I've been an unhappy customer since September 2021, and I've got no resolve. My signal averages from 0.9 to 3.4mbs. The highest I've ever received was 4.9mbs. I have complained over and over, nothing. The last time i called the tech told me they had two "rays" available in my area, and I was on the more congested one. I asked if I could be moved to the other "ray" and he said, he didn't know why they put me on the more congested one to start. I asked again if I could get switched. He said another technician would call back. Never called..... Typical. So today I try again, I call and complain that I have no signal. He checks and says my signal is 0.19mbs and he can't run a diagnostic on it because my signal is too slow. He told me to call back in an hour because they change the data rates during peak hours and in that hour of the day, even though I'm paying for 25mbs they are only sending out 2.2mbs in my area. I understand congestion and all, but really? They are only sending out 2.2mbs in my area. So, at the most, I can receive 2.2mbs. I cant even complain at home, I have to bring my laptop to my brothers house to use his signal.
... View more