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About GabeU
since
01-04-2016
7 hours ago
GabeU
Distinguished Professor IV
10590
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2861
Kudos
198
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06-29-2020
11:24 PM
@nevisnut Anything's possible. There actually is a rep showing as online in the Community right now, and she may have seen the thread and effected a reboot. Hopefully it stays green across the board. :)
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06-29-2020
10:20 PM
@nevisnut A 12.1.9 State Code is often seen as the result of bad weather at the gateway, but when this is the case it should clear up fairly quickly. However, being that you're seeing this code often, bad weather at the gateway is unlikely to be the cause. This is something the reps are going to have to help you with. They're on M-F from approximately 9AM to 6PM EST, and they usually reply within a working day, so you should see a reply from one tomorrow. And because they'll likely want to run remote diagnostics on your HughesNet equipment, please be sure to leave your modem plugged in during those hours. In the meantime, if you haven't already, it may be a good idea to try power cycling your HughesNet modem. To do so, unplug it from either the wall outlet or power pack, wait at least sixty seconds, then plug it back in. Then, after waiting for at least five minutes, which will give the modem time to be fully back up and ready, check to see if it's working as it should be. There's no guarantee that this will fix the problem, but a power cycle can sometimes do so.
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06-29-2020
07:55 PM
@Adam_W It's likely that the cable can be reused for the new service. However, chances are they'll have to do something with the dish itself, with the possibilities ranging anywhere from simply re-pointing it to replacing it. A rep can tell you for sure. They're on M-F from approximately 9AM to 6PM EST, though Damian is occasionally on during the evenings. It's likely that you'll get a reply from one tomorrow. They also may need some personal information from you to locate your account, but for security purposes they'll ask for it through Private Message if they do.
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06-29-2020
04:15 PM
2 Kudos
@DougMac If you bring up the HughesNet Usage Meter and click on Usage, you can see how much Token data you've used by hovering over a particular day, and comparing that to the day prior. Granted, it's only by day, but you can still see how much token data you've used in a 24 hour period, and longer if you compare wider dates. You can also do this by signing into the HughesNet My Account site, hovering over My Account and clicking on the Usage tab, then clicking View History on the Usage screen. Granted, neither of these are real time like the Service Plan and Bonus Zone data graphs, but it'll at least give you a daily idea. And you can, of course, see how much banked Token data you have remaining at the same places you can see your regular data levels, as in the Usage Meter, the Usage page on the My Account site and the System Control Center.
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06-29-2020
03:16 PM
@mk2 It's very interesting about the VDS turning back on after a while. I didn't know they were doing this, but now knowing it I understand it. Also, and not to be nitpicky, but wouldn't @Remy's reply be the Solution? Solutions are chosen to help those searching for answers to the same or similar issues, so it's important to Solution the post with the info that answers the original question/problem.
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06-29-2020
03:13 PM
@maratsade wrote: "Did you send a notice out to the community indicating this change?" It's on the first page of the community, under Announcements. It may also be on the social media accounts. I don't see the VDS info being included in the Announcement.
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06-29-2020
01:02 AM
@orcas Does your area possibly have power issues? Three modems going bad in two years' time is alarming. Two modems in seven months is even more so. The reps are on M-F from approximately 9AM to 6PM EST. You'll likely get a reply from one tomorrow (Monday).
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06-28-2020
11:18 PM
@thetired179 It's possible the one or both of the Chromebooks were performing more activities than you were aware of. The Cloud? An update failure loop? Weak WiFi connection causing dropped data packets? Anything's possible. Also, are you sure that the Chromebooks were the only two things still connected? You can see what is currently connected, and what was connected, but is no longer, since the last time the modem was powered on the this modem page. Satellite TV receivers that are connected to HughesNet have been known to use large amounts of data. This is especially the case with DirecTV receivers. If you have one connected to your HughesNet service, you may want to consider disconnecting it. The only sure way to know how much data each device is using is to use a 3rd party router that has the capability of showing this. As for knowing just what programs, apps or processes are using data on any particular device, and how much they're using, you can either utilize the built in app for monitoring such, or if they don't have that, or an app that you can download for that purpose, such as Glasswire for Windows or Android based devices. Glasswire is free and works well, but only for those two operating systems. I'm sure a rep will reply concerning the other issues.
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06-28-2020
09:25 PM
1 Kudo
@grrbrts Your apparent complaint has absolutely nothing to do with the OP's. If you need help with something, please start your own topic in the appropriate section and describe your issue. For reference, accessing the System Control Center is accomplished by everyone in the same way, at 192.168.0.1 or www.systemcontrolcenter.com. That has not changed for many years.
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06-28-2020
06:30 PM
1 Kudo
@Abbiebirch62 Did you possibly choose the "no commitment" purchase option with a business plan?
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06-28-2020
05:48 PM
2 Kudos
@dgd wrote: There's someone like you on every board I have ever engaged. And, unfortunately, there's occasionally someone like you here, as in the one who feels their issue related anger gives them the right to be completely rude and disrespectful to the one person who chooses to look past the incredibly ill mannered nature of their opening post in order to give advice that not only helps to keep that person safe, but also informs them of the next steps in the process of getting help. Your response was pompous and unjustified. Good day to you.
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06-28-2020
04:03 PM
1 Kudo
@E050671 Unfortunately, none of the information in those snapshots can be relied on as accurate. testmy.net is the testing site suggested, and the only one accepted by the reps here. As for the sales rep, if you feel that appropriate expectations were not set by said rep, you can request a sales call review. If that review determines this to be the case, you may have recourse concerning the Early Termination Fee if/when cancelling the service. You can request that sales call review in the "MyAccount and Billing" section. If you do, make sure to be specific about the discrepancy.
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06-28-2020
03:59 PM
@thetired179 Regarding the relatively quick exhaustion of your monthly allotment of high speed data, the following two threads may help. They were written a few years back, but much of the information and many of the suggestions still apply. https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/m-p/41581#M29776 https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-paths/m-p/78602#M55972
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06-28-2020
05:24 AM
@E050671 Right now, streaming can be difficult due to not only the pandemic related increased system load, but also the prioritization policy put in place to help those schooling and working from home. While your overall speed may show as adequate, both congestion and the high latency inherent to geostationary satellite internet can have a negative affect on streaming. A couple of things you can try are lowering the resolution of the stream and turning off, or snoozing, the Video Data Saver. For security reasons, cancellations can only be done over the phone. To do so, please call 866-347-3292. If Tech Support made an offer of cancellation without an Early Termination Fee, the notes should be in the system for the cancellation rep to see. If you would instead like to troubleshoot the issue, the first step will be running some speed tests using a specific protocol, which I will post below. Please be sure to read the testing instructions thoroughly before running the tests, and also be sure to check that you are not out of data. Please keep in mind, however, that no specific level of service can be guaranteed, including the ability to stream without buffering. --------------------------------------------------------------------------------- To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share your testmy.net "My Results" page URL with us here. Most important points to remember during this test: -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used) -disable the WiFi in the HT2000W modem while the speed tests are being performed -the testing device should be the ONLY device connected to the HughesNet modem while testing -use the manual 25MB size download test file -if testing upload instead of download, use the manual 4MB size upload test file -space each test at least 5 minutes apart -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername For a more in depth guide on running the tests, please see this site. The Reps are on M-F from approximately 9AM to 6PM EST. They will be the ones to address your speed issues, but they will need these tests to do so. If you don't know how to disable the WiFi in the HT2000W modem, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).
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06-27-2020
06:23 PM
@mk2 While the default VDS setting is On (showing green on the switch), it should stay Off when you turn it Off, and even when your modem power cycles. The only way it should come back on is when the VDS is Snoozed instead of actually turned Off. This is something the reps will likely have to look into for you. They're normally on M-F from approximately 9AM to 6PM EST. They typically respond within a working day, so hopefully you'll see a reply from one on Monday.
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06-25-2020
04:31 PM
1 Kudo
@Berryville_10 If you're using a 3rd party router, try using the built in WiFi of the HughesNet modem instead to see if that makes any difference. If the streaming is in HD, you can also try turning off or pausing the Video Data Saver, but there are no guarantees that this will help, as streaming can be a problem right now for some due to the pandemic related high system load.
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06-25-2020
03:30 PM
@maratsade Did you ever get that notification? Maybe the first time you ran it? I don't get it every time, but once in a while when I click the WiFi icon to run the test. For those who see it and aren't used to it, they're going to immediately think something is wrong and call. :( I only have an Android device. Maybe it only does it with that version of the app.
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06-25-2020
03:17 PM
@maratsade The following is what the EdV and I are referring to, with the second being when I tapped Yes on the first. It's when I went to test my WiFi signal. There's absolutely nothing wrong with my system or connection, yet I frequently see this, and I've seen others mention the same.
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06-25-2020
02:23 PM
@EdV It actually gives that message to anyone and everyone that uses the app, regardless of whether there is an actual problem. It's annoying, and can cause confusion for those not used to it, unfortunately. It's definitely something the reps should mention to the app developers.
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06-25-2020
02:08 PM
1 Kudo
@grizzle wrote: I've realized that no amount of logical conversation with HughesNet will enable them to make my internet any better. The only thing you've done in your time here is leave one off comments on other people's topics instead of starting your own and asking for help. @grizzle wrote: They are taking as much money as they can from us now, probably knowing that their decision not to get into the LEO model and market will be their end. No they aren't and no it won't. Not all needs for satellite internet are the same as yours. For some people and some needs, GEO satellite internet is just fine.
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06-25-2020
12:03 AM
1 Kudo
@Liz @Damian @Remy Perhaps it would be best to close this topic to prevent further deterioration.
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06-24-2020
08:12 PM
@BooBoo No. The only difference between plans is how much high speed data you get before you are subject to the Fair Access Policy (throttled). The offered speed for all Gen5 plans is the same. Actual speed can vary due to system load, but upgrading to a larger plan won't improve the non throttled speed, nor the throttled speed, for that matter.
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06-24-2020
05:42 PM
1 Kudo
@muppetlover78 wrote: Your absolutely correct. It should not be this difficult to ask for good reliable service. Having me swap wires around for 40 mins and yelling me to run my 4K TV at 720p solves nothing. If I was getting 25 MGPS like they ckaim, Id be able to watch 4K Roku TV on my 4K TV. But I can't and they lie. And no amount of customer service is going to fix the fact that every time a cloud blocks the satalite I get bad or no signal. You tell me how they claim I'm getting 26MBPS on my router but loose 24 MBPS just inches away through my Roku Ultra and into my 4k TV? I even switched my TV to get netflix through the 2g or 5g WiFi and cut out the Roku completely and it still buffers all the time. Have you read any of my posts? Obviously I have called customer service. I don't have the time to spend the next 10 years Find tuning Hughsnets garbage internet and phone service. My hope is someone reads this... All of this.... And runs the other way. Then cancel your service and be done with it. There's no sense in paying however much per month for something you hate and doesn't work for your needs. Nor does it make sense for you to come to a SUPPORT COMMUNITY to just complain. There's social media for that. Leave the SUPPORT COMMUNITY to those who are actually looking for support.
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06-24-2020
05:36 PM
1 Kudo
@muppetlover78 wrote: Here we go... Exactly my first and second point. A place to discuss tech related issues but not looking for tech support. Got one guy telling me one thing and another telling me another. No, you don't have that. You have one guy explaining the purpose of this section, and another explaining the purpose of both th is support community as a whole AND this section in particular. Since you seem to be having a difficult time understanding the section description, I'll try to explain it to you... "A place to chat about tech or tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*" Exactly what it says. This section is a place to talk about tech-related topics, whatever they may be. Talk about your ipad. Talk about your new HDMI cable. Talk about your network. Talk about your desktop. Talk about your new switch. Talk about your TV. Etc, etc. etc. "A place to chat about tech or tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*" That means just what it says... AND HAVE FUN. All you're doing is complaining. You can and should do that elsewhere. "A place to chat about tech or tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*" Once again self explanatory. This section is NOT for HughesNet Support. -------------------------------------------------------------- As for the HughesNet Support Community itself, it IS for HughesNet support, as both the site description and section descriptions suggest. If people tell you to come to the HughesNet Support Community for HughesNet support, that is correct. If people tell you to come to the General section of said community for HughesNet support, that is NOT correct. Get it now? If not, that's on you.
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06-24-2020
01:36 AM
@grungerock83 Try power cycling the modem. To do so, unplug the modem, wait for at least 60 seconds, then plug the modem back in. After plugging it back in, wait for at least five minutes, which will give the modem time to be fully up and ready, and then see if everything is working as it should. It's also possible that there is inclement weather at your gateway, though if this is the cause it should only be temporary.
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06-23-2020
09:34 PM
@jeapostrophe This definitely sounds like something the reps are going to have to help you with. They're on M-F from approximately 9AM to 6PM EST, so the earliest you'll see a reply from one is tomorrow, though Damian is on during the evenings once in a while. Because they will very likely want to run remote diagnostics on your HughesNet equipment, please be sure to leave you HughesNet modem plugged in so that they can do so. Just in case, when on the main System Control Center page, try clicking on "WiFi Settings" on the left. That you can't get to the WiFi settings by going to 192.168.42.1 probably means that it won't work, but it might be worth a try, just for the heck of it. @Liz @Damian
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06-23-2020
09:02 PM
@muppetlover78 wrote: First let me point out that when finding General Discussion it says " Not for technical Support" and Second under Board Rules it says; Welcome to our little off-topic area where you can chat with others about techie stuff (or non-tech stuff, that's fine). This is not a place for HughesNet support, so if you need help, please post in the appropriate board. So not only am I disappointed in the service but when I come to the place to talk about it, I find people telling others this is a tech support page. You can see my further disappointment and confusion... There's nothing confusing about it. " A place to chat about tech or tech-related topics and just have fun. :) *NOT FOR HUGHESNET SUPPORT*" is rather self explanatory. And people are not telling each other that this is a tech support section. Rather, people are telling those who mistakenly seek HughesNet help in this section that it is NOT for support, just like the section description says. As for the rest, two things... 1. If you're having technical issues, please ask for help in the Tech Support section. Because of system load, congestion, the current pandemic related priority policy in place and the high latency inherent to geostationary satellite internet, streaming can be touch and go. 2. It pays to research the service you are signing up for before doing so, especially when you're going to be paying upwards of $1000 or more per year for that service. That you weren't aware of the abilities, limitations and particulars of this service before signing up for it, including the fact that there is an Early Termination Fee during the first 24 months of service, is on you. All of this information, including the Subscriber Agreement, is freely available for all to read.
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06-22-2020
11:38 PM
@Dudemus They were likely referring to your gateway. Each spot beam is assigned to a specific gateway, and there is no way to change it. The gateway is the ground station on the "other side" of the satellite from your home location. The signal goes from your dish, up to the satellite, then down to your gateway and onto the net. Then the reverse for the return leg. The total distance your signal travels (both ways), which is 90,000+ miles, plus the infrastructure along that route, contributes to the average 600-650ms latency with geostationary satellite internet.
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