Good morning SaltyLady!
So good to see you revisit us! This is your community, after all, and we're glad you're finding it useful! That's what we're here for, and if you need anything that hasn't been answered yet in an existing thread, don't hesitate to start a new one and ask questions!
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Good morning Noral,
Thank you for messaging me the requested info. I pulled up your account and ran diagnostics on your site. The HughesNet equipment is online and working normally.
We apologize for the difficulty you are experiencing with streaming on your service. Due to the coronavirus (COVID-19) pandemic, traffic on the HughesNet network has increased dramatically. We have adjusted the network to help improve performance during this time of increased usage, and our engineers are working around the clock to optimize the network for all our customers.
To fix the problem you are experiencing, please try the steps below.
Adjust your streaming app/device settings:
Use the latest version of streaming apps for best performance
Turn off auto-play, as many sites (Netflix, Hulu, Amazon Prime, YouTube, Facebook, Tumblr, Instagram, news sites, etc.) contain videos, animated gifs, and sound clips that start playing as soon as you open them. When this feature is enabled, entire video and sound files can use your data to download automatically.
Quick links to use less data:
Netflix - Adjust playback quality to Standard Definition
Facebook - Change auto-play to OFF
Android - Reduce Mobile Data Usage
iPhone - Tips to Reduce High Data Usage on iPhone
Adjust your HughesNet settings:
How do I get the most out of my HughesNet service?
What is Service Plan Data? (and how is it used?)
hug2 vs hug5 Wi-Fi networks
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