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About GabeU
Distinguished Professor IV
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03-05-2016
04:56 AM
With regard to the last point, that's actually rarely the case. Even if Hughesnet were to succeed, they most likely would not be able to collect the legal fees from the "loser." But, conversely, that would also be the case if HMicheal Hawkins were to win. No collection of fees there, either. And with this type of thing, it wouldn't be worth it to the average consumer to go into arbitration. Companies know this. That's one of the disadvantages of arbitration to the consumer. The companies can easily afford the fees, while for the average consumer it's a bit tougher, and again, not normally worth it to even bother, even when they win.
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03-05-2016
03:52 AM
1 Kudo
And people wonder why I won't sign up for automatic payments. LOL. I've been doing them manually for 11+ years and will continue to. It keeps me safe.
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03-04-2016
09:53 PM
I appreciate that, and I certainly do hope that they can learn from this. I certainly have. LOL.
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03-04-2016
09:19 PM
If you need to take the $40 discount off please just do it. I will wait a couple of days to see if the bill changes before I pay it. Thanks for the help.
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03-04-2016
08:30 PM
So the billing in Feb was for Feb 5th through April 4th? If that's the case, someone needs to train your agents a little better to explain that. So the extra 19.54 was for 29 days of the difference for the new plan (2/5 through 3/4), then one more month of the difference for the new plan(3/4 through 4/4)? If that's the case, then I guess that makes sense. It's a strange way of doing it. What will really help is when I get my first paper bill, so I can see just exactly what is going on. What I thought, which I thought just about anyone else would think, was that my bill generated on Feb 4th (after it was adjusted, as when it was first generated it was for my old plan amount, then it was updated) would be for one day of my old service (2/4) and the rest of the month (2/5 through 3/4) at the new rate, prorated. So, just to make sure, I may see this $40 credit (which it turns out I didn't deserve) disappear because of my misunderstanding due to the reps not being able to explain this. It's nice to know that, due to my lack of ESP ability, I am the fool.
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03-04-2016
08:12 PM
I find it interesting that after all of that, my new bill, generated today, was again for too much. Such is life. It's nice they gave me the discount, though. You have to report it because of them giving me the $40 credit or because something went wrong with the billing?
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03-04-2016
07:43 PM
Also (again (LOL)), this is precisely the type of reason I won't go on automatic billing.
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03-04-2016
06:59 PM
Also, I am going to wait a couple of days before I pay the current bill to make sure that there aren't any billing surprises in the meantime.
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03-04-2016
06:57 PM
Hi Amanda, After getting up this morning and once again seeing that my bill was faulty, I called customer service and they credited me $40 for the problem. I also talked with them, in detail, making sure what my bill would be from now on. I WILL reflect the $10 off, and that is clearly stated in the conversation, so if there is any problem, it will be easily heard in the phone call. I made sure of that. Also, you will see that something goofy happened with my billing when I upgraded. Something went drastically wrong with the prorated amount. Two bills in a row were for too much, with the last one for $94 something being the most outrageous. I understand prorating, but it's as if the system was charging me for both plans for a couple of days. If anything, the bill generated this month should have been LESS than the normal amount, crediting me for what got messed up last month. Anyway, as I said, they put a credit on my account for $40 for the confusion (which they said was mine (I was a national honors student in math)), so everything is fine now. Thanks for the help.
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03-04-2016
02:11 AM
I hear that. There's no way I'm leaving this desktop on all day when I have no need to. To be honest, I've never even once tried sleep or hibernate in the 20 years I've been using computers.
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03-04-2016
02:09 AM
Eh, my desktop starts in about 16 seconds, so shaving a few seconds off isn't going to make any difference for me. My laptop starts even faster.
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03-04-2016
01:59 AM
Hi. I just wanted to make sure that when my bill is generated it will include the $10 per month discount that was offered when I upgraded. I went through the email I received to do the upgrade and it offered $10 off per month for 12 months. I just wanted to make sure that it will be $69.99 rather than $79.99. This, of course, is besides the $9.99 lease fee and the $5.00 paper invoice charge. The total should be $84.98, NOT $94.98. I just wanted to make sure they are going to give me that $10 off per month for 12 months and not renege on the deal. If you cannot bring up my account by my community name, please let me know what info you need. Thanks for the help.
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03-01-2016
12:22 AM
erinnystrom, I suggest you get one of those foam bricks so you can throw it at the screen to ease the suffering.
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03-01-2016
12:21 AM
You guys are lucky, I just have deer, and they just LOVE to frequent my front yard. I had seventeen of them out there one evening last week. It scared the heck out of the cat in the window! LOL.
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03-01-2016
12:05 AM
No problem. After a few days, or however long they need you to do tests for (I think it's three tests three times a day, but don't quote me on that), you can copy and paste the URL of your results so the reps can see them.
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02-29-2016
11:18 PM
Create an account at testmy.net, if you haven't already. When you are signed in and run the test, it saves your results automatically. You can stay signed into it so you don't have to sign in every time you go to the site.
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02-29-2016
09:05 PM
I notice it doesn't mention anything about system images, which is what I do. I don't keep any important info on my PC, so there's no reason for me to back up individual files, although I do keep copies of programs and such. With that said, I do a system image about once a month. Good idea to post this, though.
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02-29-2016
08:01 PM
When a rep asks you to do something, like post your results, they aren't doing it for the heck of it. If you don't want their help, I guess nothing will change. Good luck.
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02-29-2016
07:29 PM
If you could post your testmy.net results URL the reps could take a look and probably help you. Just go to testmy.net, sign in if not already, click on results, then copy and paste the URL. Like this.... http://testmy.net/quickstats/Gabe1972 If you are allowed to access the internet at work, you can do it from there (not do the actual test, just post the results URL of your Hughesnet tests).
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02-29-2016
06:12 PM
That's the version I have. I haven't had any updates since the 18th. I made sure to do the upgrades to W10 and all of the updates on my desktop and laptop, plus a rarely used netbook when I still had those twenty days of resets.
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02-29-2016
05:59 PM
Ah, interesting. Good info to know. Perhaps if these updates become a problem I will do the same.
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02-29-2016
05:32 PM
Just a little note, those settings are only available if you are connecting wirelessly. When connecting directly to the modem with an Ethernet cable those options are not available.
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02-25-2016
11:34 PM
I didn't see any point in it, but I will keep that in mind next time. Am I forgiven?
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02-25-2016
11:02 PM
I told Liz she could close the thread because my questions had been answered.
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02-25-2016
10:42 PM
Interesting idea, but I can tell you that the temps in my area have varied from 5 degrees to about 60 degrees over the last 20 days, and it matters not whether it's in a cool down during the early evening hours, or even a warm up, which has happened with this strange whether going on (last week one night it was twenty degrees warmer than it had been during the day). My signal strength is 106 right now, which is quite low for me, but it is presently snowing and my dish is covered with wet snow. My speed right now is 21.7Mbps. The temp and contraction idea might be a problem if the daytime temps and nighttime temps were almost always the same, consecutively, and the dropping of the temps always occurred during the same times, and at the same rate. With my problem, at least, I can say with 100% surety that it has nothing to do with temps or the possible contraction of the dish due to such fluctuations. Also, no nuts are loose. That's one thing I made sure of after the installers left.
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