dear distinguished: No computer scammer is going to decipher that phone number as written. And no, Hughes does not have that number, they only have the number they gave me when i got their phone service, which also, like my wifi, does not work due to their 2nd junk Modem. The only way i can be contacted by hughes is via the number i gave here which i don't care about and only if Hughes leaves a voice mail so i can get the message when I am in range. Are you also trying to say the facts as I laid out above are indicative of good customer service on Hughes' part? There's someone like you on every board I have ever engaged.
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god save me from Hughes. Intermittent connection problems this winter, Stsate code 2.1.1, 'oudoor unit problem', Dx code 0027, "no connectivity", **bleep** State Code 21.12 FAP State code 24.1.2, moem lights that work : power, Lan, Wifi--that's it. fortunately, it was self correcting within a few hours, that is previous to June 7 when it did not. Called in, case #129936882, transferred to another guy, case # 130396305, says tech will call tomorrow morning. Took the day off work, but nobody called, ever, but it self corrected again. So I let it be until yesterday, June 27. 1530 hours, same above problems and codes, waited 5 hs, finally called Hughes, gave me a repair date 7 days away, July 2, case#130396305. **bleep**? His name was Ed, and he had no idea after checking the previous case from 3 weeks earlier why nobody from Hughes ever contacted me.Hughes the World Leader? The tech lives 30 mins from me. And Hughes wants me to pay to replace their rented equipment, the 2nd time one of their Modems have failed leaving me out--I have the phone unit also, so no phone either. If there is a normal person at Hughes who cares and doesn't want another customer to go elsewhere, please send a voicemail only to [removed to protect privacy]. i do not get a cell signal at my place but I'll get your voice mail when i go to town in Central, very populated, Illinois, 2 Miles from I-80, not like I am in the middle of the desert so I must wait for a week till we can get a stagecoach out to you. Service at Hughes is atrocious. Voicemail is the only way Hughes can currently reach me for updates of this current disaster I'll worry about my bill later, I see Hughes has without cause for the 4th time in two years once again increased my monthly GUARANTEED fee by $40. That'll be another 20 minute call and another for the 4th time "we are so sorry, our mistake" bull **bleep** call. For now, i need to gt a tech out there to replace Hughes modem which i have paid for twice over on my rental agreement as soon as possible, not a friggin week later. Time to look for the competition. Hughes is a trip, a bad one.
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