Damian, I have yet to receive a phone call from HughesNet. However, after many speed tests from testmy.net, it's fairly apparent what is happening: lack of available bandwidth. During daytime hours, speeds are fine, if not very good. But, during prime evening hours, HughesNet slows to a pace that renders it practically useless except for very basic simple tasks such as email or visits to undemanding websites. As a matter of fact, I've have to stop many testmy.net 25mb tests due to the slowness. For example, tonight after 8 minutes, the test was only 71% complete. Either HughesNet has oversold it's bandwidth, or is intentionly throttling its current users to make room for additional customers. I'm sure you or the other mods are powerless to correct this situation. Hopefully, sometime in the future, HughesNet will be able to acquire more spectrum, or develop new technologies to increase throughput. Thank you for your assistance. I wish you well.
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