Obviously, the best solution is to require the installer to make the user fully aware of what capped internet service is, and also make them fully aware of the ways in which to see how much they have used/are using. Aside of that, I think changing the plan to have normal service for thirty days, then the resets, or five days of resets, then changing to normal service could cause even MORE problems. How? I'm glad you asked. If one is not cognizant of their capped service, then starting them out with regular service could cause them to run out in no time. At least with starting them off with resets it gives them a chance to do the required updates, plus other updates (like games and other programs), PLUS it gives them a chance to explore and learn about Hughesnet and how it works. It gives them a chance to understand the Status Meter and other measurement devices before they go whole hog and run out of their monthly allowance without ever knowing they were getting close to doing so. I'm not one to look a gift horse in the mouth. Twenty days of resets was not something I expected, and when I found out about it, I thought it was fantastic. I'm sure people will be very happy to find out, when the twenty days of initial resets is no longer given, that they could have had such a thing were people more cognizant of just what they were buying. Ignorance ruined it for them. That's what I was speaking of when using the word "punishment." Again, the twenty days of resets gives people the bandwidth, and the time (not everyone has the time to update everything in five days) to do all they need to do. Changing the policy so the installers, and even the sales people (if they can understand them), are required to explain the resets and what they are for, and how to keep cognizant of your usage (everyone can add), is the way to go. If you download a large amount one afternoon to do updates and other things, you know darn well you can't do that every day during your regular month. Plus, as people above have mentioned, a "Welcome To Hughesnet" flyer that explains the ins and outs of the service would be fantastic. It could carried with the installers and given at the time of installation. They could even use the ridiculous $5 invoice charge from all of us that choose to pay our bills manually to fund it. Education of the service and a "Welcome To Hughesnet" flyer would solve ALL of this. As for people feeling like they are duped into a two year contract and a $400 cancellation fee...that's a whole other animal. That seems to be a MAJOR problem, as is evident on these boards.
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