The only links we've provided so far are to our COVID-19 response and the data saving tips in my original reply.
Our FAQ also has this article with some other tips on making the most out of your HughesNet service (there's some overlap, but useful nonetheless). At this point, limiting devices on the network and conserving data to avoid the reduced speeds under the Fair Access Policy may help with performance.
I'll close this thread as I've alread addressed this customer's concern privately.
Your patience and understanding are much appreciated.
Thanks,
Liz
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