About maratsade

Please be aware that the corporate reps will not be here until Tuesday, due to the weekend and the holiday. ... View more

You have cable available? Why did you choose satellite internet instead?   @Screwthis wrote: OMG so I’m half way 30 minuets of Wait time and am disconnected and man helping does not call back. I need to start over again? Bologna!!!! I hate this service I would rather use unlimited data on phone and get and pay the cable company same 122 I’m paying for frustrating nothingness. Help fix this or refund every dime for crap equipment.   ... View more

How are you disconnecting your devices?  You may want to check that they're truly disconected:   Go to http://192.168.0.1 Click the grey "I" symbol (right next to the language, at the top) Under Advanced Menu on the left, click the plus sign next to General Click Connected Device Info Check under Currently Connected Devices, and also Currently Disconnected Devices This will help you make sure your devices are truly disconnected. ... View more

Where are you going to check usage?  For a quickie view of your usage, you can click "my usage" at the top of the community pages. ... View more

Be aware that hooking up your TV to the Internet when you have a satellite internet provider is likely to eat an awful lot of data and you may run out of data very quickly.  ... View more

They don't have a specific date -- they're working on it; it takes time. ... View more

I've gotten plenty of help by posting here.  ... View more

I know that Beam 68, which is the one I'm on, is having issues, and that the company is addressing the issues of this beam and whichever others are on the list. ... View more

You can switch services to a competitor any time -- it's your right as a consumer.    According to this site (which is maintained by someone who posts here), that code means "No inroute groups available at successfully ranged rates."  I don't know what this means, but I'm sure someone here will know. ... View more

Extra kudos for using "skullduggery." ... View more

The same symptom may come from different illnesses. ... View more

ChaCha, I've seen that too (the service is fast early, but it gets slower as the day wears on), and it seems to me the slowdowns coincide with more people using the service.  Lately, though, the service has been consistent in the slower speed, so the slow speeds happen at all times, be it 6 am, 2 pm, or 11 pm.  Today the speeds are better, and the pattern of early=fast, later=slower is being repeated.   It may be caused by engineerings tweaking the system, I guess, or by a number of other things.    Wouldn't the company know if there is a DDoS attack?    Are business customers placed on the same beams as us mortals, or do they get dedicated service? ... View more

They've given awards to Hughesnet.  But I'm sure they can use the big chuckle.   @WT4FEC wrote: Federal Communications Commission   ... View more

IntoTheWoods, you make a valid point in requesting transparency from the company.  But they have been pretty good at telling us what's going on.  And while  they have not gone into technical details, they have acknowledged that there are issues, particularly with some beams, and that the company is working to address those issues.  Typically, companies don't reveal technical details about issues, just that there are issues and they're working on them. Hughesnet is not different from other companies, but they do acknowledge there are issues.   Perhaps there ought to be an issues forum on this site, so all the announcements regarding the overall health of the system can be in one place (ETA: I realize many announcements regarding the system are posted under About the Community, but that area seems to be a catch-all for all kinds of different announcements, not a dedicated site for system status announcements and updates).   ... View more

ChaCha, that's an excellent question.  I  don't know about Gabe, but I've seen other issues, such as the dish not being properly aligned or having become misaligned; issues with the modem itself needing tweaking or outright changing; and other things.  Every time a user says there's a problem with their setup or their speed, it can be a myriad things, and sometimes it has to do with beam issues, but many times it's the customer's set up.  The company needs to do some triage whenever there's a problem; they need to see what it is that's causing the issue, as many times it's easy to solve (send the user a new modem, for instance), and other times it's part of a larger issue, and they need to know that too to report aggregate information to the engineers who are working on solving the issue.  It's not a simple matter; there are many variables involved. ... View more

I don't think I even knew they had a Pro plan.  LOL.  My plan was much faster than AOL and that was a good thing, but I had to learn a lot about the system to manage it efficiently, or the FAP hammer would fall often.   There was a viral sound file around the Web about the other company, the one that makes it impossible for people to leave -- some guy actually recorded the conversation with the CSR; it was something else.  The ISP is notorious for abysmal customer service and shady practices in billing.  And they have a big chunk of the market. ... View more

I'm amazed you remember what things were called!  I had a different plan -- I think it was 240 MB per day.   AOL was so, so bad. And we couldn't cancel it until the company was forced by the courts to honor cancel requests. I've read that a rather large cable company has the same approach -- they just won't let you cancel.  They have over 20 million customers, so I don't see what the problem is.   The orange button's going to get you, Gabe.   It's evil, and it's coming for you. ... View more

I do the cam thing too -- I don't like that lens staring at me.  And the home, it's dumb.  No smart fridges and things like that here.   Peep it: Still faster than dialup!   I can no longer run the 25MB tests..... ... View more

Yes, it's clear the repeated requests for tests annoy you.  They're still part of the troubleshooting protocol; it's neither evasiveness nor abuse, it's how troubleshooting is done.  Hughesnet didn't invent this approach; it's done by pretty much all ISPs, irritating as it may be for users.      @IntoTheWoods wrote: This repeated and redundant demand for rigorous testmy.net results from each complaining customer is becoming a form of customer abuse. Either HughesNet knows precisely the kind of speeds they're delivering to their customers, or their engineers have no performance measuring tools and are not competent to get a communications satellite into space (which obviously is not true).   What we need is fewer endless and evasive repetitions of the testmy.net routine — which is just a form of buck-passing and denial — and more information from HughesNet on what is going on and when it will be fixed.     ... View more

I get low speeds at all times, including bonus bytes time. It's been a long time since I saw anything close to 10 Mbps. :) There's clearly an issue, and we were told the company is working to increase capacity, and that it will take time.   Speed tests are part of troubleshooting, and they're not difficult to run. ... View more

@GabeU, I don't remember if I was ever in FAP with Gen4.... I think I had enough tokens so I never went into FAP.  I was in FAP before, when we had something like 240 MB of data per day, and that was really bad.  The speed was really awful, so I used to wait for the whatever it was called time when the speed went to normal. Another thing that was really irritating was trying to buy a token, or enable an existing token -- the system was SO slow that it was impossible. I had to call several times to ask customer service reps to enable tokens for me.    "I learned to be right on top of it, so when I would get close and I knew I would go over I had the token usage page right there.  I would go there, then back up one, so when I ran out I could just move forward and it would open up pretty quickly from being in my browser's cache.  It was easier than sitting right on the token usage page and having to refresh when I ran out of data so I could use one of the tokens. "   I never got this to work. As soon as FAP hit, the whole system seemed frozen and I could not apply the tokens without calling customer service.   Gen4 and Gen5 are So.Much.Better.  But even with all the irritants, the prior system (Gen3??) was way better than AOL. AOL was a nightmare.   The orange button of death.     ... View more

I get the impression that the list of unaffected beams might be shorter than the list of affected beams.....    Here's hoping for an engineering miracle. ... View more