Damian, I have yet to receive a phone call from HughesNet. However, after many speed tests from testmy.net, it's fairly apparent what is happening: lack of available bandwidth. During daytime hours, speeds are fine, if not very good. But, during prime evening hours, HughesNet slows to a pace that renders it practically useless except for very basic simple tasks such as email or visits to undemanding websites. As a matter of fact, I've have to stop many testmy.net 25mb tests due to the slowness. For example, tonight after 8 minutes, the test was only 71% complete. Either HughesNet has oversold it's bandwidth, or is intentionly throttling its current users to make room for additional customers. I'm sure you or the other mods are powerless to correct this situation. Hopefully, sometime in the future, HughesNet will be able to acquire more spectrum, or develop new technologies to increase throughput. Thank you for your assistance. I wish you well.
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I've been experiencing VERY slow speeds. Following the guidelines recommended by moderator Liz, I've performed tests via testmy.net. Here are the results: 1/24/22 7:36:32 pm 100 kbps 13 kB/s Hughes 25 MB 22288463253712 US WJkKmrpp9 1/24/22 6:56:26 pm 1.75 Mbps 219 kB/s Hughes 25 MB 53604185216132 US Rj98t-E2D 1/24/22 6:44:14 pm 1.44 Mbps 180 kB/s Hughes 1.1 MB 4133188016007 US Wnmw3URyQ 1/24/22 6:43:58 pm 1.09 Mbps 136 kB/s Hughes 1.5 MB 4133188016007 US j9_cvl6wc 1/24/22 6:38:01 pm 857 kbps 107 kB/s Hughes 25 MB 4133188016007 US 5bvoUCw6m 1/24/22 6:33:38 pm 414 kbps 52 kB/s Hughes 480 kB 4133188016007 US Lg2ISs9-l 1/24/22 6:33:02 pm 374 kbps 47 kB/s Hughes 480 kB 4133188016007 US MnIKP4LxU 1/24/22 5:56:49 pm 2.33 Mbps 291 kB/s Hughes 24.5 MB 42628777194695 ~9Q0BB-W_ As suggested, the tests were performed with wifi disabled (both 2.4GHz and 5GHz) and only one computer connected to the modem via a hard-wired cable. I've called the technical support telephone number twice, and although lengthy, ultimately fruitless. Suggestions? Thank you Larry Crim email@example.com
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