About maratsade

I believe only a technician can realign your dish.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

You don't have to pay for it -- you can cancel any time.  If you're still within the 2-year contract, you will have to pay an early termination fee (max $400, reduces by $15 per month after the 3rd month of the contract).  You can also try to fix your problems on this site -- this is a customer-to-customer tech support site and a lot of very experienced people can help you. You will also have help (if needed) from Hughesnet corporate staff (they are at a higher level than phone support).  You  may want to give it a try.  To post tech issues, please to the Tech area.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

"The advertised 25Mbps is  50 times faster."   The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal. Source: https://www.hughesnet.com/about/hughesnet-gen5   *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

"The thing is, most HughesNet customers do get at least 10Mbps, and more. Most actually get the speeds advertised for the service they have. HughesNet can't guarantee this, of course, as there are too many variables in play, but they do generally try to make sure that people are getting at least 60% of the advertised speed of their particular service (legacy, Gen4 or Gen5). "   @GabeU, From what we used to see when the mods posted (back on the old community site) the transcripts of sales calls, often the sales reps DID give the user a realistic picture.  The users often appeared to have forgotten or maybe they were hearing what they wanted to hear. The few times when the sales reps messed up their pitches, they were corrected. Not saying that this is the case for this specific user, but it's happened often enough that it seems to be a trend.    There's also the false expectation of guarantees on the part of the user.  I wonder if they even research the service before ordering it.   The variability of the speed is clearly stated on the company's website:  "Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors."   ... View more

MUAHAHAHAHAHAHAHAH!   Super eager intern working a Sunday shift.  LOL ... View more

I should mention I have some Scots ancestry -- may be why budgeting comes easy to me.  LOL   @MarkJFine wrote: Also known as, "managing to a budget".   ... View more

I think credulity and lack of critical thinking have always existed -- they have been the tools of con men and others for centuries, maybe even millenia.  The internet makes it easier for the silliness to spread, especially since the marks are so willing to engage in the cons.  Seems a sucker is still born every minute, though that may be a low estimate.   ... View more

Everyone who uses the word "fraud" to refer to businesses legally collecting funds must pay me $10.  It's a federal law. The Feds will take this directly out of your credit cards, paychecks, or taxes, whichever is easier for them, so you don't even have to worry about it.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

I don't save up on purpose, but I calculate how much I can use per day (about 1.6 GB), and check the meter to make sure I stay well within that cap.  I use less than that per day, so I quickly have a "surplus" that can be used to deal with Windows updates or to stream.   It's worked very well.  I don't think I was ever in FAP under Gen 4, and never under Gen 5.  Before Gen 4 I was in FAP a few times.  Now I also have a lot of tokens banked in case I use up all my data.  ... View more

Your contract lasts 2 years.   When did you start service?  You can cancel at any time during those two years, but you need to pay an early termination fee if you cancel before the end of the two-year contract.  ... View more

This procedure works for me when the usage meter goes wonky:   Uninstall the meter Go to C:\Users\[yourusername]\AppData\Roaming\HughesNet Usage Meter\, and delete the contents of that folder.  Go to C:\program files\hughesnet-usage-meter and delete the contents of that folder. Re-download and re-install the meter. ... View more

You know, many of us live in rural areas.  In fact, I bet most of Hughesnet's users live in rural areas where there are either no other choices for internet, or the other choice(s) are rubbish and/or very expensive. I have Verizon wireless available: it is expensive and it is rubbish.  Hughesnet works very well for me and for a great majority of its customers.  Perhaps it doesn't work as well for you, and if so you should try to fix the issues you have.  But you are doing people with limited choices a disservice by telling them to discard something that may very well work fine for them.    *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer. ... View more

" On a 50GB Anytime plan I must average 1.6GB use per day in a 31 day month. Of course if I use less I can use more some other day(s) like the weekend."   That's exactly what I do.  Works very well for my household. ... View more

He may have.  Only the Shadow knows.  :) ... View more

@GabeU, seems the font has been fixed -- before, it looked smaller to me than the font on your reply, but very readable still on a laptop screen.  Now it looks larger than your font. Before, there was a lot of spacing between the lines, and now that's gone too.   ... View more

I don't think anyone is trying to get you to go.  That'd be your choice, and if you have a company around that you think does a better job, you are certainly entitled to go with them. I think what people are trying to tell you is that it is what it is.  The company does improve (I have seen them improve a great deal over the 10+ years I've been a customer), and they do so constantly.   Are they perfect? No, but no ISP is.  No corporation is.    Maybe the grass seems greener to you from where you are, but it is likely that another ISP would come with flaws too.  Ultimately, the choice is yours, as you are the consumer.  If the other ISP provides what you need to support your gaming and your streaming, it may be worth it to pay more.    **I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.** ... View more

@AGamer, I'll tag a couple of Hughesnet reps for you.   They are likely gone for the weekend and will be back on Monday around 9 am.  They may take a while to get to your post, so please give them some time, as there may be other people ahead of you.   @Amanda, @Liz     **I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.** ... View more

Good points, Mark.   I also would like to add that even regular cable suffers slowdowns, sometimes significant, during times when everyone in the area's using the system.   I sympathize with the OP, though, as having low speeds, coupled with the latency inherent to satellite, can be quite frustrating, even for those of us who do not use the system to game or stream but need to download a few court opinions, or those tedious Windows updates.  The latency won't go away, at least not soon, so we can only hope that there will be improvements to increase capacity so the system can tolerate the demand a little better.  ... View more