Over the past week, my wife and I have been participating in the customer service circus offered free of charge from Hughesnet. We signed up for Hughesnet in October of 2015 when DirecTV offered savings through a TV/ Internet bundle. We noticed from the onset that speeds were extremely slow i.e. we couldn't watch netflix, or stream moives etc. We called Hughesnet, they said that there was a “glitch” in our system and that they had “repaired” the glitch from their location. After this conversation, the internet still didn't work. By any reasonable standard, the internet has never worked at all. We can barely send emails and when we switch our cell phones over to our home WIFI the phones don't work on the web either. We essentially pay $71 per month for internet that doesn't work. We started the painful process of trying to cancel our Hughesnet FOUR days ago. We called and asked to cancel the contract due to low speeds and Hughesnet said that we couldn't do this without paying a $400 early termination fee. We explained that our internet doesn't work at all and they agreed to send a technician out. The technician arrived and said “this satellite should have never been installed. Your home does not offer a direct view of the southern sky.” He offered to move the dish around but guaranteed this wouldn't change anything. With this knowledge in hand, Hughesnet still will not let us out of our contract without paying an early termination fee. I'm not complaining about service that is less than perfect due to my Hughesnet Internet package. I'm complaining about a service that should have never been installed in the first place. We aren't the type of folks that want something for nothing. We are hard working people that simply want what we are paying for. We have never written bad reviews or tried to sabotage a company, restaurant etc. This is a first and it is sickening that we have to do something like this to have our voices heard. I have two different attorneys looking into this and both have mentioned similar complaints that they have heard. It is absolutely ridiculous and I have had enough.
... View more