I spent an hour on the phone with tech support with no resolution. The internet can only connect via wired connection but unable to connect via Wi-Fi. The light for Wi-Fi on the modem isn't even lighting up. I politely asked the tech to have someone replace the equipment but she refused to schedule without me giving her a 125.00 she then disconnected the call. I'm not sure what I should do.. I may just cancel services if I can't get Wi-Fi or a replacement modem.
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