Have not had internet for over 3 weeks. Finally had the opportunity to call them to see what the problem was. Was on the first call for 24 minutes, did all the leg work, I.e. what lights are on the router, any obstructions, etc. The guy had no clue what was wrong, kept putting me on hold and eventually he disconnected the call. I immediately called back and of course I got another rep. Went through the same list of items, placed on hold for 27 minutes and of course the call was disconnected. I pay $80.00 a month for a service I can't use and when I call, it is a train wreck trying to get help. I'm sure someone else has experienced this type of service so I'm looking for suggestions on how to get help. I will call them back one more time, if my problem is not resolved the next call will be to disconnect my service. I love county living but hate the lack of options for internet.
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