About raj3

I'm still having problems with iCloud on HughesNet.  Mail:  won't download email, Account Error displayed, Connection Doctdor shows no connection to iCloud IMAP server, non-iCloud email works fine.  Messages:  won't sync messages between devices.  Browser:  can't connect to www.icloud.com.  These problems disappear when I connect to the internet with my phone's hotspot instead of using HughesNet.   ... View more

I’m having the same problem everyone is describing on this thread: iCloud products are not working, or only just barely, when connected to the internet via HughesNet. On my MacBook, in my Mail app I have two accounts: iCloud (me.com actually) and EarthLink. ICloud is my primary email, has been for years. EarthLink is a legacy service for me that I rarely use but haven’t cancelled. EarthLink mail works just fine - sends and receives. ICloud mail, on the other hand, will take hours to download emails. Then often just the header but not the body. The Mail app constantly displays an Account Error for iCloud (not EarthLink): “Mail was unable to connect to server ‘p42-imap.mail.me.com’ using SSL on the default ports. Verify that this server supports SSL and that your account settings are correct.” My settings are definitely correct. I’ve used Connection Doctor in the Mail app. Both iCloud and EarthLink use SMTP for outbound mail, and Connection Doctor shows both are working. EarthLink uses POP for inbound email, and that is working. But iCloud uses IMAP for inbound email, and that is not working. Connection Doctor says for iCloud IMAP: “Could not connect to this IMAP server. Check your network connection and that you entered the correct information in Account preferences. Also verify that the server supports SSL. If it does not, deselect the ‘Use TLS/SSL’ checkbox in the Server Settings tab of Account preferences.” When I try to execute that last bit of advice, I find that there are no checkboxes - or any options at all - in the Server Settings tab of Account preferences for iCloud email. Apple doesn’t want you changing anything here apparently. BTW, my iCloud email works just fine on my iPhone when connected to cellular (AT&T LTE.) When I connect my phone to WiFi (HughesNet) then email doesn’t work, just like on my MacBook. I cannot connect to www.icloud.com on my MacBook while connected to HughesNet using either Safari or Chrome. I can go there just fine on my iPhone, connected to cellular, of course. Turn on WiFi on my phone, and www.icloud.com is inaccessible. Other websites load fine over HughesNet WiFi on my MacBook and my iPhone. I don’t use HughesNet email, so I can’t comment about that. My current AT&T cellular plan doesn’t allow hotspots. I may need to change to one that does. But I’m paying HughesNet for internet at home, so I shouldn’t need to change my cellular plan for that. I hope this additional information helps HughesNet troubleshoot this. Does tech support read these forums? At least I know, from other users’ experiences described here, that the problem isn’t on my end and there’s probably nothing I can do to fix it. I appreciate the efforts of those who can. ... View more