We have had horrible download speeds almost since we first got the service. Techs on the phone say according to their information - our system is fine. We've had techs come to the house numerous times. Often they just use their Ipad and tell us everything is ok. We can stand in front of them and show them how slow our wifi is but they just keep saying nothing is wrong. Twice now they said we needed a new modem - never made a difference. We have been told by Hughes net people we cannot use Alexis with HughesNet, we cannot use Safari with HughesNet,, we cannot use a Mac computer with HughesNet. Always get excuses but nothing done to improve speed. Talked to the last person for almost 2 hours. He scheduled a tech to come out to replace something on the dish. Man showed up 4 days early (in a car). He just used his Ipad and said we were getting the best service we were ever going to have. Thinking about switching to ViaSat but they want a 2 year contract with NO guarantee their system will be any better.
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