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08-10-2020
12:31 PM
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08-10-2020
10:29 AM
I think we have it! Changing the sending server port helped and performance has also improved in sending and receiving email. I did not have the SSL > "on" option in your print screen but I changed the encryption setting to "Auto" (it gave me an error when trying to set it to SSL/TSL). I did send anohter round of test messages and received successful send replies from the parties in question. Thank you for your help in solving this issue.
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07-11-2020
09:46 AM
I received NDRs for both test e-mails today. First test message was prior to outgoing port change and second message was after outgoing mail port change however both e-mails still failed with similar error messages. I tried to PM you exact error message again but not sure you received it as I received an error of reaching max number of PM reached.
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07-08-2020
10:24 AM
Test message from web mail client sent. I will monitor for NDR and post an update. Please note that NDRs have often taken 2-3 days after e-mail was sent. Setting information being PM as requested. Thank you for your continued efforts to resolve this issue.
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07-02-2020
08:24 AM
I received another NDR today. This e-mail did not have any attachments and was a plain text note. Here is the error received; Reporting-MTA: dns; smtp.hughes.net Arrival-Date: Wed, 01 Jul 2020 18:06:06 -0400 Diagnostic-Code: smtp; 554 5.4.7 [internal] exceeded max retries without delivery Status: 5.4.7 Final-Recipient: rfc822; xxxxx@statefarm.com Action: failed Last-Attempt-Date: Wed, 01 Jul 2020 18:06:06 -0400
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06-23-2020
04:07 PM
It seams to bounce back mostly with emails that have attachments. I can not be 100% sure that all mail has reached intended target as I was not monitoring general mail as it was less critical. I looked back and I had a couple of NDRs as early as April but they became more prevelant in June. I do use Outlook most of the time. Occationally I use web mail but it is not very convienent. Outlook is configured per instructions found on the Hughes Net community. I am trying to PM the full email addresses how ever I am experiencing an authentication error trying to do so. I will keep trying. Any suggestions on how to get info to you privately would be appreciated.
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06-22-2020
09:16 AM
(Note - starting new thread per Hughes net support request) I am experiencing e-mail delivery issues over the last two weeks. I usually do not receive an NDR until 2-3 days after sending the e-mail. It appears to only happen on e-mails with attached documents. On the most current NDR there are two errors attached. The first is an exceeded max retries without delivery. Here is the text from the second: X-CM-Score: 0 X-Scanned-by: Cloudmark Authority Engine Authentication-Results: smtp02.hughes.cmh.synacor.com header.from=xxx@hughes.net; sender-id=softfail Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.mail=xxx@hughes.net; spf=softfail; sender-id=softfail Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.user=xxx@hughes.net; auth=pass (LOGIN) Received-SPF: softfail (smtp02.hughes.cmh.synacor.com: transitional domain hughes.net does not designate 184.53.1.144 as permitted sender) Received: from [184.53.1.144] ([184.53.1.144:10678] helo= by smtp.hughes.net (ecelerity 2.2.3.49 r(42060/42061)) with ESMTPA id 21/B2-05876-16B0AEE5; Wed, 17 Jun 2020 08:24:42 -0400 Date: Wed, 17 Jun 2020 08:23:54 -0400 Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAABWNWZdXt8NFn/Vv4BHKJIMBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAAggvsWqe4wS6GiNF+mW9/oAQAAAAA=@hughes.net> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_000E_01D64480.B33CD7A0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQJP57ALkCsaupkegTJiCCeQ0fNirqfpdNpA Content-Language: en-us Posting rules removed some HTML code from error message - I can provide full error text if provided an alternate method to provide. Thank you for your attention to this matter. Tags (0) Add tags 0 Kudos
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