Hey, I have been experiencing speeds of <1Mbps since the 9th.(before that, actually, but that's when I called in). The tech pointed out that I had used up my 50 Gb allowance, which has never happened before, but said that my speed should still be > 1Mbps. He escalated me, and apparently put a deadline on it of 3/12 at 9pm, so even though I paid for 2-day support, when I called in on 3/11 they said there was nothing they could do bc of the 3/12 deadline. That deadline has come and gone, and tech support says they still can't do anything, because it has been escalated. It's apparently an hour wait for a supervisor. Honestly, it feels like you guys put me on hold for long periods of time to punish me for not being willing to settle for not getting what I'm paying for. I asked the last tech to put me through to customer retention, and she put me on hold and I hung up after about 20 minutes. Note that I did purchase additional tokens, but this has made zero difference to the internet speed. Is there something that needs to happen to put them into play? How can I get someone to actually DO something about my problem? I paid for 2-day service (which is still slow), and we're into day 4 now.
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