Hi familymotors, let me be the first to welcome you to our Community and I appreciate you posting!
I was able to pull up your account and review it. First thing I did notice was you're out of data as you mentioned, I'll go ahead and provide with some free tokens as a complimentary. Otherwise, at this moment I'm not able to see anything that stands out, but that doesn't mean there isn't an issue. I was able to review a history of error codes that you were receiving, but it has left me with more questions than answers.
I'd like to go ahead and ask you for some more details. If you can answer the following questions:
- What kind of devices are you using?
- Which devices are you experiencing the issue with (ie: is it just certain devices or all of them)?
- Is it during certain times of the day you noticed the issue gets worse?
I appreciate your cooperation, thanks!
-Brooke
P.S. @maratsade Home Tech Support is actually a service affiliated with HughesNet that can troubleshoot 3rd party devices, such as tablets, laptops, and whatnot. They provide a free diagnosis, and then if the customer wishes, they can pay for them to further troubleshoot either by month or for a full year. The services can also include virus scans, driver updates and general computer maintenance.
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