Here are three different ways to check on congestion: 1. Using the HT2000W System Control center http://192.168.0.1/limited.html#!/diagnostics/hourly-history Use the above link, and notice the 'RTT' line. That is the Round Trip Time over the satellite, and it will turn to X if 2 or 3 or more 5 minutes periods averaged to over 2000ms. A red X here without anything else being bad is a really good sign you are seeing real congestion. Here is a picture of the 5 minute detail version: If you have Red X's by Downlink/Uplink, this may indicate bad weather or a hardware problem -- check the State Code Monitor for details. If you have Red X's by the 'Fair Access Policy', then buy two tokens and send a message on the Tech Support board in the morning. 2. Become a guru of the ping utility There are those that say they can suss out all kind of details by varying ping packet sizes etc. Kind of like listening to a dwarf talk about strategies for slaying dragons. 3. Check the prices and plans available in the area The higher the prices and the fewer the GB in the available plans, the more congested the beam. Many people blame satellite beam congestion, but they really have nothing other than that they have slow speeds which can be caused by hardware problems or by the neighbors having too many WiFi routers and devices turned on in range. The 2.4GHz WiFi range only supports *at most* three independent channels 1,6, and 11, and tends to be very crowded. Having your channel overlap with your neighbor kills the performance, and to make matters worse, some folks believe that by plugging every WiFi router they ever owned into the wall is some how good. Each device sending a signal also adds to the cacophony. Think of truckers on the CB -- with only 3 channels. Now imagine 10 truckers all wanting to sing at once.... Some folks mistake congestion on their WiFi channel with beam congestion.
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@Roygeorge No, it is not customary for phone support to hang up on you. I can also say that, from my own experience, when I've had to call customer service I've never had anyone hang up on me, and this is over a nearly sixteen year span thus far. With this said, if the help you need is with the speed issue you mentioned in your other topic, you can follow the instructions given in the reply to get that help.
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