After one night of testing, I am still getting some higher than normal latency, but it has smoothed out somewhat, and I have not gotten any of that 6K+ latency. I will keep testing and report in this thread what is happening so everyone can see. @Damian wrote: @lighthope1, Thank you for contacting us. I have been following this thread for the past few days and watching our representatives troubleshoot during your calls. You have? Then I am somewhat disappointed that you never jumped in to say anything. It was I who had to make yet another call, otherwise this problem would have continued unaddressed. I have also been running diagnostics of my own. The issue we are running into here is that the problems being experienced are being caused by something we cannot resolve remotely or on-site. Your equipment is fully operational. What you are experiencing are typical side effects due to the current state of satellite internet technology, just a bit more severe. If that is true, then why did I not experience this when I was on the other satellite? If this is, as you say, "are typical side effects," then this problem should be universal and not have appearly only after I was moved to a different satellite. Ultimately, we hope that all of our users experience much less of this, but in some cases, this can vary from customer to customer, in terms of severity. I confirmed this information based on the fact that you have an optimal dish signal, with a recently clean diagnostics history. Also, your speeds are well-above average for your plan. My speeds are very nice. Much apprecaited. I understand this is not an ideal situation, but neither I nor our engineers can alter the latency at this point. That is an odd thing to say, since the most recent adjustments made by your Tier 1 representative did indeed seem to have some effect. We'll continue to monitor and see if this is just a temporary thing or more permanent. This is something we are working hard to improve and have made strides with previously. I see that our representatives have already applied a monthly discount to your account, as a form of compensation. If you examined the case as you say you have, then you know the compensation was for the months of detrmental speeds (400K mbps was the lowest recorded speed), and had nothing to do with the high latency that is being experienced now Currently, this is the extent of what can be done. Latency for a satellite is about 600ms. Anything above that has to do with congestion, data clogs, bad traffic management, or hardware failure/misconfiguation. All these are well within your ability to correct. (Unless the issue is with the satellite itself, which would clearly be beyond your reach but not beyond your responsibility.) A theory discussed with the latest representative was moving to a different gateway and see if that solves the problem. (Indicative of a gateway problem or data clog in the area.) If our service is no longer able to meet your needs, we understand if you decide to move on to another ISP. I do apologize for the inconvenience. That statement is extremely disingenuous. You know very well that no one uses satellite unless no other option is available. So you know I have nowhere else to go. Your statement to "move on to another ISP" simply appears to be an attempt to get rid of the complainer rather than fix the problem. I will continue to update this thread so others can see how HughesNet addresses or doesn't address this problem. Special kudos to the Tier 1 representative for case #124881865. He was very helpful, saw the problem, and worked on fixing it. A direct opposite to this message I am replying to. Very, very disappointed in Damian's response. I will log it for the record.
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