Laura, when did all this happen? Was it recent? Also, before signing up for a subscription, did you read any of the information on the HN website and on the legal site, especially the disclaimers? If your sales call was recent enough (3 to 6 months, sometimes longer), you can request a sales call review. When you request a sales call review, the HN representatives on this site will request the recording of the call and listen to it, to see what exactly the agent told you and what you replied. If you were misled or not told about the limitations of the service, you may see some benefit to you. If you would like to request a sales call review, go to the myAccount and Billing section , click the blue button labeled "Start a topic," and ask for the review. Turnaround is usually 7 business days, sometimes more, sometimes less. Please keep in mind that streaming eats data very quickly. If you want to watch live TV, your best bet is to get a regular TV set and a satellite TV subscription -- this works differently than satellite internet, and you can watch TV as much as you like. @LauraDarlin01 wrote: Thank you! I really appreciate it
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