@Amanda wrote: Hi So, obviously this is a topic we'll need to handle carefully. I have very little experience with Plex, but from research there have been similar cases where something like this occurs. The majority of the complainants, it seems, are using Chromecast. There have been some discussions regarding local setup failures causing the remote access to kick in, or NAT loopback issues. I am going to test this in our lab as soon as I can, as well as bring this thread to the attention of an engineer. Finally, I will have those support calls pulled so we can provide coaching to the agents. Just to clarify, do you use the HughesNet wi-fi built-in to the modem or do you use your own router connected to ours? Thanks Amanda I'm using the HughesNet modem exclusively. I'm using Plex on my laptop to broadcast straight to a Samsung TV with Plex running on it as an app. No Chromecast Yeah, those agents definitely need some coaching. The call started at around 8:33 CST and lasted for 61 minutes. I was on hold for most of that. I was apoplectic when both the CS rep and her supervisor informed me that HughesNet charges for local data and this is a perfectly acceptable practice. This will rapidly become an actionable situation if this isn't resolved quickly.
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