Good answers. Why can't the customer service on the phone be so concise and easy. I sure thought my hours were only 5 since I've been scheduled downloads for a while but this misleading front page confused me. I've always been told I was HN9000/Spaceway and reading this it seems like the difference is there. They don't refer to it as bonus bytes or anything just download zone.
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I need this explained to me. The phone customer service can't speak English clearly enough to understand the exact trouble I'm having understanding this word problem. Of course I've heard the saying well half the calls are to the USA centers, well I have the worst luck then. If the Bonus Free Time (unlimited, because I'm on old plan and NO I'm not interested in upgrading or Gen 4) is 2am-8am, with x being the FACT that my allowance resets approx. 4am. How, I mean HOW does available allowance not show exactly 250 MB or 250 plus rollover at 8am or 7:55am or as earlier as you want to say. Its a simple addition issue in my head. If I FAP'd that day it should be 250mb at 8am or if I have 100mb leftover it should be 350mb. But That's not how it normally shows it. I don't care if its only 5 mb difference before the unlimited period ends it should be exactly the allowance. It NEVER is. Today it was 241mb at 7:50am, well that's only 9 mb you say, well that nearly 15 tokens a year also. And that's using 9 as the avg, sometimes its 234mb, not to mention my rollover is rarely the amount it was when I check it. and NOW you can't even track your hour by hour usage like you could at first so you got nothing to prove your point. And please don't explain the whole 50%/100% thing, that's not the issue, I understand that and I also think that's was the dumbest change to tracking the usage, unless the goal was to keep people confused. Seriously 100% of your usage is only when you don't use any for 24 hours. So you pay for 50% of what we consider 100%. SMH, really. but I digress. If you say its all about the money well as a long time HN customer, who even has the payment of $76 autopayed each month, even though I've strongly disliked my service for the last 7 years, but I am pigeonholed where I live. 76 bucks a month gets you enough internet to keep your email checked and download about 5 app updates a month unless you're utilizing the free period wisely. How can a Fast Food restaurant have better internet that I do after I pay $76 monthly. If my payments were sometimes $5 short or $9 short I'm sure I would hear about it. -a very unhappy...loyal paying customer.
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