You already said you were going to stay out of this thread, @MarkJFine. Please stick with your resolve. You are not a helpful person. To address what you said so others are not confused with your deflection: HughesNet says there is no problem. HughesNet says that these high latency spikes are normal. HughesNet says if we don't like it, we can go find another ISP. We are only speculating that CenturyLink is the problem. The fact is, we don't know because HughesNet won't comment on the issue or even acknowledge it. It would be absolutely fantastic if HughesNet jumped in and said: Thank you for your feedback and the data you and others have provided. Out engineers have looked at the problem and we have found that the latency is coming from our connection to CenturyLink, which is our direct connection from the gateway you use to the main internet. We are currently working with CenturyLink to resolve this problem and we will give you regular updates on its status and when it will be resolved. Until then, please continue to report to us latency spikes and anthing you are doing that may help us find a pattern. Thank you for your contiued patience in this matter. To be honest, though, at this point it would be difficult to beleive even that statement now, as it would be read as them just telling us what we want to hear. It is something they should have come forward and said right at the beginning. As maratsade said, it is good for the rest of us to share our experiences so we can help isolate this issue, find out what is causing it so maybe a solution can be found, and also so others can see how HughesNet works (or not works) with its customers. @MarkJFine wrote: @lighthope1 wrote: You must be referring to HughesNet since they don't see a problem. No... You. The absolute last thing I'm going to say on the matter: If Facebook is having a problem, should HughesNet assume responsibility and acknowledge that as well? Because that's precisely the same thing as what you're insinuating. The problem is so much larger than HughesNet that you're having a problem comprehending that. Bottom line: Your internet works from you to HughesNet, to CenturyLink, to whomever, to Facebook, and back. HughesNet's responsibility to you is just that, between them and you. Anything beyond that is OUT OF THEIR CONTROL.
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