About ncseamonkey59

I have not yet - I wanted you to see what I posted above before.  I will try your link now.  How bizarre !! ... View more

So when I click on "YES" to the error message above, I get the following error.  I AM logged in as an administrator as far as I can tell.   ... View more

Took of the ad blocker and it did not help.  I still cannot get the Malware to uninstall. I closed it in the task bar, in the Task Manager, and even deleted the shortcut on my desktop and I am still getting the same error message as above when I try to uninstall from Program & Features.  I wonder if it did not install properly and that is causing the problem?  Any idea how I can get this off my computer? ... View more

Thanks for the information.  I am not a fan of Firefox either, I prefer Chrome.    I do notice that I am having some issues with my computer since downloading the ad blocker and malwarebytes.  it is EXTREMELY slow and sluggish in eveyr program.  One of the programs I have to use for work is not working at all.  I am going to uninstall both of them and see what happens and then reinstall 1 at a time and test to see which one is possibly causing the problems.     When trying to uninstall Malware - I am getting an error.  See screen shot.  Can you tell me what I need to do?  I just am trying to uninstall it from the Programs tab in the Control Panel.  Thanks ! ... View more

I have downloaded both the ad blocker and the malware.  Do you think perhaps using Firefox as a browser would be better than Chrome?   Thanks !   ... View more

I am going to be downloading the ad blocker and the malware after I get off this evening or first thing in the morning.  I just looked at the Glasswire again and it looks excessively high.  Can you tell me about what is a reasonable number it should be at?  I did uninstall SYNC first thing this morning, but it is still there.  I am attaching the screen shot of the Glasswire that I just took.  If you see anything, can you let me know?  Again -Thanks so much !   ... View more

I have not downloaded the malware or adblocker yet.  My Chrome is not synced.  I also talked to my boss and we uninstalled the program Sync from my computer.  HOWEVER - it is still showing in the GlassWire list as being active.  Any ideas?  Thanks ... View more

Thank you so much GabeU - I will do all of the suggestions and see what happens !!  Did you see anything else?  I have always used Chrome and when I am working (I work from home), I always have 3 windows open in Chrome.  Sync is a program that I use for about 1 hour a day (PT job).  I have used these for at least 5 years and have never had a problem.  In the past, I have used probably about 60% of my data  - if that - so it is really why am I running out all of a sudden.  Maybe I do have a virus?  Could that do it?  I do have Webroot on my computer.  I do not have the malware you suggested on it, though.  I will install the malware and see what happens.  I might be getting back to you.  LOL.     Thanks again ! ... View more

This morning - huge difference and not sure why?   ... View more

I posted this yesterday, but I do not see it for some reason.  This was yesterday afternoon.   ... View more

Thanks GabeU - Just getting back on this morning and am going to try and see what I can figure out.  I am extremely tech-stupid, so I might have more questions!    Thanks again ! ... View more

I already downloaded Glasswire before I saw your message, but I will turn off my printer and see if this is what it is, but I am pretty sure it is.    Okay - Glasswire has been downloaded, but I have not the first clue about what I am seeing or how to tell what is using my data, what is legit, etc.  I have read the user guide and it is Greek.     Can somebody help me in layman's terms - no computer speak - so that I can see what is happening here?     Thanks again ! ... View more

I bet it is my printer.  I am going to download the Glasswire on my computer here in a few minutes.  I am VERY computer unsavvy.  Is there anything you can tell me that I need to know?  Thanks so much ! ... View more

I will download the program you requested, Glasswire.  I also went to the "modem page" and the only thing I do not recognize is  HPD43076.  Do you know what that could be?  Thanks for all your help.   ... View more

OKay - so I don't have to worry about going in and "using" the tokens if I run out?  It will automatically use them?  I thought it would show more allowance in the "circles" when I "used" one, but it did not. I wish they would go back to the old data meter you could put on your computer.  I kept it on my desktop and could keep watch on it.    I still would like to know why I have used all my data the last 2 months, when I haven't used anywhere near all my data for the last 5 or 6 years or so.  Very odd. ... View more

So, how will I know if I need to use more tokens if the data meter does not show?     Thanks ! ... View more

Next ... View more

Test results from this morning - 7:32 AM EST ... View more

I am not sure if these are in the correct order as to time - this has already been so incredibly time consuming.  The last one that I posted is the most recent.  I ran it starting at 7:29 PM EST and it finished at 7:39 PM EST. ... View more

I also want to make it crystal clear that I do NOT have a low package...I have what I believe they call the Ulta plan.  I will double check this tomorrow to make 100% certain.   ... View more

And this is the last one.  And no, I did not run 5 tests at 5 minutes apart of each download and upload - I don't have that kind of time - the last single download test took 10 minutes alone.  Very, very, very upset and MAD.   ... View more

Here are the test results so far.  Pay close attention to the last one - it took 10 minutes to run the download.  I did not even bother to run the upload.  It is beyond clear that there is a problem.  This is NOT what I pay for.  I have been barely able to work multiple times during the day.   ... View more

Have been running the tests at testmynet all day.  Here is the latest.  The first one I ran this morning at 8 AM (*EST) is the only one that has not had the "there might be a problem" box.  All the rest have had it. ... View more

I do appreciate those who tried to help and were courteous about it.  As stated multiple times in my posts above, I had no idea what plan I was changed to because it was done without my knowledge and without my consent.  Also, since I had not authorized a change, I did not know the exact date of when it was changed.  I now know what plan I am on because I talked to my contact last night and he told me.  \ The ONLY reason I posted in here in the first place was because my contact in the Executive Customer Care was out for the holidays and I had reached the end of my frustration level.   I have worked with my contact from Executive Customer Care for quite a number of years now and he has always gone above and beyond to figure out what my problem is and try to get it fixed. As I mentioned previously, he understands WHY my internet is so important to me.   Thankfully, he is now back from vacation and I spoke to him at length and in great detail yesterday evening and he is back on the case, so I hope to get some results soon.    Hopefully, the new satellite will be up and going by April and I am slotted for that.   But in reading through some of the complaints in this community - there are many, many, many where the "Champions" are rude, condescending and obnoxious.  That is pretty sad - and more sad that Hughes allows it to continue. ... View more