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About Tony Reese
since
02-25-2013
03-08-2017
Tony Reese
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22
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5
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0
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| Date Last Visited |
03-08-2017
05:55 AM
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09-27-2016
12:01 AM
Just skip it. Mark it as done or whatever. All this is the same exact I get from tech, or from here before. I've check by all methods. I do have software in my router that I can use to see how much each machine connected uses. So since this is just gonna be another Hughesnet run around circus that many customers gets just forget it.
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09-25-2016
06:39 AM
Last couple of months I've had unusual and unexplained data loss. My Smart Browsing indicator is not showing I am using smart browsing. I sent a message and got a reply that someone would contact me from support within 24 hours. However I never got the call even though I stayed at home waiting for it. Now I have had two months with data loss and very slow surfing speed to the point I can barely open gmail or facebook. I've already tried ALL the usual methods that support always asks you to do, after all I've been with Hughes-net for a few years now and problems is a fact with this company. Really, this is frustrating enough to almost make me want to get a dial-up modem and cancel my service. Please support, check into my case. It's very hard paying 150 a month only to have to buy MORE tokens just to check mail and keep up with my family.
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08-03-2015
10:26 AM
To Liz or any other reps. I have more problems. I sent back the modem, in the same packaging as the new modem, as per the instructions included with the modem. I sent it back, with the provided return label, via Staple's UPS shipping center here in Carrollton Ga.. This was sent back on the 13th of July. However, I've received two emails stating that the defective modem had not been received and that I would be charged $120 if not received. I sent it back! I had to hobble down town on crutches because of a sprained ankle and I mailed it exactly like the instructions included. I asked the young woman that took it if I had to sign anything or any paper work. She looked at the lable and said I was good to go and took off with the package. I was in pain, so I was not thinking to ask for a tracking number. But I can not afford the extra charge. I am on disability and a fixed income. I have a very tight budget and 120 dollars extra would put me in a very difficult situation. Please check this for me. I've used the linked page where you put in the RMA and it doesn't say anything except that the new modem was shipped to me. the RMA number is 1967117. If Hughes makes me pay for a modem that i sent back then I will be forced to just close my account. This will be the last straw as far as Hughesnet is concerned with me.
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07-16-2015
09:00 PM
Just to let you know the modem is working as it should. I haven't had any disconnect problems minus the really bad weather a couple of days ago. In fact, my download speeds seem to be up to double of what I have usually been getting.
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07-12-2015
10:41 PM
Was just able to install the new modem today, as I've been unable to move around much do to an injury. So far working fine. Will report back in a few days and let you know if that has solved the problem. Will get the old modem in returned tomorrow hopefully, if I can get someone to take it to town for me.
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07-07-2015
08:55 PM
Thank you very much Liz. This swap is much appreciated. I will, as you said, post back here when I've switched the modems.
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07-07-2015
08:13 AM
1 Kudo
Well. I thought at first it was my router, but after running the modem straight to my computer and still having the problem, that is eliminated. It happens in all types of weather, clear as well as cloudy. It can happen at any time, but mostly when I seem to open up more than one page in a web browser, or someone else is browsing same as myself in the home. Also play SWTOR and now I am getting drops very often while playing. I've had this problem before in the past but it always seemed to clear itself up, however, this has been going on for longer than the other times it seems. Strange thing is, I don't see the lights go off on the modem, like with very bad weather. It's just no service, not a signal loss. I've reset the modem and computer and router when I use it and all the stuff customer service always says to do when you call them and I still get the loss of service.
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