About Hnet57

Hi Liz! I am happy to report that the phone service is working great now. We have made a few long calls and everyone was clear and no calls were dropped. Thanks to you and team for resolving this issue. I think we can close this problem report out. ... View more

Thanks for the reply. I eventually saw the post from Liz. Unfortunately at the same time Liz was responding with her post I was also crafting my dissertation. I’ll try to be more patient. ... View more

Hi Liz.  I appreciate the fact that the support team is pretty busy, however I have not heard anything that leads me to believe that anyone is addressing my (your) problem.  It has been a week now since I received this questionable equipment (e.g. ATA and cables).  This has never worked--the Hughesnet phone system is completly useless to me and has been since opening the box and performing the simple install.  To me, this is a safety issue for my wife and myself in that we can't use it to make the most basic of phone calls to 911.  I have made at least six phone calls via cell phone to Hughesnet support people--reset all the equipment and participated in 'test' phone calls.  They all believe there is a problem but nobody seems to be interested in resolving the issue.  I have been told that a download has been performed but no email notification that this has happened, and no change in the behavior of the phone system.  There is not much involved here--modem, ATA and antenna.  We have tried multiple phones--all work the same.  Why shouldn't this work out of the box?  I think my ATA might be bad, but that is a guess.   I seem to be pulling teeth here with no one on the Hughesnet side putting much emphasis on this issue on my behalf.  I also feel that we should not just wait here while the VoIP team takes their time maybe addressing the problem.  The sad thing is that I am paying for a service and have expectations that it work.  We need some action here and better communication.  Can you please make something happen?  We are highly motivated to resolve the issue on this end--how about the Hughesnet side?  Thanks ... View more

Greetings. Someone from Hnet did TRY to call me on the new phone number. But as I had explained in the problem description, nobody can understand me on the other end. So calling me on the HughesNet phone will not be productive. It was very frustrating that the person calling did not understand this. Today is another day. ... View more

I have not heard from Anyone yet about my unusable phone service and it’s been 48 hours since I first called in. I’m starting to get a little worried. ... View more

Yes, no change. The problem seems to be universal to everyone we talked to in CA and OR. This has never worked, independent of time or number we call. Again, we can hear the person on the other end but they can’t understand us. The ata lights ate on (power, phone and globe) ... View more