@maratsade wrote: HN can provide documentation in the form of their subscriber agreement, which clearly states that speeds are not guaranteed. This is a widly misunderstood part of the contract. It is not, as so many seem to think, a Get Out Of Jail Free for HughesNet, ViaSat, or any company that tries to use it. Consider this: A company says you'll get speeds up to 100 Mbps, but "speeds are not guarenteed." You sign up, and you get speeds of 8K. "But speeds are not guarenteed," you say! Rubbish. Contracts have to be reasonable to be enforcable. If a company has a contract to provide a certain speed, they have to provide that speed, or make reasonable attempts to do so. If they don't, they are considered to be in violation of the contract, regardless of any weasle clauses like "speeds are not guarenteed". And yes, I deal with contract law all the time. No, HughesNet is not trying to screw over the OP. HughesNet generally tries to give the speeds it advertises. But if the OP is having constant, unending problems getting the speeds promised, he does have a remedy. The remedy, sadly, is just being able to get out of the contract without penalty. But like I said, if the OP keeps working with tech support, has the documentation, they may switch him to another, less conjested beam if possible, even if it means changing satellites. He just has to wait until the internet returns to normal.
... View more