About GabeU

@newtonf    Though I wasn't online to see it, it may be that the sign on issue you experienced this morning was a temporary glitch, especially with the message it gave you.  I don't know if it would be related to the Usage page issue, but it's very possible.  If it keeps happening, though, I would definitely say so, as that problem is an even bigger one that the Usage page issue(s).   As for the ping tests, the time outs might be indicative of some kind of problem.  You may want to run a traceroute to a few of the websites or domains that you see problems with and then post the results, either as a snapshot/snip or a copy/paste.  I'm not very versed in what they say, or rather who they say it about (the separate hops), but it might help to determine whether Century Link could be a part of the problem, as they seem to be having some issues as of late and they're involved in a LOT of internet transmissions.  @MarkJFine is pretty knowledgeable with traceroutes and what they say, and @maratsade may be able to tell where a problem lies from the information they give as well.  Networking is my weakest area, unfortunately.  ... View more

@jakethomas    Have you tried turning off, or pausing, the Video Data Saver to see if it helps wth the buffering?     If that makes no difference, and in order to determine whether speed is the issue, please perform some speed tests using the following protocol.  Please first ensure that you are not out of data, as running the tests while out of data and in a throttled state won't help.   ---------------------------------------------------------------------   To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy Results page URL with us here. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 3MB size upload test file -space each test at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername For a more in depth guide on running the tests, please see this site. The Reps are on M-F from approximately 9AM to 6PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest). ... View more

@newtonf    In addition to the two methods maratsade gave, you can also see your data on the System Control Center (SCC) home page.   On a separate topic, and regarding the packet loss you saw, do you see such while pinging any other sites?  What kind of results do you see when you run the Connectivity Test at the SCC? ... View more

@VickyA wrote: I have even tried emailing Gabe direct with no response.   I've never given out my email address.  If you're referring to Private Messaging through this community, I've checked my inbox for the last two months and I don't see one.   Did you try turning off, or pausing, the Video Data Saver while streaming? ... View more

@matlock19611 wrote: Wait till personel and costomers here about your talk. then you will act like a donkeys bottom! Um... okay then.     Considering the fact that both maratsade and myself have been a part of this Community since the day it went live, I'm relatively sure that personel (sic) and customers have already heard our "talk". ... View more

@maratsade    Pretty neat.  I knew they were still growing at a slow, but steady rate, but I didn't know that it had now surpassed 1.4 million.  :)    For our sake, that growth needs to slow down.  :p ... View more

@sunsluv11 wrote: I am also having the same problem and with the MyAccount site as well.   For myself, and under the Usage tab of the MyAccount site, View History doesn't work and the Buy Tokens only works intermittently.     Plans and Pricing under the Shop/Upgrade header still doesn't work.     I'm sure they're still working on the issue(s). ... View more

@matlock19611 wrote: I payed $75 a few hours ago why is interner under 1 when it should be over 40? Edit:   If you presently have data and want help with your speed issue, please start a new topic in Tech Support.  If you're out of data, your throttled speed can be "as low or lower than 1Mbps". ... View more

@Mikey52 wrote: Basically Hughes net is terrible. Everyone says so and now I know too.   Everyone, eh?  So you speak for the remaining ~98% of their 1.3+ million customers that are never heard from?    It's actually 90,000+ miles round trip, and if that distance caused you pause perhaps you shouldn't have gotten satellite internet in the first place.  And your speed claims are presented with absolutely no context or evidence.  And "all kinds of cancellation fees"?  Try one for the service and one for Voice, with the latter being only if one has it.  That's hardly "all kinds of cancellation fees". ... View more

I didn't get a chance to run a traceroute betore the issue got better, but here's the difference...   Problem...   Normal...   Granted, 15.1 seconds isn't terrible, but for a simple page like Google it's a bit odd.  Sometimes it takes a good bit longer than that.  It's the same when I try to search using Google and when I do automatic searches when right clicking on highlighted text and choosing "Search Google for...." ... View more

@Elwiemke    And apparently you're missing MY point, which is that what YOU WERE TOLD regarding latency and streaming is incorrect.  Unless your latency is inordinately high, which you made no mention of, the latency has nothing to do with your inability to stream, so what the "manager" stated to you is factually incorrect.  If it was inordinately high it most certainly could affect streaming, and tech support and/or engineering would be trying to figure out why and where the problem lies.  It's very likely that your streaming issue has to do with congestion and/or some other issue, but not latency.      As for the last part, thank you for the clarification. ... View more

@Elwiemke wrote: While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me  And, as I stated, what you were allegedly told is incorrect.  Plenty of people with HughesNet stream.  If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet.  Nor would there be many posts concerning data usage while streaming and how to mitigate it.  Plenty of people stream with HughesNet.    https://support.hughesnet.com/en/faq/internet/what-is-video-data-saver http://support.hughesnet.com/en/faq/internet/progressive-and-adaptive-streaming https://www.hughesnet.com/frequently-asked-questions   It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.     Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any.  If you did, you will. ... View more

@Elwiemke    What was allegedly said in the following just isnt' true... "tech support tells me I will never be able to stream due to latency".   Many HughesNet customers, including myself, are able to stream without issue, regardless of the high latency.  Though higher latency can affect streaming, it doesn't necessarily mean that it will.  The Video Data Saver and the page about it, as well as many posts regarding data usage while streaming, demonstrate that many people stream with HughesNet.     Regarding the Data Tokens, though I can't quite accurately discern what's going on with the "paragraph" being difficult to read due to a lack of punctuation, if it's concerning a question of refunds, unused Data Tokens are not refundable.  If you never bought any Data Tokens, on the other hand, you wouldn't be charged for any. ... View more

@maratsade wrote: Have you run a tracert? Not while it's happening, no.  I think when it happens again I'll quickly try a ping.  Then, if it happens again, I'll try a tracert.     This is while it's working normally.  Not sure what that 3rd hop is.     ... View more

Interesting.  I keep forgetting to check the page load time when it happens, but I'll try next time.     Facebook is fine now.  I don't know what was going on with it, and as far as I know HughesNet didn't tweak anything, but it's been much better over the last few months.  It's still slower than most other pages, but with so much to load I would expect it to be.   ... View more

@Mikel    Regarding the streaming, if the source is in HD you may need to turn off, or pause, the Video Data Saver.  It can sometimes help with SD streaming as well, though usually it's not necessary.    Regarding the WiFi, if the streaming device's connection to the 5Ghz band isn't very strong, changing it to the 2.4Ghz band, which has better range, might be beneficial.  The HughesNet Mobile app has a built in WiFi signal tester so that you can see how the WiFi signal is at the spot you are testing.  Whichever band your mobile device is connected to at the time (2.4Ghz or 5Ghz) is the band the mobile app is testing the strength of.   You can get the mobile app at the App Store and Google Play.  The links to the app are on the HughesNet MyAccount site, as well.    ... View more

@jeremyshoning    Along with what maratsade suggests, which is printing the Billing Detail Information, which will show the last invoice number and the current balance (which would be zero if paid), you can also print the Account History, which will show the invoice number, the date it was generated and the date it was paid.  It's not a payment receipt, but it will show the payment dates and the methods of payment.   You can find the Billing Detail Information, and the Account History (underneath the Billing Detail Information), under both the Account Information and My Bill headers of the HughesNet MyAccount site.     If you need to print a copy of the invoice itself, as in similar to what would be mailed to you if you were on Invoice Billing, you can click on either the Current Invoice or one of the past invoices in Invoice History.  There will be a Print button when viewing the particular invoice.  The older invoices are on the My Bill page.   ... View more

@Rickdyke    If you send them an email via the website, either explaining the problem in a short manner, or explaining that there isn't enough space in the message body to be able to adequately describe the issue, you may be able to then reply in the normal manner once you receive their reply in your email.  By the SAN you input they will already know it's for Business Support.     Or, you could call the Business Support line and ask them for the actual Business Support email address, negating the need to use the email form on the site. ... View more

@Ddranae    The problem doesn't appear to be related to a WiFi signal issue.  Liz and/or the engineers would be able to see if this was the case through the remote diagnostics they run on the equipment, as well as tech seeing such during the site vist that was recently performed.  A WiFi booster, whether HughesNet's own or a 3rd party model, would be unlikely to help in this instance. ... View more

@Rickdyke    You read correctly regarding the leased equipment.  If the equipment is not returned you get charged for it, which I believe is $300.  It's most likely similar to the residential process, in which they will send an equipment return kit when the service is terminated.  You'll need to send back the radio from the dish, the modem and the power pack for the modem.  The return kit will have instructions on how to pack the items and send them back.   Unfortunately, as maratsade suggested, it's very likely that the reps in this support community will not be able to help you.     Though you assuredly have it, for anyone who reads this thread the Business Customer Care phone number is 800-347-3272. ... View more

@Ddranae    Real time online gaming does not work well with HughesNet, if it works at all.  Very often the game won't even start due to the system determining that the latency is too high to bother.  The distance of signal travel alone, which is over 90,000 miles, accounts for most of it, with the latency normally sitting in the 600ms - 700ms range.  Unfortunately, there is no way to improve it.   Turn based games, on the other hand, usually aren't affected.  ... View more