. It sounds awesome and easy.
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02-27-2020
02:06 PM
1 Kudo
Sounds like the weather is affecting your signal. When you go to this page: http://192.168.0.1/#!/home/status What is the number next to System Code? You may have to wait it out if it's weather affecting the signal. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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02-27-2020
01:59 PM
1 Kudo
Weather affects your service, so if there's a snowstorm where you're at OR where the ground station for your beam is at (always in a different state), you can potentially have loss of service. They can't do anything much about weather; it interferes with signals from space and that's basically that. I'm sure your instructors will understand. *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
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02-27-2020
01:18 PM
The national chili day website: https://www.nationalchiliday.com/ Walking tacos....that looks fantastic.
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02-27-2020
09:21 AM
1 Kudo
Yep, I can see why you'd think that, especially with the 403 error ("forbidden"). Reggie wrote: Yes, I could login. The errors I was getting were 403 & 500. I was beginning to wonder if I posted something that got me suspended.
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02-27-2020
09:07 AM
The phone agents probably can't or don't want to invest the time to try the login to see if they see the problem. The community was visible, so if they checked the URL they would've seen they could see posts and assumed there was no problem. Were you able to access your account? I could login to everything on this site except the community. A system status page could also include a "report a problem" form.... Reggie wrote: That is what I meant. The problem I had is I did some updates on my laptop. When I called support they said it was my network. I asked if they could contact the mods on this site to see if there was a problem. The response was no, there is nothing wrong with the site. I spent 6 hours trying to figure out what I did wrong. It is all good now.
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02-27-2020
08:41 AM
1 Kudo
I wonder if Reggie meant they should have notified other support services, such as phone and/or chat reps? But yes, it was easy to see there was an error just by trying to login. It was only the community that was down; I could access everything else. A system status page would've been nice to have, with something like, "we're experiencing login errors for the HN community. We're reported this to our provider and are waiting for them to fix the issue."
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02-26-2020
06:19 PM
5 Kudos
It's because we're volunteers. If we were staff, the post would be: Oh, man, the site's back up! And I was having such a nice break from the HN support community!
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02-25-2020
05:11 PM
1 Kudo
Yes, there are several places. Cafe Beignet on Bourbon St has them ( they also have other locations), for example. @Liz wrote: Any suggestions other than Cafe Du Monde to get beignets in New Orleans? I hear there's always a long line... (Or is it not that bad?) -Liz
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02-25-2020
10:27 AM
1 Kudo
But of course. @GabeU wrote: I just had some Doritos with chip dip Does that count? :p
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02-25-2020
10:19 AM
2 Kudos
That is the life! My wife and I always have beignets when we visit New Orleans. Those little doughnuts are SO good. We love mint juleps too. I could sit on a veranda all day, consuming Southern food.
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