After two no shows the tech from Walker arrived and did an excellant job on the reinstall. The initial install was not even grounded. I am getting much better connection now but am still experiencing intermittant disconnects.
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Install Sample One Install Sample 2 I have had issues with my install since the first day. The first run my installer put in was fine, however there was a short in the line and he had to rerun with what cable he had. He was supposed to return three days later and I was promised he would install it correctly. He also had to use a used modem which he had in the truck since according to him the new modem was dead in the box. Since the install I have had constant what I would like to call hiccups the internet will drop for 15 to 20 seconds much more than latency with indicate. On a good day my latency is around 1200 on average. Due to huge wait times with tech support I have found it almost impossible to talk to support. On Friday I did get a rep who stated that he had pictures of the install and it looked fine to him. He simply stated that I was experiencing slow internet because I had used my data cap. I underestand the fair aceess policy well and that is not the issue and tried to explain this to him and if necessary could he escalate my ticket. At this time the agent reitterated that I was simply experiencing slow internet became antagonistic and rude and then quit talking. I waited nearly twenty minutes for him to come back to my call finally disconnecting when it was clear that he had no intention of responding to me. I don't know about most people but wire hanging over your door at head level and cable with no tie ins that simply hangs from the wall is anything but a neat install. I even have a box of coax that the installer left on my back porch. I am not angry just would like some kind of response and resolution of this issue.
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