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About ReneCourtney
since
05-27-2012
03-08-2017
ReneCourtney
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60
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11
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| Date Last Visited |
03-08-2017
05:55 AM
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09-09-2016
03:32 PM
Thank you all for all your help. Sincerely Rene
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09-06-2016
07:38 AM
Tonight we got a second notice that our account has been changed and if we didn't do it we should go and do an up date. Here is the email it came in on "Hughes Billing [admin2@billingnotice.net]" This was the subject line "Important Security Notice" The body of it looks like a Hughesnet notice we might get for an add or something new coming out. We didn't do an account change so I am guessing this is not really you? Sincerely Rene Courtney
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08-03-2016
03:44 PM
Good morning,I got the following this morning but we do our billing in the middle of the month so am thinking this is a scam and am just making sure. Thanks for your help. Rene "Hughes Support [dmaher@rcn.com]" Welcome to HUGHESNET, There was an issue with your last subscription. Please use any of the below methods to update your contact and billing information. Failure to revert will avert to service suspension. UPDATE YOUR PAYMENT METHOD Update your credit card Click this link to update or change the credit card you use to pay for your HughesNet service every month. MAKE A ONE TIME PAYMENT Make a One Time Payment Make a One Time Payment. View your customer agreement View or print a copy of your HughesNet customer agreement. Read HughesNet’s “Getting Started” customer guide Learn more about using the HughesNet service and all the features [edits: post edited to remote phishing scam links from urls]
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08-11-2015
12:47 AM
thanks Liz, been in FAP many times so am very aware of what it is. :D Sincerely Rene
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08-08-2015
06:11 PM
Since I posted my question I have had no trouble loading pages so that is great. Perhaps the smoke from the fires heading downlake is helping?
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08-08-2015
12:04 AM
Thanks I will try the link shortly. The problem could just be that we are slow because we are fapped or that we are dealing with a lot of smoke because of the fires around us. Today especially bad. thanks much for your help.
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08-07-2015
08:49 PM
I am assuming Hughes is still having some trouble as I sometime load my page but or often the not get this one: Web Acceleration Client Error (515.2) - Upstream TCP Connection Establishment Timeout The Web Acceleration Client could not create a TCP connection with the web server or proxy server. Retrying the web page may correct the problem.
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11-21-2014
04:48 PM
This came in this m orning. I tried to post the whole email to you but got a "Red" screen warning so will do this much. Guessing bad email so have deleted it as my October bill went through fine. Attention! Important Update. HughesNet [piledriv@wildblue.net] Welcome to HUGHESNET, There was an issue with your last October payment Due to invalid payment option. Please use any of the below methods to update your contact and billing information. All server will be upgrade to the new HughesNet Gen4. Failure to revert will avert to service suspension. The email goes on from there but this is the basic stuff. The logo is your "hughesnet" one. Looks very real. thanks Rene
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11-07-2014
01:19 AM
I am thinking you must have gotten my emails now but just in case...it seems to be working now and emails are coming and going. THANKS YOU! When next I go out in December I'll try to log in from out of the valley. Thank you again! Rene
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11-07-2014
12:54 AM
Hello, I just tried to use my email and the new "the town I live in" password so now my email is not sending or receiving on that account. I just knew this was going to happen and I'd loose my email on this computer as well as not being. My email comes in on outlook so I tried changing it here on my outlook but makes no difference. Any suggestions? I really do need to have my email come in here even if I can get it when I go out of the valley.
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11-06-2014
08:56 AM
So late this evening I was able to get in as far as the "pay one time" and saw that I am not behind on my bill. So whats with the weird email telling me I was and threatening to cancel service if I didn't get it paid? I am still not able to get into my account as I can't get past the password part. Not sure who changed my password but since it wasn't me I have no clue what it is. Need help getting a usable password please. Do not have a phone so can't call and "chat" still says "error" can't use chat at this time so email seems to be my only option and that works for me or it would if I could get some help with it. Sincerely, Rene
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11-06-2014
01:32 AM
Need my password...I got an email in my "junk" mail today saying there was a problem with my Oct billing. (we got a "your bill has been generated" notice) so I assumed all was well. So I tried to go into my account by, of course, do not have the password. I tried calling when I was downlake (60 miles away from my home, where I do not have a phone, and computer) but after much talking and being on hold I was told "support" would call me right back. I was down two more days but they did not call. So I am home and still do not have a password to get to my account. The next suggestion was "Chat" but when I click it up I get "error, you can not access chat at this time". So I thought I'll just go to the pay one month link and just pay the fee but it can't find my account. I am telling you I am here as I am online typing this to you. Could you please get me set up with a password in email or just reset it and tell me what it is will work fine as well. I just need some help right way in case it is an account problem. Thanks Rene
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11-04-2014
10:45 PM
Thanks for your help. I actually go here all the time. Month to month I am always trying to figure out why we fap but it is always a puzzle.
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11-04-2014
10:17 PM
Hi, no that is the wrong ending to the number listed with my account. So the 100% starting the first of the month is still not explained. Not liking the way this is going as I am feeling like I am just gona be out the 41% of my October 15 to November 15th cycle. ;(
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11-04-2014
09:02 PM
I don't mind that it is changed to the first of the month (I still had 41% of my October cycle so did you take that off my November bill when you made this change I didn't ask for?) as I did NOT call (no phones in Stehekin) and make that change in August and as of October 15th (our old change over date) I was still on the 15th time frame with my notice that my bill had been generated. An explanation of, this phone call change, to my account would be interesting. The only call I have made (first week in October) had to do with my being down lake (60 miles from my home and computer) and not being able to access my account because the password didn't work. After a lot of time, on the phone and on hold, I was told a support person would call back to help with that change. No call from them (for the next 2 days) as of my return to my home (NO PHONE) so no call. Tried the "chat with us" ploy and get error you can not access chat at this time. I do hope to get my password working so next time I go out I will be able to get to my email. As calling does no good, can't access the "chat" so am hoping it can be done by email. Tried getting into my account but can't without the password, I didn't change, I can't get in there either. Very frustrating company to deal with in many ways.
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11-03-2014
12:28 AM
1 Kudo
Thanks :D We did that a few weeks ago when we went down to 0% when we'd been off line for quite awhile, modem and all. Hughes says "everything is working find so must be you" Haven't gotten past that so rather then beat my head against a wall just wait however long it takes to unfap and move on. Since we've mostly had drains the fact that we are at 100% is the weird part. That was why I was wondering if they had changed us over to the beginning of the month for redo date instead of the 15th as they would then be stealing the 41% we'd already paid for out of this current cycle. Cyber space puzzles
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11-03-2014
12:05 AM
1 Kudo
I am using the same router I've been using for years. (Linkeys) We never had this data drain till we got into this HN9000 2 year thing. Where we have a month turn around instead of the older (much loved) 24 hour turn around. Which we thought we still had. No tokens and 30 or 31 days with the 10 GB regular and 10 GB bogus bonus with the no free middle of the night streaming. Couldn't always connect to the internet but if we could and we fap we'd just wait the 24 hours and recharge. Now we wait however many days to unfap since no tokens. Why suddenly would the router make a difference? thanks for checking though
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11-02-2014
10:40 PM
When I looked at 6 a.m. this morning, November 2nd the Status Meter was at 41%. It now shows 100%. The "Download Allowance" place also show the daily numbers and the bogus bonus numbers at 100%. The restart date has been the 15th of the month for over a year. So what's the story? Have you changed our change over date? Just given me 59% free percents? Of course, if you have changed our change over date you've stolen 41% of our last time frame. I am confused as since even when I have my computer off you drain my percent on the meters, though still my fault, even though my computer is off and we are pass-worded, so this is just weird.
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10-18-2014
03:02 AM
I didn't try chat today as I am still exasperated that using the phone was such a waste. I will try Ron's suggestion again tomorrow. I did try it before making the call so really don't have much hope but will try again since next time I go out I'd like to open my email from downlake. It is nice it is still coming in to my home computer though. So guess that is something. thanks for your help!
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10-18-2014
02:12 AM
I live in a remote "NO PHONE" area. After several months I went downlake October 15 and could not access my Hughes email because I password would not work. I called 866-0347-3292 and the gal who asked was very helpful on the surface (I spent half of the 45 minute call on hold) but in the end had to have "tech support" call me to help with the password change. They could not deal with it right then as they had SO many other calls so they would call me back. I waited and waited and waited and am still waiting...WAIT...now I am back in my remote "NO PHONE" home and still do not have my new password because the "tech support" people didn't bother to call me back. Not a problem at my home because the email comes in to my Outlook place but next time I go out I'll still not be able to access my email on my i-pad. With the gal who answered the phone I jumped through the hoops and she had to talk with my husband to get an OK for me changing my password then STILL it had to go through the "tech support" folks who didn't get back to me. Frustrated and not happy in my remote "NO PHONE" area. Did I mention that when I was last out in April I was able to access my email account on my i-pad so I did nothing to cause this problem but STILL my password did not work. Didn't work on my husbands computer either so not an i-pad problem.
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08-06-2014
04:55 PM
Yes it does. No idea how one would do these scans. I do have Norton that does constant scans and does throw out a bunch of emails. The one I wrote about was in the junk mail.
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08-06-2014
04:30 PM
1 Kudo
Thanks Liz, so how did who ever sent this email know we were FAP to send this? Is our account secure?
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08-06-2014
04:20 PM
We are fap, which is normal by this time of the month, but got this message this morning..."Dear User, Your email has exceeded the allocated monthly quota. To avoid account termination, kindly click here to restore your account." Does this mean you are going to cancel my account or does this mean someone out there in cyber space can tell when we fap and then send this threatening message? Does this mean our account with you is not secure? Thanks for your help Rene
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