About GabeU

@Dbcaster    Just in case, you can PM KathyVoss by clicking on her name, then clicking Send a Message on her "About" page.  Or, you can use this link. ... View more

@Liz    Message sent.   -------------------------------------------------------------------    @kitnbob    At least for now, and at least for me, the MSN block has again disappeared.  Hopefully it will stay that way.   ... View more

@dar00 wrote: Ran into the contract info problem.  Gpt to the page where it was but it would not download.  Copy and pasted to Notepad. If you click at the beginning and drag the pointer to the bottom to highlight all of the text in the agreement, then right click on it and choose Print, you can then Print it to a PDF.  You have to do it this way rather than choosing Print from the browser options, as the latter will include the headers in the PDF, which will block out some of the text at the beginning of each page when reading the saved PDF. ... View more

@dar00    I still think it would be helpful to demonstrate the issues you're having, such as locally running the previously mentioned trace routes and/or ping tests and showing snapshots of the results, which should include your system clock for reference, as well as taking snapshots of the "limited connectivity" in the Connectivity Test, again with the system clock for reference.   In Windows you can use the Snipping Tool to outline what you want to get a snapshot of, or use 'Windows + PrntScrn' to take an entire window snapshot, which will normally be saved in your Pictures folder.  You can then edit those entire window snapshots, cropping them if you need to.    When you're experiencing an issue that the reps can't see from their end, demonstrating it can not only help to get them to further investigate, it can give information that may help them in that endeavor. ... View more

@kitnbob wrote: Cool...   I didnt do That math.    Thats what the HN webpage you posted. (here another tech question for ya) @GabeU  How fast will NPR stream thru the air to WV PublicRadio in Martinsburg and to my radio in the Kitchen? 1200mph? More like  670,616,629 mph. ... View more

@kitnbob    Yep, assuming the data rate of the streamed audio is 75MB per hour.  "Normal" quality audio streaming uses about 1.20MB per minute, or 72MB per hour.     Of course, 420 hours would be with no data being used for anything other than the audio streaming.  That's very unlikely. ... View more

Well, the forwarding lasted all of about two hours.  🙁   I'm still getting the reply notifications to my hughes.net email, but MSN has again blocked emails from hughes.net due to spam.  So now it's the roundabout way of forwarding from my hughes.net email to my Gmail, then from my Gmail to my MSN address. ... View more

@maratsade wrote: Just in time for the weekend, too. 😁 Oh boy!  I hadn't even thought of that.  😂 ... View more

@Liz    Woo hoo!!!  The notifications are working again, and they're forwarding to my main email perfectly!  😁   Thanks Liz.  Please tell those who worked on this that I said thank you to them as well. ... View more

@Liz wrote: Also, please keep your modem plugged in if you can so we can check the logs.  I will.  I wasn't quite sure if you needed this anymore, but I'll be sure to do so going forward. ... View more

@Racheldegraw    This webpage explains what one can expect from the plans, on average.  But keep in mind that what it says means "This OR this OR this...", or a combination of them.  What I mean is, you can't watch '45 hours of DVD quality video' AND '15 hours of HD quality video' on the 30GB plan.  Those individual lines are just what's possible if you were ONLY performing that particular activity, but in actual practice it will be less, as no one does only one of those things.   HughesNet is definitely not made for cord cutting, as in using it for your main multimedia needs, as there's nowhere near enough high speed data in the available plans required for such. ... View more

@Swampcat    Are any other devices connecting to the HughesNet modem via WiFi?  If your VOD is buffering, this would suggest that at least the device through which you're attempting to watch on demand content is connected.  Is that device connected via WiFi?   If other devices are connecting to HughesNet via WiFi, chances are the problem is either related to a range issue between your TVs and the HughesNet modem or the TVs' WiFi connections themselves. ... View more

@Liz    To add a little to what I was referring to with really slow download speeds, even while both testmy and HughesNet's own tests say I have great speed (just tested at 50.2Mbps), this was while trying to load street view on Google Maps...     That spike centered around 10:54:40 PM was when I ran the testmy speed test.  This is a speed of 800Kbps (100KBps) and under, all while I'm supposed to have a speed of upward of 50Mbps.  It makes no sense.  This is, of course, with just my computer connected via LAN cable and the WiFi still disabled.    A few minutes before this I had connected my Tracfone, and with a speed of 1.43Mbps, which you can see in my testmy.net results, the page load took around 10 seconds rather than nearly five minutes.     And something even MORE weird.  I just tried the same and the street view page completed loading in about two minutes, which is better.  But, what I didn't realize is that it was after 11:00PM.  So, after 11:00PM, when my overall speed plummets, my file download speed goes up a bit, and to 4Mbps (500KBps)?  The Spike at 11:13PM is me starting to run a testmy test. The result of that test was 680Kbps.  It's almost as if, when my overall speed is in the 40Mbps, my file download speed sits at around 800Kbps (100KBps) or so, but when my overall speed plummets to sub 1Mbps levels, my file download speed exceeds it, at least with this.   Weird doesn't even begin to describe it!  LOL.       Edit (12/15/2020): I subsequently noticed that the graphs show speed in bytes per second, not bits per second.  1Bps = 8bps.  I altered the text above to reflect this, and it puts the second pic in an even stranger light, as the file download speed was around four times higher than my testmy speed at that time, evidently.  It's Bizarro World!  😁 ... View more

@bitethecontroll    Something that may help is turning off or snoozing the Video Data Saver.     You can also try disabling Web Acceleration to see if that makes any difference, though like with the VDS there's no guarantee it will.  Instructions for doing so are here. ... View more

@kitnbob wrote: No errors today.  Same here.  Emails from hughes.net to my MSN address were being blocked the other day, but today they are going through.  That's progress on that part.  :) ... View more

@CWM030 wrote: Speaking of us both being on the 20 gig plan and me saying it prob wont be enough.......    Do you make it every month on the 20 gigs or do you run out? Normally I make it through the month without running out, as I keep an eye on my usage and make sure to perform any sizable downloads during the Bonus Zone period, especially if I'm cutting it close.  However, over the last six months or so I've gotten a little lax in sticking to what I normally do and I've run out a couple of times because of it.  I have a good amount of token data though, so it didn't negatively affect me.   Since I first got the 20GB Gen5 plan in late Mar 2017 I've run out maybe four times, including this month. ... View more

@Liz wrote: Good morning Gabe,   OK *now* you're off the bounce list. Please let me know if you got a notification e-mail.   -Liz Still nothing.  I also checked the Spam folder, just in case.   ... View more

@CWM030    If you look here you should be able to see how many days you have until your data resets.  Your monthly data reset will be on the same date every month.  If it started/reset on the 13th, it will reset on the 13th of each month.   Edit:  I should add that, because it's the same date each month, some data months will be 30 days and others 31, and even 28 or 29 when it concerns Feb 13th thru Mar 13th.  Also, though the system will warn you if you get to a point where you've used more data than you should have at a particular time in the month, it never hurts to know how much you should try to stick to each day.  Like with mine, I have the 20GB plan, and with my data reset being on the 5th I know that I need to stick to around 667MB or less per day in this current cycle.   Lastly, if you primarily use Windows and/or Android based devices, Glasswire is a great tool for telling how much data a particular device is using, and just what on that device is using it, as in programs and apps.  It's a free program, and it can come in really handy, especially if you seem to be using a lot of data, but don't know why.  It monitors the data used ONLY for the device it's installed on, so it would need to be installed on each device you would want to monitor the data usage for.  With a limited data internet service like HughesNet, it can be important to know just what's using your data.  🙂 ... View more

@CWM030    In my reply about the relaxed bandwidth period being responsible for the Usage Meter discrepancy I explained that said period is for your first twenty days of service.   "If you're still in your first twenty days of service your data allotment is being refilled.  These initial twenty days are known as the "relaxed bandwidth period."  After these twenty days your data will start being drawn down from your allotment in the normal manner."   In your reply...   "ahhh.. Yes, I am within the 20 days. I just got service a week ago I believe." ... View more

@Liz    Prior to the 11PM slowdown my general browsing seems to be normal.  After 11PM my general browsing is somewhat slower than normal, which is what first alerted me to the issue, but it's still okay for the most part.  Facebook and other data heavy pages take longer to load than they normally would, but not so long that it makes them unusable.  Youtube videos don't work very well at all, however.  Once the speed starts coming back up things get better.   On the night of the Linux download, which was around 3AM on Saturday morning, the slowdown problem hadn't yet appeared.  It didn't appear until Sunday night/Monday morning.  The night the Windows ISO download was finally completed it was after the speed had come back up a bit.  This was on early Tuesday morning, and the day after I first tried to download it (twice), which was early Monday morning.  Trying it when the speed was still bottomed out was a no go, as the "percentage complete" indicator wasn't moving from 0%, even after many minutes.       I don't know if this is connected, but I have noticed that now, even before 11PM, trying to download a file of any real size is sometimes problematic.  Like right now I'm trying to download a Windows update.  It's been running for about a half hour and it's at 11%.  It believe the update is about 100MB to 120MB.  I'll know for sure when it's completed.  My present overall speed shows as 40.7Mbps on testmy.   I don't know how it's been at around 2:00AM the last couple of nights as I haven't been online at that time, but that's what I'm most concerned with, as it's around then, or a little after, that I tend to do my large downloads, like with ISOs or PlayOn Cloud files, so I don't affect my Service Plan data with those kinds of downloads.    If it slows down at 11PM, but speeds back up within an hour or two, that's actually not a huge deal for me, as I'll still be able to complete my larger downloads after 2AM if I have any, though the mystery is still nagging.  It did seem to be improving the last couple of nights of being up that late, however.  It's also funny how on Sunday night (29th) the 11PM slowdown didn't hit very hard at all.  It was like it was being nice and giving me a break.  😂   Edit:  The Windows Update mentioned above ended up being 97.5MB.  It started downloading at 5:22PM and finished downloading at 7:26PM.  That's an average download speed of about 110Kbps, while my overall average speed was in the mid 40Mbps range at testmy.  Very weird.  Granted, my Windows Update download speeds have always been a bit "touchy". ... View more

@Liz    I appreciate the continued investigation.    Just for the heck of it, I also checked with my folks and the other nearby neighbors in the off chance that they have something that automatically turns on or engages at 11PM, and they don't.  I didn't think anything they had could do this, but I've seen weirder things, so I figured it'd be best to ask.  If it stopped as "instantly" as it comes on right at 11PM it might help to point in some kind of direction, but that it dissipates gradually makes it even more confusing.     Last night I forgot and unplugged my modem when I went to bed, then actually woke up and remembered, so I plugged it back in.  Should I continue to leave it plugged in, just in case it needs to be looked at?  Also, should I keep running the speed tests around 11PM if I'm still up and online at that time?     If I didn't have that one night of good download speeds after the modem software update I would almost be convinced that it has something to do with it. ... View more