Well community it has been a weird few days. The clearest days I have had since I got HughesNet. After the rain stopped my problems persisted. New month new data, but using testmy.net I am still getting less than 2 mbps on downloads and around 500 kbps on uploads. I called on Saturday HughesNet and it took me 8 hours to get through the conversations because the calls keep dropping. The whole service is intermittent, one minute I am getting 40.2 mbps the next 1.2 mbps. I feel the two are correlated, the dropped calls and the intermittent internet. I spoke with engineering and the guy told my I am not dropping calls and the equipment is fine. I wasn’t sure how to respond, because the account management agents documented the drop calls. After cutting grass on Monday, sat down and again the speeds are at 2. This time I spent four hours on the phone and 11 documented dropped calls. They told me to give them another opportunity to look at speeds, because the speeds were really low compared to the acceptable threshold. The supervisor said he will call me back at 1000 pm today, Tuesday. They were very helpful, but this is the fourth time I have tried to fix this at no avail. I know people who have the service and it out performs our locals here all day long. I don’t know what my troubles are here, maybe a lead lined house or a scrambler hidden in the walls, but I am having a heck of a time. My question is, how can I get a moderator to help with this problem isn’t solved by the supervisor, I worked with them and the engineers. The agents are saying that the speeds are really bad, but that it isn’t the internet and the engineer is saying it isn’t the equipment. I have worked them four different times trying to resolve the problem. I was told after working with the engineer if the problem wasn’t resolved they would waive the ETF and cancel the service. I tried two additional times after working with the engineer and I am running the testmy.net for 24 hours at 2.5 intervals for further doc. The average for the test since I started on May 16 is 1.2. That is less than 99% of the rest of HughesNet customer base according to the website. I can’t waste my time anymore and I didn’t appreciate the engineer’s response. He was rather rude and I have no reason to lie about the dropped calls. This is generally not the case for the customer service reps, they really try to help. GabeU if you have any advice I could use it as I look to you for some wisdom.
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