About rhondatuley

i have no idea if I have Gen4 or Gen 5. I was installed before 2017 I believe. If I use the 25 mb file it will be worse but I will give it a shot! Standby for updated stats in a while. ... View more

The very first test I did was from my phone. I switched to my laptop and connected the cable. I had 2 hours of 5 minute tests with a cable ... View more

https://testmy.net/quickstats/rhondatuley ... View more

Yes. I have been a remote worker for 3 years. My service with HughesNet really started getting bad about a year ago. My complacency just bit me in the behind because I hate change. My fault for sticking with a company that I am unhappy with. ... View more

I am getting Nextlink. Neighbor one road over gets 23Mbps from them via satellite. But I need this service to work in the interim. I paid for it - I expect it to work properly. And it has not for a long while. But, kinda like driving with your check engine light on. My stupidity to keep something that has been sub-par and now it's broken and nobody cares. I know it is nobody on this forum's responsibility to help make things right. Hughesnet corporate is really to blame. ... View more

How do I get a priority as I work for the Dept of Defense? Invoke the Defense Act? I am running the 5 minute apart tests and then will upload results. I dont see on the thread a link to create a ticket but will keep looking. ... View more

Numbers next to state code 0.0.0 -- fully operational I am running the tests at testmy.net as indicated in the tech forum. The issue I have is the inability to do any backups on devices. Cannot download or stream anything. Slow uploads and downloads or it just times out and quits because connection is lost. VOIP pixelates so bad you cannot use zoom or skype. I am in the IT department at my job and the help desk pros laughed at the excuses I was given. ... View more

They need to move my gateway to Dallas. It is 60 miles from me vs missoula montana that is 1,692 miles from my location. ... View more

I have only been able to talk to people in the Phillipines. They refuse to transfer me to anyone in the USA ... View more

They said they would NOT send a tech even if I paid. This is not a new issue for me! My personal devices like my iphone and ipad have not backed up here at home in a YEAR maybe more due to poor signal ... View more

This internet issue for me is NOT new!!! My iphone and ipad have not been backed up at home in a year. I have to go to an ATT store or even starbucks and use their wi-fi to get it to back up. I honestly don't know why I have stayed with a service that is so bad. Testmy.net just completed an upload test of 1Mbps! Unbelievable. Someone anyone with tech support in the US please contact me ... View more

Yeah. Using testmy.net and getting 4.9Mbps! Woo screaming speed. I need a refund for the other 20Mbps I am supposed to get. Oh, and because my outside dish points SW I cannot geographically see how snow in Missoula Montana is affecting me in Texas?!?! Maybe I flunked geography? By the way I work for a defense contractor in the US and required to work... ... View more

How can I get a technical support person in the USA??? ... View more

It is snowing in Missoula Montana is why my speed is slow! **bleep**. I have a masters degree in IT. No way that os affecting me in Texas. Stupid people in the Phillipines won't even set up a tech to come out! ... View more