I was done the 1st time I called and was told the Gateway is in San Diego, CA. The guy said "Oh it's raining in San Diego, that's why you're having a problem! I've had HughesNet since March 16th & I've had nothing but trouble. Tried downloading a small game. I fell asleep, woke up 3 hours later the thing was still waiting to download. GIVE ME A LARGE BREAK!!
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