Sorry my first post is such a bummer, just moved from the city where I had 500MB Comcast with a latency of 5ms to the country where I did NOT research my options well enough. The old owners of the house had DSL and I assumed based on Hughes "upgrades" and the touted 20MBPS that I could live with this. I don't have PSN or Xbox Live, don't online game, and usually use computers for paying bills, doing web research, and now of course... online schooling with my 3 kids. I was told clearly on my sales call that 20MBPS was a best case scenario, and assumed it would be an off-peak use situation. My average is 0.7 to 1MBPS. At 8pm, at 11pm, at 1am. That is ghastly. Chase banking's website won't even load... at all. This is on a wired LAN connection directly to the Hughes net modem with wifi turned off. I'm running my required "testmy.net" tests to submit a service complaint, but I am very p!ssed. I find the whole "cancellation and contract break" charge of $400 to be a fricking shakedown... and reluctantly agreed during our initial phone call which was absolutely my fault. Believe me, I'm aware. I'm hoping there is a 14 day trial type clause but I'm sure there isn't, or Hughes wouldn't keep 60% of its new customer base. Sorry, seriously angry tonite. My kids can't even stream basic Google classroom crap at low definition, I can't log into my new mortgage portal without L-I-T-E-R-A-L-L-Y 35 minutes of waiting and slowly watching pages load. I went outside to sign up my account on my daggum cell phone. Not why I am paying $85 per month! Okay, ranting over... but as a Service Manager myself for a large auto repair company I would be in such deep doo-doo if I sold ANYTHING that we offer with the same misleading claims as Hughes Net. Hoping they can either fix the mess that is my download speed or get me out so I can try my other options.
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