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About Matt345678
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| Date Last Visited |
07-25-2023
08:39 AM
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06-25-2022
06:21 AM
1 Kudo
okay a phone line tech got my speed up to 7Mbps, which is usable though slow.
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06-25-2022
05:16 AM
Why would I have an early termination fee? Why is there a fee for not returning equipment I had to purchase at the time?
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Early Termination Fee
06-25-2022
03:58 AM
Your answer that this is congestion from summer traffic makes no sense. One it postulates that suddenly thousands of users suddenly jumped on the network last week as that is when my speed crashed from a usable 4 to 10 mbps to under .5 mbps. It didn't crash at the end of May or the first week of June when school let out. Two, since at least 9am my speed had been at a steady .275 mbps and it is now 3 am and that is still the speed. I refuse to believe that the same number of people are up in the middle of the night using the internet as use it during the day. Three, if Hughesnet has oversold its bandwidth to the point of being one third as slow as dial up, how are your engineers going to fix the situation? Launching more satellites this week? Or sending around teams of assassins to take out current uses and thus reduce the congestion? Also why is the company still advertising for more people to join up, knowing that they cannot provide service? Did one of your satellites shut down? I find the nebulous no time from for this issue to be resolved, unacceptable. Why should your customers continue to pay for a service they are not getting?
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06-24-2022
12:03 AM
How can I get hughesnet to stop throttling my connection? I have 24.5 g of data. I have called four times and still they cannot resole this. At best they get my speed up to 4mbps only to throttle it back down to under a half mbps in an hour or two. I cannot stream any videos, pictures take forever to load and websites take a long time to load. This is slower then a quarter of my old dial up speed 10 years ago. Hughesnet customer service keeps telling me I have good speed and tell me I have 7 to 10 mbps, (still under half of what you advertise) but that is not what the tests report on testmy.net or on your own site speed test. The computer uses a ethernet connection, plugged directly into the router. I have turned everything on and off, reset the router, ran virus checks, optimized the computer and checked that it was updated and that I have plenty of storage space. Turned off the phone and printer. turned off the wifi.The speed is just as slow on my phone and on the mac laptop I tried the connection on. here are the results from testmy.net https://testmy.net/quickstats/drachenkinder
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