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About lighthope1
since
11-03-2015
Wednesday
lighthope1
Junior
184
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25
Kudos
1
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Wednesday
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Wednesday
@GabeU wrote: I'm waiting to see what the LEO services have to offer. Plus, HughesNet is sending a new sat up next year and they may have much better plans than they do now. We'll see. My understanding is that they are going to start in the Southern States. Which is odd as most of the dead areas are in the North as far as I understood. So I have to wait a bit after the rollout before I can get it. Wish they'd hurry up.
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Wednesday
@GabeU wrote: @lighthope1 wrote: I didn't know they had unlimited plans. I knew they had 150gig plans, but they nixed those pretty fast. Yep. They still have "prioritization" levels, where a subscriber "may" be prioritized behind others during periods of congestion once they reach the level for their particular plan. For some, it's not that bad when they reach that level, but others have their speeds plummet to nearly unusable levels (0.2Mbps, for example). By that definition, HughesNet also has "unlimited" data with "prioritization levels". I was speaking about "at speed" data.
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Tuesday
1 Kudo
@GabeU wrote: @maratsade wrote: Price gougy is what Verizon Wireless charges for tokens: $15 a GB, vs. HN's $3. ViaSat's price for extra data is outrageous, as well. I saw someone mention the price one day on their community and I was shocked. Something like $10 per GB. Edit: For their applicable plans, that is. You can't buy extra for their "unlimited" plans. I didn't know they had unlimited plans. I knew they had 150gig plans, but they nixed those pretty fast. As far as the two satellite providers go, HughesNet wins when it comes to price and data. But don't let's forget that is all a matter of perspective. HughesNet is still really stingy with their data allowance. It's just ViaSat is even worse. HughesNet should be offering 100gig plans these days, considering how much everything has moved online. (And that is even before the Chinese Coronavirus.)
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Tuesday
@GabeU wrote: For reference, 10GB of token data is $30. Granted, that would create a theoretical 40GB plan at $130 per month rather than $126 (it would likely be $125 by their pricing). Perhaps the advantage of unused token rollover would somewhat make up for the $5 extra cost. It's just a thought. I never thought of that. Though it doesn't work out as well if you're willing to take the two-year sell-your-soul-to-HughesNet offer. lol There's just something about paying $30 for a data token that feels price-gougy, even though as you pointed out it works out virtually the same if you aren't on contract. Psycology, huh? tbh, it would be a better money maker for HughesNet. Guarenteed monthly extra cash when the data might not even be used.
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Tuesday
@maratsade wrote: I've often wondered why there is no 40GB plan. I sat down and figured out the per gig prices they charge. 10 gig plan: 6.00/gig 20 gig plan: 3.50/gig 30 gig plan: 3.33/gig 50 gig plan: 3.00/gig A 40 gig plan should slot right in there at 3.15/gig or $126/month. ($106/month if you sign up for a two year contract.) I wonder what Starlink is going to charge per gig. At the moment, anything is better than ViaSat. In my area, they are charging a laughable $200 for 65 gigs. No bonus period! (I didn't count the bonus period HughesNet has since most people aren't up during that time and so it generally goes unused.)
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Tuesday
13 days to go and already have depleted my data. Ugh. Had to do a clean install of Windows, download the updates, download software...argh! Really need a 40 gig plan. Wouldn't help this month, but for me, 30 is too little and 50 is too much (for the price certainly!) Wonder how things are going to change when the next sat goes up. Here's hoping Starlink and the LEOs come on line in a year...!
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Saturday
@Chelliance wrote: No, I shouldn't have to keep buying tokens. Prior to the coronavirus pandemic, max speed on Hughesnet was 25 mbps. If data allowance was reached, that dropped severely- I was seeing between .5 and 2.5 mbps. However, bonus speeds would remain around 25 until I reached 50gb, then it didn't matter what time I used the system, it severely throttled. I've had Hughesnet for a couple of years, I know the speed patterns for my area. I'm not asking for blazing 100+ mbps like I'm connected to broadband, I am asking why their posted COVID19 policy doesn't appear to be in effect once data limit is reached. If you have bonus data available, you should still be getting normal speeds during the bonus period, even if you're throttled during the day. If you're not, you should talk to technical support. Even with the internet being overburdened, you shouldn't be getting such slow speeds if you are not throttled.
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Saturday
@C0RR0SIVE wrote: I wouldn't suggest doing that... Borderline fraud, and can result in someone being locked into a higher service plan for a good while. There's nothing fraudulant about it. Changing plans. Each plan starts anew. If that is the way HughesNet designed it, that's on them. You even get a new data bucket when you change satellites, though that requires a tech visit and a dish reposition. I don't know about being locked into a higher plan. The system will not let you change plans online more than a couple times. After that, you have to talk to someone. They can change it. There is absolutely nothing in the plans that says you have to remain in a plan a certain amout of time. But yeah, you are kind of gaming the system if you try to do this repeatedly. But if you're desperate for data, as the OP seems to be, HughesNet seems to be okay with a one off every once in a while.
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a week ago
You can also change your data plan. That refills your bucket, even if you downgrade. Don't think this is a clever way to get free data, though. The system will only let you do this once or twice every few months before it figures out you're trying to "game the system". But it does work.
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a week ago
@maratsade wrote: " The LEOs will kill HughesNet (and Viasat)." I believe HN is involved in the whole LEO thing, so no. I haven't seen HughesNet's name involved in any of the LEO articles I've read. I could have missed something, though. But as far as I know, HN is not part of it...unless they are leasing capacity.
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a week ago
From HughesNet: To help improve service for all of our customers during this unusual time, we are increasing the amount of available capacity across the network and providing more data for users who have exceeded their data plan. You mean all this time you've been artificially capping the capacity, so we've been running slower and more clogged than we needed to be?
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2 weeks ago
For giggles, I did a traceroute to the servers for World of Warcraft (West), Final Fantasy XIV (Montreal), and Guild Wars 2. WoW had two hops time out. Guild Wars 2 had three. And FF14 had one. I don't know if that means anything. The servers at those particular hops may simply be rejecting test probes, though sometimes they will work. I know GW2 can be a nightmare because you get very little time to move out of the way of a telegraphed attack. WoW is more fogiving, but those high latency spikes make even that just hair-pulling. Maybe FF14 is more workable. idk. They have a lot of fights with a lot of complicated things. On the plus side, it is heavily scripted, so if you learn the script, it is easier to anticipate and pre-move/pre-cast.
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2 weeks ago
1 Kudo
@lm8542 wrote: Yeah, neat tool it came out 502.38 when I entered the beam etc. But when it was last working like thas was early last year, spring 2019. The photo's I posted I can't even get to load but if anyone can see them they show the latency I get 628ms immediatly going up continuously like within 5 seconds 2100, 3500, 6800,12000, 16000 I don't remember it getting above 16000 ms but the photo I uploaded today was 14368ms. I don't think anyone else on Hughes.net is getting that kind of latency. Usually when it tops off at say 12000-16000ms it goes down to like 4000-8000ms. Those numbers don't allow for anything other than logging in and logging out. I am surprised I can even log in. I've gotten 44,000 latency. It's better in the morning/afternoon. Evenings will kill you.
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2 weeks ago
Oh, btw, because of CenturyLink's position in the chain, this is going to affect everything. So you can't bounce to...say...Final Fantasy XIV or Guild Wars 2. You'll get the same problem. You can always ask to switch satellites. That could help. Problem is, the satellite that will likely solve your latency problem will drag you down with speed problems. Pick your poison.
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2 weeks ago
@lm8542 wrote: Thanks for posting. wikipedia says Level 3 communications officially merged with centurylink in November 2017. Most updated info I could find. Yeah, they are a serious problem child for World of Warcraft players. You'll see huge hangtimes from them. If you go to the technical support forums and search for centurylink, you'll see a tsunami of complaints about them. Centurylink will tell you go pound sand. They don't care. HughesNet can complain, since they are the the next link in the chain. They are aware of the problem, but don't know if they have done anything about it. They can reroute around them, but as I said, it's a massive undertaking according to the high-level I talked to. So don't look for that to happen either. Honestly, there's not much that can be done by you other than to eat it and continue to play, accepting the impossible latency spike, or stop playing and save the money. Wish I had better news. Maybe CenturyLink will eventually fix it.
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2 weeks ago
The LEOs will kill HughesNet (and Viasat). From what I understand, they plan to offer higher data plans, higher speeds, and far FAR less ping times than Hughes do. Don't know about price, though. Haven't heard a peep on that.
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2 weeks ago
@lm8542 wrote: The top part of my post was omitted somehow without me being aware of it. Needless to say I have been using Hughesnet since 2011 and have been playing wow (world of warcraft) with the expected latency on both gen 4 and gen 5 after upgrade. The latency was playable and between 400ms-1200ms depending on the time of day. But last year I had to suspend playing this game because I thought it was the game as they released a new update. However, after contacting blizzard tech support and giving them my winMTR results I was told by the tech that it was a hughesnet problem and my first post is part of his reply to my request for help. Level3 is a known problem. It's a serious bottleneck. Basically, anything owned by Qwest has been having trouble with WoW players. Lucky for me, almost everything goes through a Quest server on my route, so I experience monsterous latency. So WoW playing is nearly impossible. The only solution is for HughesNet to route around the problem servers, though after talking with a very high up person, that is a major undertaking. Qwest won't help unless you are their customer. Could you post your original post in full? (You said some of it was cut off) That might help.
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3 weeks ago
Switched to a new satellite and all my data token bytes are gone. Had 20 gb. Now zero
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01-31-2020
10:42 PM
Has HughesNet been giving some extra data in the data token slot? My data token went up from 14g to 21g and I never used a token. Not complaining! Just was curious if HughesNet was giving out a little gift. Good timing. I had to blow a lot of data downloading a 43 g package yesterday.
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12-20-2019
04:02 PM
1 Kudo
@RandyPAlex wrote: My speeds seem to be quite good but the latency is CRAZY bad. I'm having the same problem you are. So let me tell you how it all shook out. You're going to have a near impossible time getting HughesNet to admit there is a problem. Talk to their first level tech support and they will follow the script and eventually turn you over to engineering. That is, even if you can get past them. Their first line of defense will be that the latency you are experiencing is normal. (Yes, they will really tell you that!) Next is advanced support. Some will try to help, but ultimately they will fall back on to that "everything is normal" line. You're not going to get anywhere with them. Laghingly, one mod on this forum even told me to go find another ISP if I didn't like it. (He was reported) I had to climb very high up the ladder to get a real response. But I did get a response. They are starting (just starting, mind you!) to look into an issue of a data clog by the infamous CenturyLink. Other than that, they can try realigning your dish or switching you to a different satellite. Beyond that, you're kind of stuck. That was my choice. They sent a tech out to realign the dish. (They are still working on that. The tech brought the wrong equipment so he has to come back.) Or they can switch me to a different, overloaded satellite. So if the realignment doesn't work out, my choice is high latency or slow speeds. Another possibility is bad gateway management or bad traffic shaping, but based on the data, it really looks like a data clog just outside the gateway. As of this moment, HughesNet is not acknowledging that. But I did get them to look at it. At least, that was what the higher-up told me. He seemed honest, so I will give him the benefit of the doubt. Wish I had better news. But there it is.
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12-15-2019
03:42 PM
@MarkJFine wrote: Hey... if someone can do something with this, have at it (and you'll also have a friend for life): This is going to take HughesNet rerouting traffic around the bad servers. CenturyLink certainly has no incentive to fix the problem as long as their own customers aren't complaining. (And I hear they are complaining) When I was running traceroutes, I would always see a timeout from a CenturyLink server. Either a quest or Level13 like you have in your image. If rerouting is to take place, HughesNet says this is a major, major issue, so it is going to take a lot of feedback to convince them to do this. So anyone who is being affected by this really should be speaking up and providing the data. They ARE looking into this. At least, that is what they told me. Well, the higher-up told me. And as you, completely random but extremely often, like every second.
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12-13-2019
02:34 PM
I sent my report to HughesNet regarding the huge latency spikes (and, as I said, I named names, both those employees who were helpful as well as those who were not helpful). (As an aside, they did find a problem, which they are going to work on.) During our recent phone conversation, they were interested in this data clog by CenturyLink. I referred them to the forum here where it is talked about, and HughesNet said they were going to send someone to research it. I thought it would be good to have a new thread where people can list the observations/experiences so maybe HughesNet could located and identify the specific problem with CenturyLink. HughesNet said if there is indeed a data clog by CenturyLink, it would be a major fix. So any data we can give them I think would be very helpful.
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12-11-2019
09:19 PM
1 Kudo
I've had HughesNet since 2003 I think. I remember when a single raindrop would knock out your interent for days. I have to admit, today it takes a significant amount of snow to stop the signal from getting through. On that note at least, HughesNet has done a massive improvement from 16 years ago.
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12-01-2019
07:38 PM
@Cblucas3 wrote: You say testmy.net is not accurate. I believe it to be "real world". Testmy is extremely accurate, no matter how much the white knights here want to protect HughesNet. I've found it to be very reflective of the latency issues that I am having as well, and apparently you are having as well. I can't even get Facebook pages to load today without timing out. Good luck getting HughesNet to acknowledge a problem. As you can see, they locked my thread where I was reporting it. My guess is actually a data clog by CenturyLink. You may be able to see this yourself by running a traceroute. But then, that is just a guess. HughesNet would actually know, but they aren't talking. Other possibilities are oversaturation (overselling) of a beam, but I don't think so. Bad traffic management or data shaping is also something to be considered. These options would be the best possibilites, because HughesNet could actually do somethng about it. If it really is CenturyLink, it becomes harder as HughesNet may or many not have options available. If they can route their data around CenturyLink, then the problem is fixable. If CenturyLink is their connection to terrestrial internet, they we are all in a hole. Good luck. Hope it all works out for you.
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11-26-2019
10:49 PM
20 second latency spikes tonight.
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11-25-2019
06:09 PM
You already said you were going to stay out of this thread, @MarkJFine. Please stick with your resolve. You are not a helpful person. To address what you said so others are not confused with your deflection: HughesNet says there is no problem. HughesNet says that these high latency spikes are normal. HughesNet says if we don't like it, we can go find another ISP. We are only speculating that CenturyLink is the problem. The fact is, we don't know because HughesNet won't comment on the issue or even acknowledge it. It would be absolutely fantastic if HughesNet jumped in and said: Thank you for your feedback and the data you and others have provided. Out engineers have looked at the problem and we have found that the latency is coming from our connection to CenturyLink, which is our direct connection from the gateway you use to the main internet. We are currently working with CenturyLink to resolve this problem and we will give you regular updates on its status and when it will be resolved. Until then, please continue to report to us latency spikes and anthing you are doing that may help us find a pattern. Thank you for your contiued patience in this matter. To be honest, though, at this point it would be difficult to beleive even that statement now, as it would be read as them just telling us what we want to hear. It is something they should have come forward and said right at the beginning. As maratsade said, it is good for the rest of us to share our experiences so we can help isolate this issue, find out what is causing it so maybe a solution can be found, and also so others can see how HughesNet works (or not works) with its customers. @MarkJFine wrote: @lighthope1 wrote: You must be referring to HughesNet since they don't see a problem. No... You. The absolute last thing I'm going to say on the matter: If Facebook is having a problem, should HughesNet assume responsibility and acknowledge that as well? Because that's precisely the same thing as what you're insinuating. The problem is so much larger than HughesNet that you're having a problem comprehending that. Bottom line: Your internet works from you to HughesNet, to CenturyLink, to whomever, to Facebook, and back. HughesNet's responsibility to you is just that, between them and you. Anything beyond that is OUT OF THEIR CONTROL.
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11-25-2019
04:42 PM
@MarkJFine wrote: I know... was just reinforcing my earlier comment that others don't want to accept. You must be referring to HughesNet since they don't see a problem.
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11-25-2019
04:42 PM
@maratsade wrote: It wasn't me asking the question, @MarkJFine . I was quoting Lighthope. :) Edit: but it does appear that CL is right messed up. If I had to bet money, I'd say it was CenturyLink that was the actual problem. The issue we have here is that HughesNet won't even acknowledge there is a problem, and then spout off brain-dead statements like "That is how satellite tech works" and "You can go find another ISP."
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